User journey sample(assisted application)
- 1. UNCLASSIFIED User Journey Template for Businesses (For assisted application) Ver 1.1 NDI Developer & Partner Portal (MyInfo) https://www.ndi-api.gov.sg/library/trusted-data/myinfo/
- 2. Overview • Assisted application refers to application that requires assistance from a business representative to complete. • Examples of assisted applications are: a) Assisted application over counter b) Relationship Manager serving customers • Assisted application can be achieved via the 2 steps: Step 1: Applicant submits a partial application with assistance from business representative Step 2: Business representative completes the application submission with necessary verification UNCLASSIFIED2
- 3. UNCLASSIFIED Reference User Journey Flow 3 Applicant Accesses “MyInfo” via link Step 1 Performs SingPass Login & Consent Step 2 Checks pre-filled personal data and submit Step 3 Retrieval of Applicant’s Personal Data Business Representative Note: Respective transactions take place on user’s own device (i.e. no sharing of devices for security reasons). Business Process Application Representative retrieves application Step 4 Representative completes application Step 5
- 4. QR Code Generator Application Reference ID: 123456789 Staff ID: #2142 Unique URL: https://companyname.com/signup/123?id=123456789 Please present this QR Code to applicant: 1a. Business representative provides link for applicant UNCLASSIFIED4 Accesses “MyInfo” via link Step 1 Performs SingPass Login & Consent Step 2 Checks pre-filled personal data and submits Step 3 Note: You can add in additional identifiers in the URL.
- 5. 1b. Applicant accesses MyInfo via link provided by business representative UNCLASSIFIED5 Accesses “MyInfo” via link Step 1 Performs SingPass Login & Consent Step 2 Checks pre-filled personal data and submits Step 3 Note: MyInfo only provides web-based integration. Apply using MyInfo Account Application - No supporting documents required - Estimated time: 7mins No, I will fill up form
- 6. 2a. Perform SingPass Login & Consent (redirect to SingPass) UNCLASSIFIED6 Accesses “MyInfo” via link Step 1 Performs SingPass Login & Consent Step 2 Checks pre-filled personal data and submits Step 3
- 7. 2b. Perform SingPass Login & Consent (redirect to Consent) UNCLASSIFIED7 Accesses “MyInfo” via link Step 1 Performs SingPass Login & Consent Step 2 Checks pre-filled personal data and submits Step 3
- 8. 3. Applicant Profile retrieved and populated on form UNCLASSIFIED8 Accesses “MyInfo” via link Step 1 Performs SingPass Login & Consent Step 2 Checks pre-filled personal data and submits Step 3 All MyInfo data items must be shown as-is on your digital form. Do note that Government verified non-editable fields are not to be editable on digital form. Show All MyInfo Data Non-Editable Fields
- 9. 4-5. Business representative retrieves application and completes application UNCLASSIFIED9 Representative retrieves application Step 4 Representative completes application Step 5
- 10. Error Handling UNCLASSIFIED10 In the event that MyInfo system is unavailable, the digital service shall display the above error message. We are unable to retrieve your information from MyInfo. Click here to proceed with your application.
- 11. FAQs Qns: Is this the only journey for an assisted application flow? Ans: Businesses are allowed to submit a linkup request with an assisted user journey that differs from this sample. Do note that the proposed user journey would need to adhere to the key principles of using MyInfo, and is subjected to approval. Qns: Why do we need a different user journey for assisted flow? Ans: For security purposes, applicant should only login to SingPass using their personal device. Qns: How can I uniquely identify the transaction if the business representative has a case file? Ans: You can possibly add additional identifiers in the URL and/or QR code. UNCLASSIFIED11