This document discusses queues as an abstract data structure. It explains that queues are opened at both ends, with one end for insertion (enqueue) and the other for removal (dequeue), following a First-In-First-Out (FIFO) approach. Real-world examples of queues include lines at ticket windows and bus stops. The document then covers queue representation using arrays or linked lists, basic queue operations like enqueue, dequeue, peek, isfull and isempty, and provides pseudocode algorithms for implementing these operations.