BigCommerce Ask A Question

BigCommerce Ask A Question:
This application allows a customer to ask a question about the product and
an admin would reply to the customer. Therefore it makes the shopping
experience more reliable and trustworthy. When an admin replied to the
customer’s query, it helps to build loyalty and trust towards the business. It
helps an admin to easily communicate with the customer. It provides a
mailbox where an admin can view all the questions asked by customers. An
admin can view the questions under the status “New”, “Open”, “Answered”,
“Trash”. Admin can easily search any mail through keyword. Admin can also
modify the fields of “Question Form” of customers.

© Copyright Webkul Software, All rights reserved.
Features:
■ Customers can easily communicate with an admin and vice-versa.
■ Admin can view the status of Question as “New”, “Open”, “Answered”.
■ Admin can create custom fields for “Question Form”.
■ Email Notification will be sent to an admin when a customer asks a Question.
■ Email Notification will be sent to customers when an admin replies.
■ An admin can view top 8 latest Questions in Dashboard.
■ Easy to search a “Question” in “Mailbox” through keywords.
■ Easy to configure and manage at admin end.

Installation & Configuration:
After purchasing this application, go to the control panel of your BigCommerce store
and click “Apps”. Here you will find “BigCommerce Ask A Question” Application.
Install the application and click “Launch”.
After click “Launch” of the application, You will see “BigCommerce Ask A Question”
under “My App” section of the side menu bar. Now configure the settings of the
application.

Settings:
Setup: After the installation of this application, you just need to follow the given
instruction and set up some codes at the backend of the store to display “Ask A
Question” button at the storefront.

Front End View:
After setting up these codes at the backend of the store, “Ask A Question” button is
displayed at the storefront. On clicking this, a customer is able to ask his question to an
admin.

Once clicked “Ask A Question” button, a new pop up window will get opened.

Question Forms: This section covers the field that added to “Question Form”. An admin
can create the custom fields which he wants to add to the “Question Form”. If an admin
requires to get more details about the customer, he can add those fields to the form.

Email: Configure the settings of email to send answers to the customer’s questions.
Enter SMTP credentials and save.

2. Dashboard:
Once the application is successfully installed, you can check the “Dashboard”.

This is the Mailbox of an admin. Here an admin view all the emails received from
customers based upon the status like new emails, answered emails, open emails, trash
emails. Admin can search any mail of the customer through keyword.
3. Mailbox:

That’s all for “BigCommerce Ask A Question”. Still have
any issue feel free to create a ticket and let us know
your views to make product better. You can write us at:
https://webkul.uvdesk.com

BigCommerce Ask A Question

More Related Content

What's hot (20)

Similar to BigCommerce Ask A Question (20)

More from Webkul Software Pvt. Ltd. (20)

Recently uploaded (20)

BigCommerce Ask A Question