Agrius IT Company Profile 20 slides and
- 1. Hardware and Software Specialist Third Party Maintenance
- 2. 01 Table of Introduction Services Agrius IT vs OEM Cycle Service Level Agreement Implementation Process Contents 02 03 04 05 06 Call Flow Process Agrius IT vs Market IMAC Software Contact Us 07 08 09 10
- 3. WHO WE ARE? At Agrius IT, we are dedicated to providing exceptional third-party maintenance services for IT infrastructure. Our expertise spans a wide range of IT assets, including servers, storage systems, networking devices, and tape libraries. These critical components are expertly managed and maintained by our national and international associate offices. Our commitment to excellence is reflected in the 24/7, year-round support provided by our highly skilled professionals. We go above and beyond to deliver world-class products and services, making Agrius IT the premier Third-Party Maintenance service provider globally.
- 4. Borcelle Company To be the single point of contact for all our customers' IT infrastructure needs, while excelling in delivering exceptional value and consistently going the extra mile for our valued customers. Vision To be marked and credited as a valuable partner in the prosperity of our stakeholders, together with being the leader among Third-Party Maintenance companies by offering IT infrastructure maintenance for the brands we support. Mission Our idealistic approach is driven by our extremely qualified staff, who thrive in a culture that fosters learning, innovation, and growth. Values
- 5. GLOBAL PRESENCE Agrius IT has established a robust global presence through meticulous market research and strategic initiatives. With a focus on delivering innovative solutions in software development, system integration, database services, and more, Agrius IT has expanded its footprint across diverse regions including North America, Europe, Asia-Pacific, and the Middle East. This expansion is supported by a deep understanding of local market dynamics, enabling Agrius IT to tailor its services to meet specific regional needs and preferences. United Arab Emirates KSA Bahrain Oman Kuwait Sri Lanka Bangladesh Scotland, UK Washington, USA Afghanistan Pakistan Malaysia Singapore Nepal Argentina London, UK Egypt Lebanon Algeria South Africa Morocco Kenya China Hong Kong Canada Germany Ukraine Brazil Mexico Sweden
- 7. SERVER MAINTENANCE Agrius IT provides cost-effective third-party server maintenance solutions, ensuring uninterrupted operation with guaranteed 24/7, 365-day uptime. Whether managing X86, Unix, Linux, or high-end computing systems, our Level 3 experts ensure continuous functionality. We offer a full range of services, including fully configured servers and spare parts, supported by our proficiency in refurbishing manufacturer-specific equipment. Our dedicated representatives work closely with customers to configure systems to their precise specifications, delivering tailored solutions within 72 hours, directly to their doorstep.
- 8. HP Server Dell Server IBM Server Sun/Oracle Server Fujitsu Server Cisco Server Lenovo Server Huawei Server ProLiant Blade Servers PowerEdge Tower Server P-Series x86-Servers Primergy Blade Server X Series RH intel based servers ProLiant DL Series PowerEdge Rack Server Blade Center M-Series SPARC Series Rack Server ML S Series AS 400 T-Series Storage Server Integrity Server RS 6000 E Series HP 9000 B Series
- 9. MULTI-VENDOR STORAGE MAINTENANCE Agrius IT built its NAS storage and SAN storage solutions to meet the increasing storage needs of its customers. Whether fully configured storage or spare parts, Agrius IT provides high-quality refurbished storage. We are recognized as a key player in the independent support/maintenance of storage and ranked in the top 10 third-party maintenance service providers. Ensuring 24/7/365 uptime for your storage and data access is our top priority.
