Qm0024 managing quality in the organisation
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The document is an assignment notification for MBA students, detailing topics related to quality management, leadership, decision making, training methods, change management, quality culture, and challenges to quality. It provides specific questions that students are required to answer, along with guidance on the structure and length of the responses. Students are encouraged to submit their specializations and semester information via email or phone for fully solved assignments.
Qm0024 managing quality in the organisation
- 1. Dear students get fully solved assignments Send your semester & Specialization name to our mail id : “ help.mbaassignments@gmail.com ” or Call us at : 08263069601 ASSIGNMENT DRIVE Fall 2015 PROGRAM MBA (SEM 4) SUBJECT CODE & NAME QM0024 – Managing Quality in the Organisation BK ID B1931 Credit and Max. Marks 4 credits; 60 marks Note: Answer all questions. Kindly note that answers for 10 marks questions should be approximately of 400 words. Each question is followed by evaluation scheme. Q. 1. What is meant by ‘organizing’? Explain the need for organizing. Discuss the role of Top Management in Organizing for Quality Management. Answer:Organising is a step-by-step process. At each step, an important task is performed by the administrators working at the top-level of management. While organising, the top managers carry out following important tasks:- In thisgeneral eight-steppedprocess,the topmanagementfirstfixesthe commonobjectives of the organisation. In the second step, they (top management) identify all the activities (i.e. works or jobs) which are required to achieve these predefined objectives. In the third step, they group similar (related) activities and make their individual departments. Q. 2. Define the term ‘Leadership’. Describe the major leadership theories. Answer:Leadershipisbotharesearchareaand a practical skill,regardingthe ability of an individual or organization to "lead" or guide other individuals, teams, or entire organizations. Controversial viewpointsare presentinthe literature,amongEasternandWestern approaches to leadership, and also within the West, on US vs. European approaches. In US academic environments leadership is defined as "a process of social influence in which a
- 2. Q. 3. What are the various factors that affect decision making in organisations? Explain. Answer:Everyday,people are inundated with decisions, big and small. Understanding how people arrive at theirchoicesisan area of cognitive psychology that has received attention. Theories have beengeneratedtoexplainhowpeople make decisions,andwhattypesof factors influence decision making in the present and future. In addition, heuristics have been researched to understand the decision making process. Q. 4. What are various training methods under ‘on-the-job’ and ‘off-the-job’ training? Answer:Managementdevelopmentisasystematicprocessof growthanddevelopmentbywhichthe managers develop their abilities to man-age. It is concerned with not only improving the performance of managers but also giving them opportunities for growth and develop-ment. There are two methods through which managers can improve their knowledge and skills. One is through formal training and other is through Q. 5. Write short notes on the following: i) Change management Answer:Change management (CM) is an approach to transitioning individuals, using behavioral sciences, such as those published by PROSCI.Whereas ORGANIZATIONAL Change Management (OCM) considers the full organization and what needs to change. The subsequent Organizational Change Managementprinciples and practices, will include CMas a tool for only the people-side of change. ii) Quality culture Answer:Consistent – There aren’t too many things that will destroy the efforts to create a quality culture than to appear to have double standards. This only underscores the absolute necessity to build your culture on the organizational values. They serve as an anchor and reference point for those difficult circumstances. People won’t always like it, but they will appreciate knowing where things stand and that it isn’t some Q. 6. What are the various barriers and challenges to quality? Explain. Answer: TQM is management philosophy that seeks to integrate all organizational functions (marketing,finance,design, engineering, production, customer etc) to focus on meeting customer
- 3. needs and organizational objectives.TQM views an organization as a collection of processes. It maintains that organizations must Dear students get fully solved assignments Send your semester & Specialization name to our mail id : “ help.mbaassignments@gmail.com ” or Call us at : 08263069601