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@arsagilis
ARS AGILIS
AGILE
MICHAEL CHIK
http://linkedin.com/in/michaelchik
PROJECT MANAGEMENT
Founder, Ars Agilis
USING
LEAN & KANBAN
ARS AGILIS
source: https://goo.gl/0cNfvq
@arsagilis
> Agile Project Management with Kanban
ARS AGILISLEARNING OBJECTIVES
‣ How you add value as a Project Manager in an environment of uncertainty
‣ Understand what a Kanban system is
‣ Principles & mindset behind the Kanban Method
‣ Metrics in Kanban systems
‣ How to manage risks in Kanban and make everything faster
‣ Learn how to give estimates that work
‣ How to scale up and manage portfolios
@arsagilis
SPEAKER
INTRO
INTRODUCTIONS ARS AGILIS
@arsagilis
SPEAKER INTRODUCTION
Michael Chik
Lean & Agile Coach for Startups & Enterprises
michael@arsagilis.com
@arsagilis
casmaron
linkedin.com/in/michaelchik
McKinsey Digital Labs
Cathay Pacific
JP Morgan
Standard Chartered Bank
Moonpig
Ben & Jerry’s
Walt Disney Company
戚本錦 Previous:
Michael is a Lean & Agile Coach with over 15 years
of experience in the software industry. He is an
Accredited Kanban Trainer and Certified Scrum
Practitioner.
He started his Lean & Agile journey around 2001.
With a background in coaching, he strongly
believes in the human aspect of technology.
Amnesty International
國際特赦組織
ARS AGILIS
@arsagilis
> Agile Project Management with Kanban
ARS AGILISARE YOU ADDING VALUE?
Do you spend your time…
Scheduling meetings?
Coordinating participation?
Collecting data?
Reporting status?
Sending emails?
Running down problems?
Firefighting?
@arsagilis
> Agile Project Management with Kanban
ARS AGILISARE YOU ADDING VALUE?
Oh, you must be…
… the …
Secretary!
@arsagilis
> Agile Project Management with Kanban
ARS AGILISWOULDN’T YOU RATHER BE A…
Leader?
Director?
Risk Manager?
Service Delivery Manager?
All of the above???
Kanban systems help
organizations improve
predictability of knowledge
worker activities
Reliable, predictable, trustworthy
services
@arsagilis
> Agile Project Management with Kanban
ARS AGILISWOULDN’T YOU RATHER BE A…
Kanban enables project
managers to realize their full
potential…
… to manage risk, lead with
confidence, delight
customers
In short:
To Be A Leader
@arsagilis
WHAT IS A KANBAN SYSTEM?
@arsagilis
> Agile Project Management with Kanban
ARS AGILISKANBAN ARE PULL SYSTEMS
F
F
O
M
N
K
J
I
Pull
Ideas
D
I
Dev
Ready
G
5
Ongoing
Development Testing
Done
3 3
Test
Ready
5
F
B
CPull
Pull
*
There is capacity here
UAT
Release
Ready
∞ ∞
Pulling work from development
will create capacity here too –
the pull signals moveupstream!
Now we have capacity to
replenish our ready buffer
@arsagilis
Processes & Tools
FOR HIGH EFFICIENCY KANBAN SYSTEMS
Resource Efficiency
Punctual improvements
Principles & Mindsets
Flow Efficiency
Continuous Innovation
@arsagilis
> Agile Project Management with Kanban
ARS AGILISPRINCIPLES & MINDSET
1. Start Where You
Are
2. Create a Shared &
Visual Understanding
3. Improve
Evolutionary
source: https://goo.gl/0cNfvq
@arsagilis
Processes & Tools
FOR HIGH EFFICIENCY KANBAN SYSTEMS
Resource Efficiency
Punctual improvements
Principles & Mindsets
Flow Efficiency
Continuous Innovation
@arsagilis
> Agile Project Management with Kanban
ARS AGILISFLOW EFFICIENCY: THEORY OF CONSTRAINTS
1. Reduce
intake
2. Fix bottleneck
3. Increase
intake
4. Fix
next
@arsagilis
> Agile Project Management with Kanban
ARS AGILISMETRICS: LEAD TIME
Test
Ready
F
F
FF
F
F F
E
I
G
D
Pull
System Lead Time
M
Ideas
Dev
Ready
5
Ongoing
Development Testing
Done
3 35
UAT
Release
Ready
∞ ∞
The clock starts ticking when we
accept the customers order, not
when it is placed!
