Escalation Matrix PowerPoint Presentation Slides
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The document outlines an escalation matrix template that specifies procedures for addressing various levels of service issues, such as 'code blue' incidents and customer concerns. It includes contact information for different support levels, response times for escalations, and emphasizes the importance of adapting the template as needed. Additionally, it highlights the process for serious incident investigations and subsequent reporting.
Escalation Matrix PowerPoint Presentation Slides
- 1. Escalation Matrix Your Company Name
- 2. Escalation Matrix Template Code Blue (Critical) Code Blue (Critical) Urgent Important Code Blue (Critical) Urgent Important Normal Urgent Important Normal Normal Important Normal Normal Normal Code Blue (Critical) On-air (or potential for on-air) failure Urgent Significant customer Impact Important Some business impact, some customer duress Normal Minimal business impact, Minimal customer duress, standard case handling state P1 P2 P3 P4 S1 S2 S3 S4 2
- 3. Client/You E-mail your concerns to care@mydomain.com Your issues will be investigated & replied within 24 to 48 hours If You Are Not Satisfied E-mail your top management at escalate@mydomain.com You will receive reply within 72 hours If You Are Still Not Satisfied Always CC this to johndoe@mydomain.com Contact Your Assigned Account Manager Escalation Matrix Template 2 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 02 03 04 3
- 4. Escalation Matrix Template 3 Support Ticket Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Technician Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Supervisor Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Shift-incharge Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Manager Your Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 4
- 5. Escalation Pyramid Template 4 5 Head Operations This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Operation Manager This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Facility Manager This slide is 100% editable. Adapt it to your needs and capture your audience's attention. CEO/Partners This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Sr. Operation Manager This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Key Accounts Manager This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Supervisor This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 6. Escalation Matrix Template 5 Case Escalation Technician Shift-incharge Support Ticket Supervisor Manager This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 6
- 7. Serious incident is recognized Identify an investigation lead and team within one working day Communicate with patient’s family, staff, external agencies & media Complete thorough investigation within 4-8 weeks of incident being identified Written report and action plan available within 12 weeks of serious incident occurring Report issued to relevant parties 1 2 3 54 6 Escalation Matrix Template 6 7
- 8. Escalation Matrix Template 7 8 Escalation level Designation Email Desk Phone# How/When to Escalate 1 L-1 Product Support Team productsupport@kony.com 91-40-44991440 Request update on Defect 2 Team Lead Teamlead.ps@kony.com 91-40-4499138 Request update on Defect and/or escalate if not information is available from L-1 team 3 Manager Manager.ps@kony.com 91-40-44991432 Escalate if No information is available from L-1 Team/ Tech lead or if the information received does not meet expectation 4 Head-Product Support Head.ps@kony.com - Final Level of escalation when no satisfactory information is available from other levels of escalation
- 9. 9 Presentation Continues In 15 Minutes Coffee Break This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 02 03
- 12. This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 0 1 2 3 4 5 6 7 8 9 10 FY01 FY02 FY03 FY04 Inpercentage Stacked Area- Clustered Column This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product 01 02 03 12
- 13. Stacked Bar 50% 65% -15% -9% 40% 50% -19% -2% -30% -20% -10% 0% 10% 20% 30% 40% 50% 60% 70% This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. Product01 Product02 13
- 15. 15 Our Mission This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Vision This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Mission This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Goal
- 16. Our Team 16 Anita Parker Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 John Doe Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 02 Sofia William Designation This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. John Smith Designation 04
- 17. About Us 17 Target Audiences This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Preferred By Many This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Values Client This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 18. 34% Text Here 40% Text Here 50% Text Here 65% Text Here Our Goal This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 02 03 04 18
- 19. Puzzle This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 02 03 04 19
- 20. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 02 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 03 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 04 Bulb Or Idea 20
- 21. 21 Thank You # street number, city, state Address: 0123456789 Contact Number: emailaddress@123gmail.com Email Address: