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The paradoxes of generative AI-enabled customer service: A guide for managers. (2024). Demsar, Vlad ; Sands, Sean ; Restrepo, Mariluz ; Campbell, Colin ; Ferraro, Carla.
In: Business Horizons.
RePEc:eee:bushor:v:67:y:2024:i:5:p:549-559.

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  2. Large Language Models as Hidden Persuaders: Fake Product Reviews are Indistinguishable to Humans and Machines. (2025). Nica-Avram, Georgiana ; Forrest, Mina ; Frobisher, Paul ; Smith, Andrew ; Lukinova, Evgeniya ; Carter, Chris James ; Goulding, James ; Harvey, John ; Meng, Weiyao.
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  3. Creational and conversational AI affordances: How the new breed of chatbots is revolutionizing knowledge industries. (2024). Ritala, Paavo ; Ruokonen, Mika ; Ramaul, Laavanya.
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  4. Managerial framework for evaluating AI chatbot integration: Bridging organizational readiness and technological challenges. (2024). Urbani, Roberto ; Lam, Joey ; Ferreira, Caitlin.
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  5. How to build a competitive advantage for your brand using generative AI. (2024). Cui, Yuanyuan ; Phelan, Steven ; van Esch, Patrick.
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  13. Beware of botshit: How to manage the epistemic risks of generative chatbots. (2024). Hannigan, Timothy R ; McCarthy, Ian P ; Spicer, Andre.
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  14. Trajectories of AI technologies: Insights for managers. (2024). Yalcin, Taylan ; Rabinovich, Tamara ; Berthon, Pierre ; Pehlivan, Ekin.
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    In: Working Papers Dissertations.
    RePEc:pdn:dispap:66.

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  24. How do Consumers Reconcile Positive and Negative CSR-Related Information to Form an Ethical Brand Perception? A Mixed Method Inquiry. (2020). Brunk, Katja ; Boer, Cara.
    In: Journal of Business Ethics.
    RePEc:kap:jbuset:v:161:y:2020:i:2:d:10.1007_s10551-018-3973-4.

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  25. Customers’ motivation to engage with luxury brands on social media. (2020). Gorton, Matthew ; Bazi, Saleh ; Filieri, Raffaele.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:112:y:2020:i:c:p:223-235.

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  26. Identifying the drivers of luxury brand sales in emerging markets: An exploratory study. (2020). Borah, Sourav Bikash ; Soni, Mauli ; Sharma, Amalesh ; Saboo, Alok R.
    In: Journal of Business Research.
    RePEc:eee:jbrese:v:111:y:2020:i:c:p:25-40.

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  27. Value creation in consumption journeys: recursive reflexivity and practice continuity. (2019). Akaka, Melissa Archpru ; Schau, Hope Jensen.
    In: Journal of the Academy of Marketing Science.
    RePEc:spr:joamsc:v:47:y:2019:i:3:d:10.1007_s11747-019-00628-y.

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  28. Full costing nelle aziende di igiene ambientale: un caso di studio. (2019). Cavallini, Iacopo ; Soverchia, Michela ; Bartolacci, Francesca.
    In: MANAGEMENT CONTROL.
    RePEc:fan:macoma:v:html10.3280/maco2019-001006.

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  29. Forest and wildlife resource-conservation efforts based on indigenous knowledge: The case of Nharira community in Chikomba district, Zimbabwe. (2019). Mushure, Sharon ; Mavhura, Emmanuel.
    In: Forest Policy and Economics.
    RePEc:eee:forpol:v:105:y:2019:i:c:p:83-90.

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  30. Community in context: Comparing brand communities and retail store communities. (2018). Bodkin, Charles D ; Peters, Cara.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:45:y:2018:i:c:p:1-11.

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  31. Emotional experiences behind the pursuit of inconspicuous luxury. (2018). Yap, Sheau-Fen ; Makkar, Marian.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:44:y:2018:i:c:p:222-234.

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  32. Making Sense from (Apparent) Senselessness: The JCR Lens. (2017). Morwitz, Vicki G ; Johar, Gita V ; Fischer, Eileen ; Dahl, Darren W.
    In: Journal of Consumer Research.
    RePEc:oup:jconrs:v:44:y:2017:i:4:p:719-723..

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