1. €˜Do not be Deteriorated by service failures, Learn from them and start managing it€™: Conditions and mechanisms for managing online service failures. (2024). Sreejesh, S ; Manu, C.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003138.

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2. Implementing multi-attribute utility theory in service recovery: An operational management perspective on online retailing. (2024). Xiu, Yifan ; Song, Yan ; Zhou, Liping ; Wang, Jingyuan.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924002649.

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3. Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions. (2023). Walsh, Gianfranco ; Schaarschmidt, Mario ; Christ-Brendemhl, Sonja ; Dose, David B.
   In: European Management Journal.
   RePEc:eee:eurman:v:41:y:2023:i:1:p:34-46.

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4. Calming the customers by AI: Investigating the role of chatbot acting-cute strategies in soothing negative customer emotions. (2022). Zhang, Tao ; Xian, Junjie ; Chen, Hui ; Feng, Chao.
   In: Electronic Markets.
   RePEc:spr:elmark:v:32:y:2022:i:4:d:10.1007_s12525-022-00596-2.

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5. Brand credibility and customer-based brand equity: a service recovery perspective. (2022). Mostafa, Rania B ; Rifi, Azzam.
   In: Journal of Financial Services Marketing.
   RePEc:pal:jofsma:v:27:y:2022:i:1:d:10.1057_s41264-021-00097-x.

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6. Chatbots and service failure: When does it lead to customer aggression. (2022). Huang, Yu-Shan ; Dootson, Paula.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001370.

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7. Why and when firms respond accommodatively to the product-harm crisis: An institutional perspective. (2022). Ouyang, Zhe ; Liu, Yang ; He, Mujia.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001369.

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8. The golden mean: Research on the mechanism of customer participation in employee service innovation. (2022). Han, Shenghao ; Zhang, Jieqiong ; Liu, Dewen.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:68:y:2022:i:c:s0969698922001333.

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9. Assessing co-creation based competitive advantage through consumers€™ need for differentiation. (2022). Devi, Rita ; Gupta, Mahesh C ; Sahi, Gurjeet Kaur ; Cheng, T. C. E., .
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:66:y:2022:i:c:s0969698922000042.

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10. Value co-creation and employee service behaviours: The moderating role of trust in employee - hotel relationship. (2022). Boadi, Victoria Atuobuah ; Hinson, Robert Ebo ; Bosompem, Josephine ; Antwi, Collins Opoku ; He, Zheng.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:66:y:2022:i:c:s0969698921004641.

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11. The effect of employees politeness strategy and customer membership on customers perception of co-recovery and online post-recovery satisfaction. (2021). Zhang, YU ; Xiao, Yan ; Yuan, Yafen ; Su, Jiafu.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:63:y:2021:i:c:s0969698921003064.

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12. Alls well that ends well: Effective recovery from failures during the delivery phase of e-retailing process. (2021). Tafti, Mahdi ; Jafarzadeh, Hamed ; Sohrabi, Babak ; Intezari, Ali.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001685.

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13. Examining the relationship between customer bonding, customer participation, and customer satisfaction. (2021). Yi, Ho-Taek ; Boateng, Henry ; Amenuvor, Fortune Edem ; Yeo, Chankoo.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921001648.

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14. Self-diminishing effects of awe on consumer forgiveness in service encounters. (2021). Yang, Yan ; Hu, Jing.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:60:y:2021:i:c:s0969698921000576.

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15. Employee Motivation to Co-Create Value (EMCCV): Construction and Validation of Scale. (2021). Ghazali, Zulkipli ; Amin, Muhammad ; Khan, Imran ; Shamim, Amjad.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920313424.

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16. How trust mediate the effects of perceived justice on loyalty: A study in the context of automotive recall in China. (2021). Ouyang, Zhe ; Liu, Yang ; Cheng, Peng.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920313308.

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17. How managerial responses to online reviews affect customer satisfaction: An empirical study based on additional reviews. (2020). Zhao, Yan ; Lin, Xiaolin ; Feng, Xiangnan ; Wen, Lingling.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:57:y:2020:i:c:s096969892030240x.

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1. €˜Do not be Deteriorated by service failures, Learn from them and start managing it€™: Conditions and mechanisms for managing online service failures. (2024). Sreejesh, S ; Manu, C.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:81:y:2024:i:c:s0969698924003138.

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2. Hospitality for prime consumers and others under the retail management. (2024). Bhattacharya, Sandipa ; Sarkar, Mitali ; Mukherjee, Arka.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:80:y:2024:i:c:s0969698924001450.

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3. Managing the co-creation of accessible and inclusive family recreation retail encounters: A critical incident analysis. (2024). Darcy, Simon ; Cerdan-Chiscano, Monica.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:79:y:2024:i:c:s0969698924001620.

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4. Navigating through difficult times with ethical marketing: Assessing consumers willingness-to-pay in the sharing economy. (2023). Nadeem, Waqar ; Alimamy, Saifeddin ; Ashraf, Abdul Rehman.
   In: Journal of Retailing and Consumer Services.
   RePEc:eee:joreco:v:70:y:2023:i:c:s0969698922002430.