- 10. HP Storage Dell Storage IBM Storage Sun/Oracle Storage Fujitsu Storage NetApp Storage Hitachi Storage Huawei Storage MSA VNX DS Series Storagetek Eternus FAS TagmaStore OceanStore intel based upto v4 P2000 VMAX V Series ZFS PrimeQuest V Series Thunder XP Clarion XIV 7000 Lightning 3Par Celerra Storewize 2500 PowerVault Exadata EqualLogic DataDomain
- 11. NETWORKING DEVICE MAINTENANCE At Agrius IT, we understand network coverage is essential for remote and physical connectivity. We specialize in extending the lifespan of networking devices such as routers, access points, switches, and core switches. Our cost-effective solutions are typically priced around 50% lower than OEM alternatives. We prioritize reusing network equipment, and maintaining an extensive inventory of pre-owned and refurbished devices. Whether you need fully configured routers and switches or spare parts for networking equipment, Agrius IT delivers high- quality refurbished options to meet your needs. OUR BRANDS
- 12. HP Switch Brocade Switch Cisco Switch Juniper Switch Fortinet Switch SonicWall Extreme Switch Procurve ICX UCS E-Series E-Series NSA Series x Series RUKUS MD QFX Series E Class 200 Series CATALYST SRX Series TZ Series ERS Series ASR ACX Series VSP Series CRS NEXUS
- 13. TAPE LIBRARY MAINTENANCE Maintenance of Tape Libraries can be very costly if sourced directly from the OEM. Agrius IT offers a comprehensive Break/Fix service with customized SLAs tailored to our customers' exact requirements. We maintain a stock of high-quality refurbished tape libraries ready for immediate shipment. Our manufacturer-specific representatives assist customers in configuring systems according to their needs, ensuring timely delivery to the customer's doorstep within 72 hours.
- 14. HP Tape Library Dell Tape Library IBM Tape Library FUJITSU Tape Library QUANTUM Tape Library MSL PowerVault TL TS Series Eternus LT Scalar I Series StorEver ML Series
- 15. Agrius IT Life Span (15-20 years) AGRIUS IT VS OEM CYCLE OEM Technology Cycle Stable Equipment ⚬Stable Software ⚬Stable Hardware Unstable Equipment ⚬New Untrusted Software ⚬New Untrusted Hardware ⚬Time lost due and date Migration and adaptation Key Metrics ⚬Extended hardware useful life ⚬Stable Equipment ⚬Avoid Unnecessary administrative hassle ⚬Avoid Time Waste ⚬Eco friendly
- 16. SERVICE LEVEL AGREEMENT ⚬Customized SLA ⚬Yearly Cost Reduction ⚬Cost Effective Solution ⚬On-site Support ⚬Technical Training Workshops ⚬Dedicated Buffer stock ⚬Repair Time Commitment ⚬24/7 Help Desk Support SLA BRONZE SILVER GOLD PLATINUM Coverage 9/5 24/7/365 24/7/365 24/7/365 Action Plan NBD 3 hrs 1 hrs 30 minutes On Site Intervention 2BD 8 hrs 4 hrs 2 hrs
- 17. Implementation Process ⚬Collecting logs ⚬Verifying serial number ⚬Checking data center ⚬Environment verifying config ⚬MTBF analysis Purchase Order ⚬Dispatch to the local warehouse ⚬Allocating to the contract ⚬Assigning the bin ⚬Defining minimum stock Buffer Definition Site Audit ⚬Sizing the Spare Parts ⚬Purchasing ⚬Dummy ticket test ⚬Onsite intervention test Buffer Stock Kick Off SLA
- 18. Customer Interaction Email Online Telephone 24/7 Help Desk Serial Number Contract Number Problem Description Assigned a ticket number for the CRM Assigning an engineer Logs Collection Analysis ⚬Analysis of the problem ⚬Checked SLA ⚬Faulty Part Number ⚬Downtime Required or Not ⚬Level of Engineer to Work (L1 – L3) ⚬Part Availability ⚬Engineer Availability Dispatch Team Onsite Engineer Ticket Closing Request Customer Feedback CALL FLOW PROCESS
- 19. Offers 24/7 Help Desk Access Trouble shooting Action Plan Spare Part On-Site Invention Reporting SLA Commitment Remote Support Remote Support + Spares Full On-Site Support Time and Material SERVICE OFFERS
- 20. Dimensions AgriusIT Market Yearly Cost Reduction Multi Brand Support with SPOC Remote Support & Monitory Regular Preventive Maintenance Dedicated Buffer Stock On-Site Support EOL/EOSL Customized SLA AGRIUS IT VS MARKET
- 21. IMAC Services INSTALL MOVE ADD CHANGE ⚬Unpacking and connecting your new system and any attached peripheral devices. ⚬Our engineers ensure the performance of industry-standard installation tests to verify that the hardware and software are functional with connectivity. ⚬Disconnecting and dismantling your current system, including any attached peripheral devices. ⚬Packing your equipment to move from the current location to your new location. ⚬Unpacking and reconnecting the same system unit and connected peripheral devices at the new location. ⚬Verifying that the hardware and software are functional with network connectivity. ⚬Installing and testing additional hardware devices and device drivers on a currently installed system unit. ⚬Installing and testing software on a currently installed system unit. ⚬Performing modifications to existing operating system software or customizing an application, with testing to ensure hardware and software are operating as intended. ⚬System modifications, such as hardware upgrades or downgrades, with testing to ensure hardware and software are functional with network connectivity and operating as intended.
