Week 1.pptx
- 1. Professional Communication Week 1 COMM198 Week #1 - Spring Semester, May 2023
- 2. • Communication (from Latin ”communicare”, meaning "to share") • Communication is sending and receiving information or transmitting information and meaning from one party to another through sharing symbols.. Introduction
- 3. • Advice • Suggestion • Order/Instruction • Education • Warning • Motivation • Counseling Objectives of Communication Suggestion Order/ Instruction Education Motivation Warning Counseling Advice
- 5. • Sender : Someone with ideas, intentions, information, and a purpose for communicating • Encoding: Converting a message into groups of symbols that represent ideas or concepts • Message: An idea or experience that a sender wants to communicate • Medium: Means by which a message is sent • Decoding: The message’s target • Receiver: Converts symbols into concepts and ideas • Feedback: Receiver’s response to sender’s message The Communication Process
- 6. Types of Business Communication Upward Communication Downward Communication Organizational Communication Mass Communication
- 7. • Communication that flows from lower level up to the higher level. • This type of communication is becoming more popular in organizations as traditional forms of communication are becoming less popular. Upward Communication
- 8. • Communication that flows from one level of the group down to the lower level • Delivers information that helps to update the workforce about key organizational changes, new goals, or strategies • to • the lower level Downward Communication
- 9. • Communication among members of the same group or levels/organization • Communication in an organization takes place at different hierarchical levels. • It can be divided into mainly two parts • Internal operational • External operational Organizational Communication
- 10. • MASS COMMUNICATION • Communication through mass media like books , journals , TV , newspapers etc. • For this kind of communication, we require a mediator to transmit information Mass Communication
- 11. Communication is effective if people • Understand each other • Stimulate each other • Take action • Encourage each other • Think in new ways Determine of Effective communication
- 12. Benefits of Effective communication • Stronger decision making based on timely and reliable information. • Faster problem solving. • Earlier warning of potential problem solving. • Increased productivity and lower cost. • Stronger business relationship. • Better financial results and higher returns for investors. • Save time and money. • Better understand what other saying.
- 13. • Provide practical information. • Give facts rather than vague impression. • Present information in a concise, efficient manner. • Clarify expectation and responsibilities. • Offer compelling persuasive arguments and recommendation. • Consider too other. • Facilitate specific task. Characteristics of effective communication
- 14. • The Globalization of business and the increase in workforce diversity. • The increasing value of business information. • The persuasiveness of technology. • The evolution of organizational structures. • The growing reliance on teamwork. • Acts as both a filtering and feedback mechanism. Importance of effective professional communication
- 15. • Communicating can be more of a challenge than we think, when we realize the many things that can stand in the way of effective communication. Barriers to Effective Communication
- 16. • Noise and distraction. • Status difference. • Competing message. • Human and technological interventions(Filters) • Channel breakdowns. • Evaluating the source • Absence of feedback, poor feedback Barriers in the communication environment
- 17. • Using common sense and courtesy. • Not sending unnecessary message. • Not isolating own self. • Informing receivers of message priority. • Learn to use feedback well/ • Use proper channel(s). • Use supportive communication How to overcome distortions
- 18. • Wireless networks. • Electronic whiteboards. • Electronic presentations. • Virtual meeting spaces. • Wikis. • Shared workspaces • Web based meetings. • Video conferencing. • Help lines. • Blogs. • Social networking site. • Googling. Using technology for effective communication
- 19. • Accepted principle of conduct that govern behavior within a society are considered as ethics. • Situations indicating unethical communication • Plagiarism • Omitting essentials information. • Selective misquoting. • Misrepresenting numbers. • Distorting visuals. • Falling to respect privacy or information security needs. Unethical communication choices
- 20. • Promotional communication. • Contracts. • Employment Communications. • Intellectual property. • Financial reporting. Ensuring standard business communication in workplace
- 21. ANYQUESTIONS? (You can always reach out to me in e-mail)