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5. Customer-oriented salespeople’s value creation and claiming in price negotiations. (2022). Alavi, Sascha ; Kassemeier, Roland ; Habel, Johannes ; Schmitz, Christian.
   In: Journal of the Academy of Marketing Science.
   RePEc:spr:joamsc:v:50:y:2022:i:4:d:10.1007_s11747-022-00846-x.

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6. .

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7. Drown or Blossom? The Impact of Perceived Chronic Time Pressure on Retail Salespeoples Performance and Customer–Salesperson Relationships. (2021). Alavi, Sascha ; Wieseke, Jan ; Ryari, Hanaa.
   In: Journal of Retailing.
   RePEc:eee:jouret:v:97:y:2021:i:2:p:217-237.

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8. Servitization experience measurement and the effect of servitization experience on brand resonance and customer retention. (2021). Kim, Kyung Hoon ; Jang, Kyeong Kook ; Bae, Joonheui.
   In: Journal of Business Research.
   RePEc:eee:jbrese:v:130:y:2021:i:c:p:384-397.

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9. E-retailers and the engagement of delivery workers in urban last-mile delivery for sustainable logistics value creation: Leveraging legitimate concerns under time-based marketing promise. (2020). Schwob, Alexandre ; de Kervenoael, Ronan ; Chandra, Careen.
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10. The journey from customer participation in service failure to co-creation in service recovery. (2020). Wei, Shuqin ; Bagherzadeh, Ramin ; Rawal, Monika ; Saavedra, Jose Luis.
    In: Journal of Retailing and Consumer Services.
    RePEc:eee:joreco:v:54:y:2020:i:c:s0969698919307088.

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11. E-retailers and the engagement of delivery workers in urban last-mile delivery for sustainable logistics value creation: Leveraging legitimate concerns under time-based marketing promise. (2020). de Kervenoael, Ronan ; Chandra, Careen ; Schwob, Alexandre.
    In: Journal of Retailing and Consumer Services.
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12. A Value Co-creation Perspective on Information Systems Analysis and Design. (2019). Aier, Stephan ; Winter, Robert ; Blaschke, Michael ; Haki, Kazem.
    In: Business & Information Systems Engineering: The International Journal of WIRTSCHAFTSINFORMATIK.
    RePEc:spr:binfse:v:61:y:2019:i:4:d:10.1007_s12599-018-0557-x.

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13. A Conceptual Framework for Value Co-Creation in Service Enterprises (Case of Tourism Agencies). (2019). Gharneh, Naser Shams ; Hamidi, Fatemeh ; Khajeheian, Datis.
    In: Sustainability.
    RePEc:gam:jsusta:v:12:y:2019:i:1:p:213-:d:302113.

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14. Sustainability and Quality Management in the Italian Luxury Furniture Sector: A Circular Economy Perspective. (2019). Bravi, Laura ; Barbaritano, Marica ; Savelli, Elisabetta.
    In: Sustainability.
    RePEc:gam:jsusta:v:11:y:2019:i:11:p:3089-:d:236117.

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15. Value creation in the market ecosystem: A Service-Dominant logic perspective. (2018). Katsifaraki, Georgia.
    In: University of Cyprus Working Papers in Economics.
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16. When value co-creation fails: Reasons that lead to value co-destruction. (2018). Jarvi, Henna ; Torvinen, Hannu ; Kahkonen, Anni-Kaisa.
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17. How is value created? €“ Extending the value concept in the Swedish context. (2018). Wikstrm, Solveig ; L'Espoir, Patrick.
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18. What is co-creation? An interactional creation framework and its implications for value creation. (2018). Ramaswamy, Venkat ; Ozcan, Kerimcan.
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19. A Knowledge-Based Framework for Service Management. (2017). Walsh, John N ; Obrien, Jamie.
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20. Exploring and extending a collective open business model. (2017). Tower, Annette ; Noble, Charles H.
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21. Networking Quality and Trust in Professional Services. (2017). , Hasyim ; Toryanto, Agustinus A.
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22. €œTowards a co-creation framework in the retail banking services industry: Do demographics influence?€. (2017). Prez, Lourdes ; Cambra-Fierro, Jess ; Grott, Emily.
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23. Customer Participation: Mandatory or Voluntary Behaviour?. (2016). Ercsey, Ida.
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24. The expected retail customer: Value co-creator, co-producer or disturbance?. (2016). Salomonson, Nicklas ; Fellesson, Markus.
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25. Perceived value in B2B and B2C: A comparative approach and cross-fertilization. (2015). Mencarelli, Remi ; Riviere, Arnaud.
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26. Service-Dominant Orientation: Measurement and Impact on Performance Outcomes. (2015). Zyphur, Michael J ; Bove, Liliana L ; Karpen, Ingo O ; Lukas, Bryan A.
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27. Customization in bicycle retailing. (2015). Osnes, Tone-Lise ; Jafari, Hamid ; Schmitz, Annika ; Nyberg, Anna.
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28. Profiling Customer Types in Luxury Retail Setting. (2014). Tisovski, Marija .
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29. The Effects of the Value Co-Creation Process on the Consumer and the Company. (2014). Martínez-Ruiz, María Pilar ; CANAS, Ricardo MARTINEZ ; Martinezruiz, Maria Pilar ; Maria Angeles GARCIA HARO, .
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