CA Unified Infrastructure Management Network Performance Management Capabilities

Pre-Con Education: CA Unified
Infrastructure Management Network
Performance Management Capabilities
Martin Kowalewski, Daniel Okine
DevOps: Agile Ops
CA Technologies
CA UIM Product Management
DO5X84E
@CA_IM
@okined
#CAWorld

2 © 2015 CA. ALL RIGHTS RESERVED.@CAWORLD #CAWORLD
© 2015 CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
The content provided in this CA World 2015 presentation is intended for informational purposes only and does not form any type of
warranty. The information provided by a CA partner and/or CA customer has not been reviewed for accuracy by CA.
For Informational Purposes Only
Terms of this Presentation

Abstract
Please join us for a detailed education session on the new application-aware
network performance management capabilities within CA Unified Infrastructure
Management. We will explore how CA Unified Infrastructure Management
continues to deliver on our vision of agile, unified monitoring that is easy to set
up, administer and use. This session will teach you how to install and configure
the newest network monitoring functionality, specifically focused around the
unification of traffic analysis (with CA Network Flow Analysis), network device
performance (with the SNMP collector probe), and application delivery
performance (with CA Application Delivery Analysis). These advanced capabilities
will help you proactively resolve network issues across your applications and
services before user experience suffers. We will also show how you can rapidly
add and configure new network devices for monitoring. Using the SNMP collector
probe self-certification, you’ll learn how to quickly produce the metrics you need
without waiting for vendors to add support for these. In short, this will be a dive
into the newest, most advanced network capabilities of CA Unified Infrastructure
Management and how they can enable your business to be successful in the
application economy.
Martin
Kowalewski
Daniel Okine
CA Technologies
CA UIM Product
Management

Agenda
MODULE 1 – DESCRIBE CA APPLICATION DELIVERY ANALYSIS (CA ADA)
MODULE 2 – CONFIGURE CA UIM/CA ADA INTEGRATION
MODULE 3 – DESCRIBE CA NETWORK FLOW ANALYSIS (CA NFA)
MODULE 4 – CONFIGURE CA UIM/CA NFA INTEGRATION
MODULE 5 – SELF-CERTIFICATION WITH SNMPCOLLECTOR
1
2
3
4
5

Module 1 –
Describe CA Application Delivery Analysis
(CA ADA)

Time Wasted
Why is it so slow?
It’s probably the
network!!
I’m not sure if the
problem is the
server, network
or application. I’m
going to escalate
it to all the teams.
It’s probably
the network!!
What problem?
All the devices are
up and running.
Not today!
Today is launch day.

Quickly Identify the Fault-Domain
 Network?
 Server?
 Application?
Data Center
Remote Site
WAN
Response Times Between the Server Switch and the Client
Response Times
Between the Server
Switch and Server
Combined Network and Server Response Times That Reflect the End User Experience

CA ADA Overview: Architecture
Network Type
Network Type
Network Type
Network Type
LA
NYC
SEA
CHI
HOU
40 Mbps
30 Mbps
20 Mbps
12 Mbps

TCP(80) SYN ACK
Use
r
Infrastructure Server
TCP(80) SYN
Web Transaction
CA ADA Monitor
Server Connection
Setup Time
Network Connection
Setup Time
TCP(80) ACK

TCP(80) SYN ACK
Use
r
TCP(80) SYN
Web Transaction
HTTP GET index.html (Data Request A)
Data Response A1
ACK Response A1
Data Response A2
ACK Response A2
CA ADA Monitor
TCP(80) ACK
Server Response Time
Network Round Trip Time
HTTP GET index.html (Data Request B)
Data Transfer Time

TCP(80) SYN ACK
Use
r
TCP(80) SYN
Web Transaction
HTTP GET index.html (Data Request A)
Data Response A1
ACK Response A1
Data Response A2
ACK Response A2
CA ADA Monitor
TCP(80) ACK
HTTP GET index.html (Data Request B)
Data Transfer Time
Data Response B1
Data Response B1
Data Response B1No
Response
No
Response
ACK Response B1
Retransmission Delay
ACK Response B2
Data Response B2