- 22. Agrius IT uses state-of-the-art technology to physically destroy data containers. These data containers can include mobile phones, USB drives, tape drives, hard disks, or computer disks. Agrius IT ensures that our services are designed to alleviate risks and maintain the confidentiality of our customers' data. It is of utmost importance to us that we find, provide, and implement solutions that ensure data protection for your business. Soft Destruction Physical Destruction Data Disposal Agrius IT provides an opportunity to overwrite data on hard drives, SSDs, mobiles, or data containers in such a way that old data cannot be retrieved. Our erasure methodology ensures that any type of data, including LUNs from any virtual or physical equipment, is erased to sanitize all your IT assets with software- based data erasure.
- 23. Contributing to the environment and assisting our customers in getting rid of their old equipment is one of our key responsibilities. Dumping IT equipment into deserts or the sea is irresponsible. Agrius IT provides secure IT equipment recycling services. Recycling Agrius IT analyzes the usability and capacity of IT equipment and accordingly offers value for purchasing the equipment, especially if Agrius intends to reuse the items to serve its customers. Buy Back With a vast global partner network and its own IT recycling plant, Agrius IT assists customers by physically destructing items and ensuring they are placed in government-designated areas. Destruction
- 24. WHY CHOOSE US? Cost Saving • Don't pay for free software • Don't pay for 100% attachments • Don't pay for software that isn't coming • Achieve 50-60% savings Methodology & Fixing • Leverage density • Enjoy month-to-month and 1-year contracts • Ability to terminate The Support Experience • Accelerate the meantime to repair • Customized support model • Technology vs. product expertise Asset Sweating • Extend the useful life of your equipment • Upgrade at your own pace, not the OEM's • OPEX savings & CAPEX avoidance 1 2 3 4
- 25. ORACLE SERVICES BACKUP SOLUTION SERVICES ARCHIVING SOLUTION • Database Local Support (SLA) for versions 10g, 11g, and 12c onward. • Oracle EBS (11i, R12) Local Support. • Database Upgradation and Migration Services. • Disaster Recovery and Replication Services (DR Services). • Oracle High Availability Services using Oracle RAC. • Heterogeneous Data Replication through GoldenGate. • Veritas NetBackup Installation. • Veritas Backup Exec Installation and Configuration Services. • Commvault Installation and Configuration Services. • Veritas Enterprise Vault Installation and Configuration Services. • Commvault Email Archiving Installation and Configuration Services. ENTERPRISE SOFTWARE MANAGED SERVICES
- 26. Enterprise Resource Planning For the past 10 years, Agrius IT has been assisting its customers in transforming and automating their business processes with V-ERP (VERP) and V-CRM (VCRM). With Agrius IT's global presence and understanding of globalization trends, V-ERP is designed to seamlessly integrate all aspects of business activities. V-ERP is recognized as one of the best and most flexible ERP solutions, catering to the needs of businesses ranging from SMEs to multinational corporations across various industries. It offers scalable and automated solutions for all kinds of industries.