Axios Systems 2017 UK assyst Regional User Groups
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The document outlines the agenda and highlights of the 2017 Axios Systems Regional User Group, showcasing various case studies and successes with the Assyst platform in different organizations. Key presentations include managing complexity with SIAM, customer success stories, new customer acquisitions, and digital transformation challenges. The document also emphasizes Axios's recognition in the market and provides details of existing customers and their satisfaction with the service.
Axios Systems 2017 UK assyst Regional User Groups
- 1. © Axios Systems PLC September 2016 Gamification © Axios Systems PLC assyst SIAM/MSI Best Practices Maximize Customer Satisfaction & ROI Collaboration Supplier Mgt ITAMMulti- Channel Support 2017 UK assyst Regional User Groups April 2017
- 2. © Axios Systems PLC September 2016 Axios Systems Regional User Group 2017 Agenda • 09:30 – 10:00 Coffee and Networking • 10:00 - 10:45 Welcome, Axios News and Customer Introductions • 10:45 - 11:15 SIAM: Managing Complexity from a single source • 11:15 - 11:30 Coffee and Networking • 11:30 - 12:00 William Grant & Sons: Getting into the spirit with assyst • 12:00 – 12:30 Personalising assyst • 12:30 - 13:00 Fife Council: Fife – The continuing journey towards self-service • 13:00 – 13:05 Quiz • 13:05 - 13:50 Lunch and Networking • 13:50 - 15:00 Digital Transformation: keeping pace with the challenges (Includes Break out session) • 15:00 - 15:15 Latest Product News • 15:15 – 15:20 Quiz Results prize giving • 15:20 Close April 2017
- 3. © Axios Systems PLC September 2016© Axios Systems PLC 2016 in Review April 2017
- 4. © Axios Systems PLC September 2016 Acknowledged innovative force in the market 1st vendor in the world to achieve all 16 processes Champions in Enterprise Software Vendor Landscape 1st in 4 Categories Enterprise SaaS ITSM Vendors 15 consecutive years on the ITSSM Magic Quadrant April 2017
- 5. © Axios Systems PLC September 2016 Analyst Reviews April 2017 Axios is once again positioned as a Champion in the 2017 Info-Tech Service Desk Vendor Landscape “Axios assyst is a comprehensive ITSM platform that supports all ITIL processes and combines ITSM best practices with modern collaboration features and a strong self-service portal to empower end users. The tool can easily be adopted by other departments to support enterprise service management. Axios assyst should be on the shortlist for any large multi-site organizations that are focused on process improvement and creating an enterprise services model.”
- 6. © Axios Systems PLC September 2016 Selection of New Wins / Upgrades & Projects April 2017
- 7. © Axios Systems PLC September 2016 New Customer Highlights April 2017 Creditsafe Creditsafe has 14 offices across Europe and the USA. The Creditsafe product portfolio contains a range of products designed to both help protect businesses against the threat of bad debt and help to grow businesses with the minimum of risk. Creditsafe now have 90,000 customers across the world and have purchased SaaS. assyst won over Cherwell, Heat, Jira Service Desk and ManageEngine.
- 8. © Axios Systems PLC September 2016 New Customer Highlights April 2017 Sobeys Headquartered in Stellarton, Nova Scotia, Sobeys is one of the largest food retailers globally, with over 2,000 supermarkets and subsidiaries operating throughout Canada. Sobeys purchased a SaaS deal to support over 100,000 end users. We won against Service Now and BMC. Our people, price and product were the main reasons we were selected. Creditsafe Creditsafe has 14 offices across Europe and the USA. The Creditsafe product portfolio contains a range of products designed to both help protect businesses against the threat of bad debt and help to grow businesses with the minimum of risk. Creditsafe now have 90,000 customers across the world and have purchased SaaS. assyst won over Cherwell, Heat, Jira Service Desk and ManageEngine.
