Ladder of Inference-#2
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The document discusses the 'ladder of inference,' which is a framework for improving communication and understanding in conflict situations. It emphasizes the importance of balancing advocacy and inquiry to foster open dialogue and trust among team members. Key concepts include clarifying one's own assumptions, actively listening to others, and fostering a safe environment for diverse opinions.
Ladder of Inference-#2
- 1. 1 Climbing a Different Kind of Ladder LADDER of INFERENCE Presented by Sylvia Gaffney, Ph.D. Tuesday, April 19, 2011
- 2. 2 Climbing a Different Kind of Ladder LADDER of INFERENCE In collabora:on with Tuesday, April 19, 2011
- 3. 3 Why the Ladder? ✓ Improve communica:on Facilitate conflict solu:ons ✓ Reach agreement or Improve team interac:on advance resolu:on Open for diverse opinions ✓ Arrive at new possibili:es Prevent overreac:on ✓ Learn from another’s Understand your perspec:ve immediate response to a ✓ Allow for mul:ple voices situa:on ✓ Understand resistance to Uncover own & other change biases ✓ Surface outdated Unearth reasoning & origin assump:ons of your assump:ons Surface and test your ✓ Understand the logic thinking before you discuss behind recommenda:ons a topic Tuesday, April 19, 2011
- 4. 4 Consider and Remember Two or more ladders in any conversa4on ✦ Unconscious & Automa.c ✦ Auto Pilot ✦ Mental Models ✦ Different Interpreta.ons ✦ Jargon & Acronyms ✦ Emo.onally Charged Triggers Tuesday, April 19, 2011
- 5. 5 Make the Ladder Work Take Ac:on Make Assump:ons, Draw Conclusions & Adopt Beliefs Add Meaning Select Filtered Data Screen Data Observe from a pool of all available Data Tuesday, April 19, 2011
- 6. 23 6 Intui:on and Experience Count In addi'on to walking down the ladder ✦ Trust flashes of insight ✦ Rely on lessons learned ✦ Have knowledge & know-‐how ✦ Been around the block a few .mes Tuesday, April 19, 2011
- 7. 7 Context MaVers Content = Actual words or behavior Context = Background for content ✦ The framework ✦ The environment ✦ The seJng ✦ Like the canvas for a pain.ng Contextual clues needed for shared meanings Consider the villagers response when the boy cried wolf! Tuesday, April 19, 2011
- 8. 8 Making the Ladder Work for Us Awareness ✦ Self ✦ Others ✦ Situa'on Advocacy – clarifies my Ladder Inquiry – explores your Ladder Our natural tendency & comfort with default approach Tuesday, April 19, 2011
- 9. 9 Default Posi:on -‐ Advocacy or Inquiry Natural Tendency = Promote or Ques'on More Comfortable Either Or Both Can LEARN to be more Adept Tuesday, April 19, 2011
- 10. 10 Purpose of Advocacy Advocacy ✦ Reveals your thinking ✦ Describes the data you’re operating from ✦ States your assumptions ✦ Inquires into other people’s reactions to your point of view ✦ Encourages others to provide different perspectives or question yours ✦ Helps you listen with an open mind Tuesday, April 19, 2011
- 11. 11 Purpose of Inquiry Inquiry ✦ Expands current understanding ✦ Explores how another person views the world ✦ Advances genuine curiosity ✦ Encourages openness to another’s perspective ✦ Promotes Inquiry not Inquisition Tuesday, April 19, 2011
- 12. 12 Climb UP Advoca:ng Move up one rung at a 'me allowing others to follow your thought process Reveal your thinking and how you arrived at your conclusion Tuesday, April 19, 2011
- 13. 13 Ques:ons to ask when Advoca:ng “What quesAons do you sAll have?” “Does it make sense to you?” “What am I missing?” Tuesday, April 19, 2011
- 14. 14 Advocacy RISK Vulnerability possibility – you’re out there Tuesday, April 19, 2011
- 15. 15 Walk DOWN Inquiring Find out data person is using Tuesday, April 19, 2011
- 16. 16 Ques:ons to ask when Inquiring “What do you mean when you say…?” “Is there a different word or phrase that would help clarify your meaning?” Tuesday, April 19, 2011
- 17. 17 Inquiry Challenge & RISK Difficult to listen and not defend Culture usually rewards having answers Tuesday, April 19, 2011
- 18. 18 Balancing Advocacy & Inquiry only or over Advocate ✦ Listening diminishes only or over Inquire ✦ Knowledge not shared Tuesday, April 19, 2011
- 19. 19 Dysfunc:onal Use of the Ladder Intent to understand is the cri4cal condi4on Tuesday, April 19, 2011
- 20. 20 Trust -‐ Respect -‐ Civility Create and sustain a genuinely safe space to allow for risk, vulnerability, shared meaning, and breakthrough thinking ✦ Trust – depend on & believe in you & me ✦ Respect – value I have for myself & you ✦ Civility – beyond courtesy & politeness “Trust is the acAon side of respect – show your respect by trusAng.” Caela Farren Tuesday, April 19, 2011
- 21. 21 Pause, Reflect, Check Either aware of each rung of the ladder -‐ OR -‐ likely to do It AGAIN and again Tuesday, April 19, 2011
- 22. 22 Recap Ladder of Inference ✦ All rungs take place in your head Awareness & Reflec:on ✓ Surface your own thinking ✦ Is unconscious process ✓ Capture it and consider it ✓ Think about your Thinking ✦ Trip up the ladder is rapid Advocacy ✓ Make your thinking and ✦ Seems reasonable reasoning visible to others ✓ Communicate your perspec've ✦ OOen leads to misguided beliefs Inquiry ✓ Listen with intent to learn ✦ Reflexive loop affects the data ✓ Use unaggressive language to ques'on and learn you select next .me ✓ Ask self and others WHY Tuesday, April 19, 2011
- 23. 23 For More Informa:on Presented by In collabora2on with Sylvia Gaffney, Ph.D. OPTIMIZE Central info@ico-‐consul.ng.com sylvia@gaffney.com www.ico-‐consul.ng.com www.gaffney.com Tuesday, April 19, 2011
- 24. 24 For More Informa:on Presented by Sylvia provides custom-‐designed consul.ng services in organiza.onal effec.veness and change managements assistance to companies on a na.onal and interna.onal basis. Her work helps companies integrate their business planning through a systems perspec.ve. She facilitates processes to Sylvia Gaffney, Ph.D. improve team building and blending, leadership development, intergenera.onal OPTIMIZE Central challenges, cultural change issues, sylvia@gaffney.com resilience, strategic reten.on, and strategic staffing. Sylvia owns and operates Gaffney www.gaffney.com Corporate Strategies and Op=mize Central. Tuesday, April 19, 2011