ClickSoftware Case Study Ohio Department of Commerce
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The Ohio Department of Commerce implemented ClickSchedule to optimize scheduling for its Division of Industrial Compliance, which oversees numerous inspections statewide. This new system enhanced resource utilization, increased inspection efficiency by over 25%, and improved customer satisfaction through better reliability. The phased implementation included integration with existing databases and extensive training for staff.
ClickSoftware Case Study Ohio Department of Commerce
- 1. 1Proprietary and Confidential Case Study – Ohio Department of Commerce Optimized Scheduling Delivers Huge Efficiencies
- 2. Ohio Department of Commerce (ODC) • ODC Division of Industrial Commerce (DIC) is responsible for overseeing enforcement of the Ohio building code • More than half of DIC’s 260 employees are field inspectors • Implemented ClickSchedule to gain control of the scheduling process 2Proprietary and Confidential
- 3. Challenges • Provide timely review of thousands of construction project plans per year for engineers, contractors and architects working on commercial or multiple-unit residential projects 3Proprietary and Confidential
- 4. Challenges • Make efficient inspections of the plumbing, electrical, mechanical and structural systems for construction projects • Meet the requirements for ongoing, scheduled inspections on up to 3,500 elevators, escalators and boilers per month 4Proprietary and Confidential
- 5. Finding the Right Scheduling Solution • Move away from existing phone and paper-based scheduling to centralized scheduling • Increase visibility into activity of individual inspectors “This has been our biggest area of shortcoming... We were unable to determine how well we were meeting demand, or how efficiently we were handling the process.” Dave Williamson, Superintendent ODC Office of Industrial Compliance 5Proprietary and Confidential
- 6. Obvious Advantages • Efficient and economical scheduling • Better resource utilization • Customer satisfaction 6Proprietary and Confidential
- 7. Implementation of ClickSoftware Solution • Phased implementation of ClickSchedule over a three-to-five year period • Integration of solution with existing database system • Internal training, extensive on-site education 7Proprietary and Confidential
- 8. ClickSchedule Provides • Complete view of field resources • Ability to allocate resources using set rules that are based on the strategic priorities of the business • Optimized scheduling, easy identification of scheduling gaps • Ability to shuffle resources in response to increases/decreases in demand 8Proprietary and Confidential
- 10. Resource Utilization • Improved utilization of internal resources, based on skills, standards and proficiency • More inspections performed per day “We have been able to improve our daily scheduling efficiency and resource utilization by over 25%.” Dave Williamson, Superintendent ODC Office of Industrial Compliance 10Proprietary and Confidential
- 11. Optimization of Scheduling • Ability to better monitor and manage costs associated with scheduling • Geographical grouping of inspections- reducing travel time, mileage and gas costs 11Proprietary and Confidential
- 12. Customer Service • Improved reliability has led to increased customer satisfaction 12Proprietary and Confidential