- 9. © Axios Systems PLC September 2016 New Customer Highlights New York City Dept. of Education The New York City Department of Education (DOE) is the largest school district in the US, serving 1.1 million students in over 1,800 schools, and employs nearly 135,000 full-time staff. NYC DOE selected assyst over Heat, BMC, ServiceNow and Cherwell. Koninklijke Nedschroef Holding BV Headquartered in The Netherlands, Nedschroef is the leading automotive fasteners supplier in Europe. The group has 26 locations in 14 countries and employs about 2,000 people. Nedschroef purchased a SaaS deal and assyst was selected over TOPdesk, Marval and BMC. Massey University Massey University is based in Раlmеrstоn Nоrth, Nеw Zеаlаnd, with significant campuses in Аlbаny and Wellington. assyst SaaS will support an end user base of around 35,000 and was selected over Cherwell. This deal was made through our partner in NZ, Focus on Business. April 2017
- 10. © Axios Systems PLC September 2016 New Customer Highlights Turner Construction Company Turner is a North America-based, international construction services company. With 5,200 employees, Turner has 46 offices in the US, is active in 20 countries around the world, and averages 1,500 projects per year. Turner purchased a SaaS deal, choosing Axios over Microsoft Service Manager. The principal factors were excellent workflow, superior integration capabilities and very useful UI. George Weston Foods George Weston Foods Limited (GWF) is one of Australia and New Zealand's largest food manufacturers employing over 6,500 people across 58 sites. GWF is a wholly owned subsidiary of Associated British Foods plc (ABF). GWF purchased a SaaS deal and assyst was selected over Infra (incumbent), ServiceNow, BMC and Cherwell. April 2017
- 11. © Axios Systems PLC September 2016© Axios Systems PLC Existing Customer Success Stories April 2017
- 12. © Axios Systems PLC September 2016 Existing Customer Highlights ABF 2016 was a very busy year for the SSC (Shared Service Centre) which saw them take on support for multiple business units throughout the US and Mexico bringing the total number of currently supported global business units to 28. Management of multiple time zones and languages continue to be a focus for assyst as well as automation and process consolidation. April 2017 Scottish Government Scottish Government has recently purchased assystITAM following a successful PoC. ITAM was selected to improve License Management through the reconciliation of discovered software against license records, providing a compliance position. ITAM has now been deployed to 6000 devices within Scottish Government BA Expanding their use of assyst integration capabilities by implementing a 4th Event Bridge forming part of the integrations’ hub. That allows events to be interchanged between other OpCo’s within the IAG Group (e.g. Iberia). The bridge will also be used to further develop their SIAM platform by providing data exchange with BT’s Expedio. They are also on-boarding their Property Services and are transitioning to the Derived Priority Model.
- 13. © Axios Systems PLC September 2016 Innovapost About Innovapost: Innovapost is the Information Technology Shared Services provider for the Canada Post Group of Companies. They had multiple tools that were complex and difficult to manage, leading to duplicate information. Application and business knowledge localised in silos, which was not easily shared, did not scale well and led to inconsistent ITSM processes. Problem management was also limited. Highlights: • Migration to a single tool: Easy administration of assyst infrastructure from a central location • Increased operation support: 24/7 access for support users to log and manage events • Self-Service: Through the Service Catalogue, clients have the ability to log incidents, request services and obtain updates at their own leisure • Enhanced reporting: Help in understanding how the organisation is performing and what should be looked at for further improvements 86,000 End Users $8 Billion Revenue Replaced 7 ITSM Tools April 2017
- 14. © Axios Systems PLC September 2016 HMRC April 2017 The Authority's core role in Government is to administer the tax system efficiently and ensure that the right people and organisations pay the right amount of tax at the right time. The Authority: • Collects £500 billion of tax revenues each year, • Administers welfare benefits of £42 billion each year, • Employs around 75,000 staff, • Who provide services and support to around 60 million individual taxpayers and agents, and approximately five million businesses. The Authority's business model is undergoing significant change. The new business model is built around the customer being at the heart of everything the Authority does.
- 15. © Axios Systems PLC September 2016 HMRC
- 16. © Axios Systems PLC September 2016 • assyst used in Customs & International Trade Delivery Group since 2002 • Supporting 5% of HMRC user base • System with 150 Licences • Enterprise licence – Supporting 100% of HMRC user base • Circa 6000 IT & Business Users • Integration with Multiple 3rd Party Supplier systems • Managed desktop Provider • Managed print services • Numerous External Agencies HMRC
- 17. © Axios Systems PLC September 2016 Case studies April 2017
- 18. © Axios Systems PLC September 2016© Axios Systems PLC Continued Support & Education April 2017
- 19. © Axios Systems PLC September 2016 Customer Enablement Series http://www.axiossystems.com/customer-enablement-series • Our customer enablement series, designed to help you get the most out of assyst and maximise your ROI. • Each upcoming topic in the series features: • Customer webinar • Training session • On-demand links to previous webinars and training sessions are also available. April 2017
- 20. © Axios Systems PLC September 2016 Axios Systems Professionals LinkedIn Group https://www.linkedin.com/groups/5113285 April 2017
- 21. © Axios Systems PLC September 2016 Now it’s your turn 1. An introduction to you, your role and your organisation. 2. What have you been doing over the past 12 months? 3. What will be your greatest ITSM challenge over the next 12 months? April 2017
- 22. © Axios Systems PLC September 2016 Axios Systems Regional User Group 2017 Agenda • 09:30 – 10:00 Coffee and Networking • 10:00 - 10:45 Welcome, Axios News and Customer Introductions • 10:45 - 11:15 SIAM: Managing Complexity from a single source • 11:15 - 11:30 Coffee and Networking • 11:30 - 12:00 William Grant & Sons: Getting into the spirit with assyst • 12:00 – 12:30 Personalising assyst • 12:30 - 13:00 Fife Council: Fife – The continuing journey towards self-service • 13:00 – 13:05 Quiz questions • 13:05 - 13:40 Lunch and Networking • 13:40 - 15:00 Digital Transformation: keeping pace with the challenges (Includes Break out session) • 15:00 - 15:15 Latest Product News • 15:15 – 15:20 Quiz Results prize giving • 15:20 Close April 2017