Until then customer orders are
merely availableoptions
Kanban
system lead
time ends
when the item
reaches the
first ∞ queue
@arsagilis
> Agile Project Management with Kanban
ARS AGILISHISTOGRAM
SLA expectation of
21 days with 85% on-time
SLA expectation of
23 days with 95 % on-timeSLA expectation of
18 days with 75% on-time
@arsagilis
> Agile Project Management with Kanban
ARS AGILISSERVICE LEVEL AGREEMENTS
0
2
4
6
8
10
12
14
Lead	Time	(Days)
Service	A	
Frequency
0
5
10
15
20
25
30
5 10 15 20 25 30 More
Lead	Time	in	Days
Service	B	
Frequency
Mean 17 days
Mean 12 days
Median
~9 days
Median ~9 days
85% 15 days
98% 30 days
85% ~40 days
98% 70+ days
@arsagilis
> Agile Project Management with Kanban
ARS AGILISPROJECT MANAGERS FOCUS ON RISKS
E
D
F
F
FM
L
P
F
G
Ideas
Dev
Ready
5
Ongoing
Development Testing
Done
3 3
Test
Ready
5
UAT
Release
Ready
∞ ∞
12
34
Defect
Blocking
Issue
Project managers must develop a
capability for…
issue management, risk
identification, root cause analysis,
risk reduction & mitigation
@arsagilis
> Agile Project Management with Kanban
ARS AGILISRISK MANAGEMENT & LEAD TIME
85th percentile
mean
Risks often
cause long lead
times
Identify risks, their likelihood &
impact (delay that extends lead
time).
Eliminating risks or reducing their
impact trims the tail on the
distribution.
Trimming the tail moves the mean
to the left, increasing delivery rate!
@arsagilis
> Agile Project Management with Kanban
ARS AGILISMONTHLY RISK REVIEW KATA/MEETING
Monthly Risk Review Kata
‣ Harvest blocker tickets over a 1 month period
‣ Cluster blockers based on the stories behind the
delay
‣ Each clusterrepresents a risk
‣ Identify Likelihood & Impact
‣ Root Cause Analysis
‣ Reduction & Mitigation actions
http://www.klausleopold.com/2013/09/blocker-clusters-problems-are-not.html
@arsagilis
Processes & Tools
FOR HIGH EFFICIENCY KANBAN SYSTEMS
Resource Efficiency
Punctual improvements
Principles & Mindsets
Flow Efficiency
Continuous Innovation
@arsagilis
> Agile Project Management with Kanban
ARS AGILISIMPROVEMENTS
Think Do
Done
Think Do
Check
Continuous
improvement
@arsagilis
SCALING UP FOR LARGE PROJECTS…
source: https://goo.gl/0cNfvq
SCALING UP FOR
LARGE PROJECTS
@arsagilis
> Agile Project Management with Kanban
ARS AGILISPROJECTS…
Use
Lead Time &
Little’s Law
for portfolio planning
Projects are merely
Big Batches of
Work!
@arsagilis
> Agile Project Management with Kanban
ARS AGILISEXAMPLE
@arsagilis
> Agile Project Management with Kanban
ARS AGILISEXAMPLE
Column WIP Limits
Clinical Validation
Testing,
Deployment,
P.O. Acceptance
All are shared
services across 3
dev teams
@arsagilis
> Agile Project Management with Kanban
ARS AGILISFORECASTS & PLANNING
Don’t Answer:
“How Long Will
It Take?”
Ask: “When Do
You Need It
For?”
And: “What is the cost
of delay?”
@arsagilis
> Agile Project Management with Kanban
ARS AGILISFORECASTS
Use Statistical
Methods &
Probabilistic
Forecasting
User stories /
requirement
17 24
mean
22
Requirement	# #	of	User	Stories
34 17
53 24
61 14
103 15
151 20
187 18
209 18
@arsagilis
> Agile Project Management with Kanban
ARS AGILISIT GETS MORE ADVANCED
Use
Lead Time &
Little’s Law
for portfolio planning
Probabilistic
forecasting
@arsagilis
THE BIG GAP IS IN THE MINDSET
source: http://goo.gl/lexe3b
@arsagilis
> Agile Project Management with Kanban
ARS AGILISQUESTION TIME…
PUZZLED?
QUESTIONS?
COMMENTS?
GO AND BE A ROCK STAR!
michael@arsagilis.com
@arsagilis
casmaron
linkedin.com/in/michaelchik
STAY IN TOUCH!
