Findability Day 2015 Mattias Ellison - Findwise - Enterprise Search and findability survey 2015
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The document is a survey report on enterprise search and findability presented at Findability Day in Gothenburg. Some key findings from the report include: - 25% of organizations have not started improving findability and are considered immature. - The top pain points organizations face are search taking too long, poor search functionality, and not knowing where to look. - Only 36% of users are satisfied with search capabilities. - Organizations are lacking holistic approaches like user behavior analysis, feedback processes, content lifecycles, and metadata standards. - Staff investments in search are expected to increase in order to improve findability.
Findability Day 2015 Mattias Ellison - Findwise - Enterprise Search and findability survey 2015
- 1. Mattias Ellison - Findwise
- 2. © Findwise 2015-10-01 ENTERPRISE SEARCH AND FINDABILITY SURVEY 2015 Results presented at Findability Day, Gothenburg
- 4. How mature is your organisation?
- 5. Some organisations have not yet started 25% considered immature
- 6. Technology investments expectations for the next three years Aggregating content is a natural first step To increase To decrease
- 7. Aggregating content repositories lower the obstacles: Positive effects from technology investments Search process takes too long -56% Poor search functionality -52% Separated search applications -44% Don’t know where to look -33%
- 8. Users are still not satisfied 36% Dissatisfied users
- 9. Not enough investment in staff Dissatisfied users 3 FTEs or more in team 2 FTEs or less in team No team
- 10. Decreasing efforts in analysing and acting on user behaviour: Lacking a holistic approach 2015 47% 2012 59% Search Analytics 2015 50% 2012 59% User Feedback Process
- 11. Limited engagement in information management activities: Lacking a holistic approach No content life-cycle process 49% No metadata standard 46% No taxonomies 39%
- 12. Staff/team investments expectations for the next three years Staff investments is increasing To increase To decrease
- 13. New success factors related to staff investments Aggregating content repositories +48% Involving business stakeholders +20% Cross-organisational Search Responsible Information Quality Responsible Metadata standard +19% Taxonomy +17% Content life-cycle Mgm Process +13%
- 14. Strategy trend is still strong 47%
- 15. Some organisations are doing it right 15% considered mature
- 16. Improved ability to find information 23% 5% Very easyVery difficult
- 17. Increased satisfaction with search 32% 7% Very satisfiedVery dissatisfied