MyInfo User journey sample(face to-face application)
- 1. UNCLASSIFIED User Journey Template for Businesses (Face-to-face application using SingPass Mobile) Ver 1.2 NDI Developer & Partner Portal (MyInfo) https://www.ndi-api.gov.sg/library/trusted-data/myinfo/
- 2. Overview • The Face-to-face Application is an application that requires assistance from a business representative to complete. • Only QR login option will be available on the SingPass login page. Applicant will authenticate using SingPass Mobile app. • Examples of face-to-face applications are: a) Assisted application over counter b) Relationship Manager serving customers UNCLASSIFIED2
- 3. UNCLASSIFIED Reference User Journey Flow 3 Applicant Access “MyInfo” Step 1 Performs SingPass QR- only Login & Consent Step 2 Step 3 Retrieval of Applicant’s Personal Data Business Representative Business Process Application Representative completes form Step 3 Review application and submit
- 4. 1. Access MyInfo UNCLASSIFIED4 Access “MyInfo” on Representative’s laptop Step 1 Performs SingPass QR-only Login & Consent Step 2 Application Apply using MyInfo You can apply for a new account using MyInfo via SingPass login or fill up our online form. Applicable for Singapore Citizens, Singapore Permanent Resident and FIN Holders Apply using MyInfo MyInfo is a data platform that pulls your personal data across participating Government agencies to fill out e-forms. Find out more
- 5. 2a. Perform SingPass QR-only Login & Consent (redirect to SingPass) UNCLASSIFIED5 Access “MyInfo” on Representative’s laptop Step 1 Performs SingPass QR-only Login & Consent Step 2 SingPass site only shows QR login option. Applicant would not be able to toggle to login using SingPass and password. Show QR Login Only
- 6. 2b. Perform SingPass QR-only Login & Consent (redirect to Consent) UNCLASSIFIED6 Access “MyInfo” on Representative’s laptop Step 1 Performs SingPass QR-only Login & Consent Step 2 Checks pre-filled personal data and submits
- 7. 3. Business representative completes application form UNCLASSIFIED7 Representative completes Application form Step 3
- 8. Error Handling UNCLASSIFIED8 In the event that MyInfo system is unavailable, the digital service shall display the above error message. We are unable to retrieve your information from MyInfo. Click here to proceed with your application.
- 9. FAQs Qns: How does digital service render SingPass with only QR login? Ans: Businesses with approved linkup request for this face-to-face application user journey will be provisioned with unique app credentials that will display SingPass with only QR-only login (in production environment only). Qns: Must the applicant have SingPass Mobile for this user journey? Ans: Yes. This face-to-face application will show SingPass login with QR-only login. Hence, there is a need for applicant to use SingPass Mobile. Business representative can encourage applicant to download SingPass Mobile app for application to digital service. UNCLASSIFIED9