Slidesavailable @http://goo.gl/5BfKBM
Givemefeedback @https://goo.gl/sn4pfT

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Agile Project Management with Kanban (4 Nov 2015)

  • 1. @arsagilis ARS AGILIS AGILE MICHAEL CHIK http://linkedin.com/in/michaelchik PROJECT MANAGEMENT Founder, Ars Agilis USING LEAN & KANBAN ARS AGILIS source: https://goo.gl/0cNfvq
  • 2. @arsagilis > Agile Project Management with Kanban ARS AGILISLEARNING OBJECTIVES ‣ How you add value as a Project Manager in an environment of uncertainty ‣ Understand what a Kanban system is ‣ Principles & mindset behind the Kanban Method ‣ Metrics in Kanban systems ‣ How to manage risks in Kanban and make everything faster ‣ Learn how to give estimates that work ‣ How to scale up and manage portfolios
  • 4. @arsagilis SPEAKER INTRODUCTION Michael Chik Lean & Agile Coach for Startups & Enterprises michael@arsagilis.com @arsagilis casmaron linkedin.com/in/michaelchik McKinsey Digital Labs Cathay Pacific JP Morgan Standard Chartered Bank Moonpig Ben & Jerry’s Walt Disney Company 戚本錦 Previous: Michael is a Lean & Agile Coach with over 15 years of experience in the software industry. He is an Accredited Kanban Trainer and Certified Scrum Practitioner. He started his Lean & Agile journey around 2001. With a background in coaching, he strongly believes in the human aspect of technology. Amnesty International 國際特赦組織 ARS AGILIS
  • 5. @arsagilis > Agile Project Management with Kanban ARS AGILISARE YOU ADDING VALUE? Do you spend your time… Scheduling meetings? Coordinating participation? Collecting data? Reporting status? Sending emails? Running down problems? Firefighting?
  • 6. @arsagilis > Agile Project Management with Kanban ARS AGILISARE YOU ADDING VALUE? Oh, you must be… … the … Secretary!
  • 7. @arsagilis > Agile Project Management with Kanban ARS AGILISWOULDN’T YOU RATHER BE A… Leader? Director? Risk Manager? Service Delivery Manager? All of the above??? Kanban systems help organizations improve predictability of knowledge worker activities Reliable, predictable, trustworthy services
  • 8. @arsagilis > Agile Project Management with Kanban ARS AGILISWOULDN’T YOU RATHER BE A… Kanban enables project managers to realize their full potential… … to manage risk, lead with confidence, delight customers In short: To Be A Leader
  • 9. @arsagilis WHAT IS A KANBAN SYSTEM?
  • 10. @arsagilis > Agile Project Management with Kanban ARS AGILISKANBAN ARE PULL SYSTEMS F F O M N K J I Pull Ideas D I Dev Ready G 5 Ongoing Development Testing Done 3 3 Test Ready 5 F B CPull Pull * There is capacity here UAT Release Ready ∞ ∞ Pulling work from development will create capacity here too – the pull signals moveupstream! Now we have capacity to replenish our ready buffer
  • 11. @arsagilis Processes & Tools FOR HIGH EFFICIENCY KANBAN SYSTEMS Resource Efficiency Punctual improvements Principles & Mindsets Flow Efficiency Continuous Innovation
  • 12. @arsagilis > Agile Project Management with Kanban ARS AGILISPRINCIPLES & MINDSET 1. Start Where You Are 2. Create a Shared & Visual Understanding 3. Improve Evolutionary source: https://goo.gl/0cNfvq
  • 13. @arsagilis Processes & Tools FOR HIGH EFFICIENCY KANBAN SYSTEMS Resource Efficiency Punctual improvements Principles & Mindsets Flow Efficiency Continuous Innovation
  • 14. @arsagilis > Agile Project Management with Kanban ARS AGILISFLOW EFFICIENCY: THEORY OF CONSTRAINTS 1. Reduce intake 2. Fix bottleneck 3. Increase intake 4. Fix next
  • 15. @arsagilis > Agile Project Management with Kanban ARS AGILISMETRICS: LEAD TIME Test Ready F F FF F F F E I G D Pull System Lead Time M Ideas Dev Ready 5 Ongoing Development Testing Done 3 35 UAT Release Ready ∞ ∞ The clock starts ticking when we accept the customers order, not when it is placed! Until then customer orders are merely availableoptions Kanban system lead time ends when the item reaches the first ∞ queue
  • 16. @arsagilis > Agile Project Management with Kanban ARS AGILISHISTOGRAM SLA expectation of 21 days with 85% on-time SLA expectation of 23 days with 95 % on-timeSLA expectation of 18 days with 75% on-time
  • 17. @arsagilis > Agile Project Management with Kanban ARS AGILISSERVICE LEVEL AGREEMENTS 0 2 4 6 8 10 12 14 Lead Time (Days) Service A Frequency 0 5 10 15 20 25 30 5 10 15 20 25 30 More Lead Time in Days Service B Frequency Mean 17 days Mean 12 days Median ~9 days Median ~9 days 85% 15 days 98% 30 days 85% ~40 days 98% 70+ days
  • 18. @arsagilis > Agile Project Management with Kanban ARS AGILISPROJECT MANAGERS FOCUS ON RISKS E D F F FM L P F G Ideas Dev Ready 5 Ongoing Development Testing Done 3 3 Test Ready 5 UAT Release Ready ∞ ∞ 12 34 Defect Blocking Issue Project managers must develop a capability for… issue management, risk identification, root cause analysis, risk reduction & mitigation
  • 19. @arsagilis > Agile Project Management with Kanban ARS AGILISRISK MANAGEMENT & LEAD TIME 85th percentile mean Risks often cause long lead times Identify risks, their likelihood & impact (delay that extends lead time). Eliminating risks or reducing their impact trims the tail on the distribution. Trimming the tail moves the mean to the left, increasing delivery rate!
