Survey Results: The consumerization of it from the end user’s perspective
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The survey reveals that while most organizations allow employees to use smartphones for work, there is a lack of effective communication regarding security risks and best practices. Employees often access sensitive information on these devices without fully understanding the associated risks, with many organizations focusing more on device loss than on malware threats. Recommendations include enforcing strong security policies, using encryption, and raising awareness about the sensitive nature of information stored on smartphones.
Survey Results: The consumerization of it from the end user’s perspective
- 1. Survey Results: The Consumerization of IT from the End User’s Perspective
- 2. Methodology • Survey conducted via MarketTools, Inc. • 154 respondents • Respondents recruited through social media channels • Only respondents using a smartphone in connection with employment counted 2
- 3. Key Findings • End users don’t comprehend the security risks • The consumerization of IT is already a reality for most organizations • Most organizations not effectively communicating policies and/or best practices • Policies and/or best practices primarily deal with the loss or theft of devices, with malware still taking a backseat 3
- 4. Key Findings • Employees are using smartphones to access sensitive and confidential information • End users don’t fully realize the potentially sensitive nature of the information stored on smartphones • Smartphones rank high on end users’ must-have technology lists • Despite being tech savvy smartphone users, some people just shouldn’t be parents 4
- 5. End users realize the productivity and satisfaction benefits of allowing employees to use the smartphones of their choice for work, but don’t fully comprehend the extent of the security challenges this creates. 40% 38% 60% 35% 33% 48% 50% 30% 37% 25% 40% 20% 18% 30% 15% 20% 10% 5% 6% 7% 10% 6% 5% 1% 0% 0% Significantly Somewhat No impact Somewhat Significantly Significantly Somewhat No impact Somewhat Significantly decreases decreases on increases increases decreases decreases on increases increases productivity productivity productivity productivity productivity satisfaction satisfaction satisfaction satisfaction satisfaction 60% 52% 50% 40% 30% 23% 20% 16% 10% 4% 5% 0% Significantly Somewhat No impact Somewhat Significantly decreases decreases on overall increases increases overall overall security overall overall security security security security 5
- 6. The consumerization of IT has already become a reality for most organizations. Does your company allow employees to use the smartphones of their choice for work-related activities? No 12% Yes, but only within a set list of smartphone options 25% Yes 63% How did you obtain your work-related smartphone? I purchased it with my own My employer provided it to funds me 43% 44% My employer provided me with a stipend and I purchased it 14% 6
- 7. Despite most organizations allowing employees to use their work-related smartphones for personal use, they are still struggling to effectively communicate mobile device policies and/or best practices. Does your company allow employees to use their work-related smartphones for personal use? No 9% Yes 91% Has your employer communicated any policies and/or best practices to you regarding the security of your work- related smartphone? No 49% Yes 51% 7
- 8. The mobile device security policies and/or best practices that are being communicated primarily deal with the loss or theft of devices, with malicious apps still taking a backseat. Which of the following security-related policies and/or best practices has your employer communicated to you regarding your work-related smartphone? (Please select all that apply) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Guidelines for password protecting access to my smartphone 88% Guidelines for downloading apps to my smartphone 42% Guidelines for using security software (i.e. antivirus, remote device lock, remote device wipe) on my smartphone 62% Guidelines for which smartphones are allowed to connect to company resources based on platform (i.e. BlackBerry, Android, iOS, 65% Windows) 8
- 9. Employees are using smartphones to access sensitive and confidential information, and while organizations are improving in their efforts to ensure that these devices are secure and properly managed, more needs to be done. Do you use your work-related smartphone to access information that could be considered sensitive or confidential? No 27% Yes 73% Are you aware of any mobile device security and/or management software or tools your company uses in connection with your work-related smartphone? No 42% Yes 58% 9
- 10. Employees are using smartphones to access sensitive and confidential information, and while organizations are improving in their efforts to ensure that these devices are secure and properly managed, more needs to be done. What types of information do you access on your phone that could be considered sensitive or confidential? (Please select all that apply) 0% 10% 20% 30% 40% 50% 60% 70% 80% Financial data 40% Employee records 22% Personally identifiable information 67% Competitive/proprietary information 73% 10
- 11. End users don’t fully realize the potentially sensitive nature of the information stored on smartphones. Please rank the following items based on the emotional distress each one would cause you if lost or stolen, with 1 being the item that would cause the greatest emotional distress and 4 being the item that would cause the least emotional distress. 100% 13% 11% 90% 21% 80% 20% 54% 70% 35% 27% 60% 17% 4 50% 3 2 40% 24% 18% 1 39% 30% 52% 20% 20% 27% 10% 13% 8% 0% Laptop Smartphone Wallet Car keys 11
- 12. Smartphones rank high on end users’ must-have technology lists. Which of the following would you give up before giving up of your smartphone? (Please select all that apply) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% MP3 Player 82% TV 35% DVR 49% Laptop 24% Tablet computer 43% 12
- 13. Despite being tech savvy smartphone users, some people just shouldn’t be parents. Which of the following would you give up before giving up of your smartphone? (Please select all that apply) 0% 5% 10% 15% 20% 25% 30% 35% Firstborn child 1% Favorite food for a year 29% 13
- 14. Symantec Recommendations 14
- 15. Recommendations • Encrypt the data on mobile devices • Use security software on your smartphone • Develop and enforce strong security policies for using mobile devices • Make sure all software is up-to-date • Avoid opening unexpected text messages from unknown senders • Click with caution when engaging in mobile social networking • Users should be aware of their surroundings when accessing sensitive information • Focus on protecting information as opposed to focusing on the devices • Know what to do if a device is lost or stolen • Mobile management is key 15
- 16. Thank you! For more information, please visit http://bit.ly/jHvrgN. Copyright © 2010 Symantec Corporation. All rights reserved. Symantec and the Symantec Logo are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Other names may be trademarks of their respective owners. This document is provided for informational purposes only and is not intended as advertising. All warranties relating to the information in this document, either express or implied, are disclaimed to the maximum extent allowed by law. The information in this document is subject to change without notice. 16