Bmc on demand overview november 2010 column v4
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The document provides an overview of BMC's SaaS offerings, emphasizing their advantages such as flexible payment options, lower total cost of ownership, and ease of use for IT service management. Key features include robust integrations, pre-packaged best practice content, and support for both on-premise and cloud environments, aimed at enhancing operational efficiency. Additionally, it outlines the onboarding and optimization steps for customers to implement these services effectively.
![BMC Remedy OnDemandPreconfigured suite speeds best practice adoption and maturityFull ITSM suite ready to useStart anywhere [e.g. asset or service desk]](https://image.slidesharecdn.com/bmcondemandoverviewnovember2010columnv4-110106170406-phpapp01/85/Bmc-on-demand-overview-november-2010-column-v4-11-320.jpg)
Bmc on demand overview november 2010 column v4
- 1. BMC OnDemand OverviewNovember 2010
- 2. SaaS Continues Mainstream Adoption
- 3. Customer Views on SaaS
- 4. On Demand ITSM Business Based RequirementsEase Budget ConstraintsCapEx vs. OpExFlexible payment options Lower TCOEase Resource ConstraintsAdministration resourcesSystems managementFast Time to ValueFaster implementations, with less complexityPredictable Upgrade PathsSeamless upgrades, including customizationsEasy migration paths, supporting growth in maturityFlexible Delivery OptionsEasy transition between SaaS and On-PremiseSupport integrations with On-Premise solutions Reduced RiskCustomers not locked into one delivery model
- 5. Business Service Management in the CloudBSM OnDemandRemedy
- 6. Analytics
- 7. DiscoveryOperational support for hybrid BSM deployments on-premise and on-demandRobust integrations Native linkage with applications managing the physical infrastructureService orientationDecision support for operations based on impact to business services
- 8. Two ITSM OnDemand Offerings
- 10. BMC Remedy OnDemandMarket share leader in Service SupportBest practices & methodologiesVision and technology leadershipAccording to Gartner and ForresterBroadest range of deployment optionsWith investment protectionCore component of BSM solutionProcess maturity and integrations enabledBMC Remedy Solution Optimized for SaaS24 x 7 availability and supportSubscription pricingAccess to all Service Support apps and reportsFree maintenance and upgradesService Level AgreementReporting for web capabilitiesAdditional prepackaged servicesInvestment protection for customersOOTB email, event and discovery integrations
- 11. BMC Remedy OnDemandPreconfigured suite speeds best practice adoption and maturityFull ITSM suite ready to useStart anywhere [e.g. asset or service desk]
- 12. Use more functions over timePre-configured withbest practice data Standardizes approachCategorizationSupport groupsEnriches starting pointCommon business servicesRequestable item definitionsTemplates
- 13. BMC Remedy OnDemandService Comes Pre-loaded with Best Practice Content Pre-packaged content speeds time to implementation and helps align to business servicesOver 20Business ServicesOver 80 Process TemplatesOver 110Request-able Offerings
- 14. Embedded ITIL through SMPMITIL Aligned ITSM ProcessesPre-configured, standardized service reflects BMC’sYears of experience in IT service management.Scaling and performance for large, global enterprisesBuilt-in ITIL best practicesProven data model for Atrium CMDB
- 15. BSM Solutions Work Across Hybrid DeploymentsBMC Remedy OnDemand increases operational flexibilityOn Premise Managed Service orOutsourced Hybrid DeploymentsBSM workflows span on-premise and off-premise solutionsService OrientationDecision support providesimpact to business servicesRobust IntegrationsNative linkage with applicationsmanaging physical infrastructureRemedy OnDemand completes the range of deployment options
- 16. BMC SaaS AdvantageFlexible Dynamic LicensingInvestment protectionOnDemand Activation ServiceFoundation and ITSM discipline modelsPreconfigured Service CatalogProvides services out of the boxCustomer-approved Production PromotionVendor-provided development/QA/production environmentsUnified BSM ArchitectureShared Service Models across IT discipline, switch between SaaS and on-premise
- 17. 2009 / 2010 Animated2010 Gartner Service Desk MQTwo disappear EMCiET SolutionsTwo new companiesVmwareHornbill
- 19. BMC OnDemand – How to Get StartedService InitiationService OnboardingService OptimizationService OptimizationService InitiationOnboarding StepsStep 1: ProvisioningStep 2: ActivationStep 3: OptimizationStep 2: ActivationFeature and Integration Configuration; TestingStep 3: OptimizationEnd User Enablement and Production MigrationStep 1: ProvisioningPreparation; Project Team Enablement; Onboard Design
- 20. BMC + salesforce.com Shifts the Burden
- 21. BMC ServiceDesk on Force.comEasy to use service desk improves response time, productivity Built on Force.com platformWorld class availability, scalability, and performance
- 23. Proactive collaboration through Chatter Simple UI, Navigation, and PersonalizationDisplay key items on dashboard
- 24. Create Quick Views for personalized queriesEnd User Self ServiceBroadcasts
- 25. Global Search
- 26. PersonalizeIncident ManagementSave time with templates
- 27. Inform with broadcastsInventory ManagementGain visibility into assets
- 28. Map relationshipsIncludes Alignability Process ModelMinimize training
- 29. Start out of the boxBMC ServiceDesk on Force.comUp and running in daysIncident ManagementSave time with templates
- 30. Inform with broadcastsInventory ManagementGain visibility into assets
- 31. Map relationshipsIncludes Alignability Process ModelMinimize training
- 32. Start out of the box