  • 20. @arsagilis > Agile Project Management with Kanban ARS AGILISMONTHLY RISK REVIEW KATA/MEETING Monthly Risk Review Kata ‣ Harvest blocker tickets over a 1 month period ‣ Cluster blockers based on the stories behind the delay ‣ Each clusterrepresents a risk ‣ Identify Likelihood & Impact ‣ Root Cause Analysis ‣ Reduction & Mitigation actions http://www.klausleopold.com/2013/09/blocker-clusters-problems-are-not.html
  • 21. @arsagilis Processes & Tools FOR HIGH EFFICIENCY KANBAN SYSTEMS Resource Efficiency Punctual improvements Principles & Mindsets Flow Efficiency Continuous Innovation
  • 22. @arsagilis > Agile Project Management with Kanban ARS AGILISIMPROVEMENTS Think Do Done Think Do Check Continuous improvement
  • 23. @arsagilis SCALING UP FOR LARGE PROJECTS… source: https://goo.gl/0cNfvq SCALING UP FOR LARGE PROJECTS
  • 24. @arsagilis > Agile Project Management with Kanban ARS AGILISPROJECTS… Use Lead Time & Little’s Law for portfolio planning Projects are merely Big Batches of Work!
  • 25. @arsagilis > Agile Project Management with Kanban ARS AGILISEXAMPLE
  • 26. @arsagilis > Agile Project Management with Kanban ARS AGILISEXAMPLE Column WIP Limits Clinical Validation Testing, Deployment, P.O. Acceptance All are shared services across 3 dev teams
  • 27. @arsagilis > Agile Project Management with Kanban ARS AGILISFORECASTS & PLANNING Don’t Answer: “How Long Will It Take?” Ask: “When Do You Need It For?” And: “What is the cost of delay?”
  • 28. @arsagilis > Agile Project Management with Kanban ARS AGILISFORECASTS Use Statistical Methods & Probabilistic Forecasting User stories / requirement 17 24 mean 22 Requirement # # of User Stories 34 17 53 24 61 14 103 15 151 20 187 18 209 18
  • 29. @arsagilis > Agile Project Management with Kanban ARS AGILISIT GETS MORE ADVANCED Use Lead Time & Little’s Law for portfolio planning Probabilistic forecasting
  • 30. @arsagilis THE BIG GAP IS IN THE MINDSET source: http://goo.gl/lexe3b
  • 31. @arsagilis > Agile Project Management with Kanban ARS AGILISQUESTION TIME… PUZZLED? QUESTIONS? COMMENTS?
  • 32. GO AND BE A ROCK STAR! michael@arsagilis.com @arsagilis casmaron linkedin.com/in/michaelchik STAY IN TOUCH! Slidesavailable @http://goo.gl/5BfKBM Givemefeedback @https://goo.gl/sn4pfT

Editor's Notes

  • #6: Big planning upfront
  • #7: Big planning upfront
  • #8: Big planning upfront
  • #9: Big planning upfront
  • #10: Nothing to do with size, sector, or industry Doesn’t say 1 product
  • #11: For non-technical marketers who struggle to find return on investment in social media our product is a web-based analytics software that translates engagement metrics into actionable revenue metrics.
  • #13: For non-technical marketers who struggle to find return on investment in social media our product is a web-based analytics software that translates engagement metrics into actionable revenue metrics.
  • #15: Next, talk about Resource Efficiency > Flow Efficiency
  • #16: Spectral analysis
  • #17: Spectral analysis
  • #18: PMs focus on enabling flow
  • #19: Spectral analysis
  • #22: Market in the gap? Product Market Fit
  • #23: Big planning upfront
  • #24: Big planning upfront
  • #25: Big planning upfront
  • #26: Big planning upfront
  • #27: Big planning upfront
  • #28: Big planning upfront