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Turning Data into Insights 
# F U T U R EM 
Chris Penn 
@cspenn 
VP, Marketing 
SHIFT Communications
From Data to Insight 
CHRISTOPHER S. PENN, SHIFT COMMUNICATIONS 
@cspenn 
# F U T U R EM
#FUTUREM 
@shiftcomm 
@cspenn 
Source: 
Dynamic Mosquito 
on Flickr
#FUTUREM 
@shiftcomm 
@cspenn 
Source: Domo
#FUTUREM 
@shiftcomm 
@cspenn 
Source: 
http://www.dilbert.com/
#FUTUREM 
@shiftcomm 
@cspenn 
Source: 
Will Scullin 
on Flickr 
Teaching from 
experience shares 
poorly and scales 
even less well.
#FUTUREM 
@shiftcomm 
@cspenn 
Source: 
Will Scullin 
on Flickr
#FUTUREM 
@shiftcomm 
@cspenn 
Source: 
Will Scullin 
on Flickr 
The Marketing 
DAIS
#FUTUREM 
@shiftcomm 
@cspenn 
Good Data 
Format: Compatible
#FUTUREM 
@shiftcomm 
@cspenn 
Source: 
Will Scullin 
on Flickr 
3C’s of Good Data: 
Clean, compatible, 
and chosen well.
#FUTUREM 
@shiftcomm 
@cspenn 
Data 
Analysis 
Insight 
Strategy 
Tactics 
Execution 
Metrics
#FUTUREM 
@shiftcomm 
@cspenn 
Data 
Analysis 
Insight 
Strategy
#FUTUREM 
@shiftcomm 
@cspenn
#FUTUREM 
@shiftcomm 
@cspenn
@cspenn What? 
#FUTUREM 
@shiftcomm
@cspenn Why? 
#FUTUREM 
@shiftcomm
#FUTUREM 
@shiftcomm 
@cspenn
@cspenn What 
Next? 
#FUTUREM 
@shiftcomm
#FUTUREM 
@shiftcomm 
@cspenn
#FUTUREM 
@shiftcomm 
@cspenn 
Source: 
Tim Saxton
#FUTUREM 
@shiftcomm 
@cspenn 
Source: 
Alex Medvick
#FUTUREM 
@shiftcomm 
@cspenn 
Source: 
Jared Corin
#FUTUREM 
@shiftcomm 
@cspenn 
Source: 
Will Scullin 
on Flickr 
Analysis in Action
#FUTUREM 
@shiftcomm 
@cspenn 
Source: 
Will Scullin 
on Flickr 
3 basic tools of analysis: 
visualization, derivatives, and 
moving averages.
#FUTUREM 
@shiftcomm 
@cspenn
#FUTUREM 
@shiftcomm 
@cspenn
@cspenn ( New – Old ) 
#FUTUREM 
@shiftcomm 
Old
#FUTUREM 
@shiftcomm 
@cspenn (1.317 billion - 1.276 billion) 
1.276 billion
#FUTUREM 
@shiftcomm 
@cspenn
#FUTUREM 
@shiftcomm 
@cspenn
#FUTUREM 
@shiftcomm 
@cspenn
#FUTUREM 
@shiftcomm 
@cspenn
#FUTUREM 
@shiftcomm 
@cspenn
#FUTUREM 
@shiftcomm 
@cspenn
#FUTUREM 
@shiftcomm 
@cspenn
#FUTUREM 
@shiftcomm 
@cspenn 
Source: 
Will Scullin 
on Flickr 
Creating Insights
#FUTUREM 
@shiftcomm 
@cspenn 
Theory 
Observation 
Hypothesis 
Confirmation
#FUTUREM 
@shiftcomm 
@cspenn
#FUTUREM 
@shiftcomm 
@cspenn
#FUTUREM 
@shiftcomm 
@cspenn 
Source: 
Will Scullin 
on Flickr 
Always be ready to answer, “What 
are you going to do about it?” to 
any analysis you present.
#FUTUREM 
@shiftcomm 
@cspenn 
Source: 
Will Scullin 
on Flickr 
A Strategy is Born
#FUTUREM 
@shiftcomm 
@cspenn Pattern 
Hypothesis 
Theory 
Observation
It is a capital 
mistake to 
theorize before 
one has data. 
#FUTUREM 
@shiftcomm 
@cspenn 
Insensibly one begins 
to twist facts to suit 
theories, instead of 
theories to suit facts.
#FUTUREM 
@shiftcomm 
@cspenn
#FUTUREM 
@shiftcomm 
@cspenn
#FUTUREM 
@shiftcomm 
@cspenn
#FUTUREM 
@shiftcomm 
@cspenn 
Source: 
Will Scullin 
on Flickr 
Conclusion
#FUTUREM 
@shiftcomm 
If you don’t understand the past and 
make changes in present, the future is 
out of your control. 
@cspenn 
Source: 
Will Scullin 
on Flickr
#FUTUREM 
@shiftcomm 
@cspenn 
You know my methods. 
Apply them.
#FUTUREM 
@shiftcomm 
@cspenn 
Source: 
Will Scullin 
on Flickr 
For slides and the lecture notes: 
http://www.shiftcomm.com/futurem
#FUTUREM 
@shiftcomm 
@cspenn 
Source: 
Will Scullin 
on Flickr 
Stay in touch! 
www.shiftcomm.com 
@shiftcomm 
617-779-1800

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