Response Time Insight
Amount of time it takes for the server to begin responding to a
request.
Data Transfer Time
Amount of time for the server to send, and the network to
deliver, the requested data
Retransmission Time
Time spent resending packets due to packet loss
Amount of time it takes for a packet to traverse the network in
both directionsAverage time for a TCP request to be fulfilled
Server Response
+
Data Xfer
+
Retrans. Delay
+
Network RTT
=
Total Transaction Time Gray line represents observed transactions over given time interval

Value of End-to-End Monitoring

What CA ADA Does With Data
 Baselines normal performance
 Automatically computes thresholds to define
degraded & excessive performance
 Classifies relative performance for all monitored
networks, servers, & applications
 Launches appropriate, automated investigations
when performance degrades

Classifying Relative Performance
 Requires accurate definition of “normal” performance
 Requires significant statistical sampling
 Requires understanding how performance relates
to application interaction by users
Degraded
Excessive
Available/Normal
Unavailable

Module 1 Summary
 You should now be able to:
– Understand how and where CA ADA fits
in the network
– Identify the key metrics that are calculated
by CA ADA
– Understand the value end to end
monitoring provides
 In the next module, you will:
– Configure CA ADA/CA UIM integration

Class Question
 Where should CA ADA collectors be installed in the network?
Branch NetworkA
In the CloudB
Data CenterC
All of the aboveD

Class Question
 What metric identifies the time that it takes for a server to
respond to a request for data?
Network Response TimeA
Server Connection TimeB
Server Response TimeC
Data TimeD

Module 2 –
Configure CA UIM/CA ADA Integration

What CA ADA Integration IS:
 Shows the evolution of the CA UIM unification strategy
 Shows application delivery metrics inside of USM
 Support for an operational workflow
– Drill to Server – View System metrics, App Probe metrics, and/or App
Delivery metrics from CA ADA
 Drill-out capability from each CA ADA chart in context
 Support for n CA ADA consoles on a single inventory probe

What CA ADA Integration IS NOT:
 Provides support for dashboards of Top-N CA ADA KPIs for
the entire enterprise
 Automatically syncs CA ADA incidents as alarms in CA UIM
(Behavior that exists with CAPC/NPC)
– SNMP trap integration is the current supported path to get CA ADA
incidents to show up as alarms inside of CA UIM.
 Provides support for Single Sign-On between CA UIM and CA
ADA
 Multi-tenant aware

USM
Bus
Discovery NMS/UDM
ADAConsole
MetricsAPI
CA ADA
Inventory
Probe
DataWS
InvWS
UI ctd
High-Level Technical Architecture
CA ADA-
based views
Drill-out

Requirements
 CA ADA 10.4 Install
– Master Console with Collection - Install of CA ADA Master Console on a
single vm or physical server, with a 2nd nic available for collection.
– Distributed Deployment - Multi-box with CA ADA console and CA ADA
collectors in the environment. All current collectors supported. (Single
Port, MTP, Gigastor, etc.)
 ADA_Inventory Probe
– Local or Remote Probe used to send CA ADA inventory to UDM
 CA UIM 8.35(CR) – GA 8.4

Deployment Steps
 Install and configure CA ADA 10.4
 Install and configure CA UIM 8.35 (CR)
 Download and deploy ADA_Inventory probe to either CA ADA
Master Console or other robot
 Configuration in Admin Console
– Add New ADA Console
– Enter name of console and hostname or IP address of CA ADA Master
Console

Deployment Steps (cont’d)
 Configure in Admin Console
– Add New ADA Console
– Enter name of console and hostname or IP address of CA ADA Master
Console
– Choose whether to include only servers with User Defined Apps
– Click Submit, then click Save
 Open USM
– Select server from inventory that is being monitored by CA ADA
– Click the Advanced tab to see the CA ADA “goodness”

Best Practices for Production
 It is recommended to only export servers for “user-defined”
apps.
 To further value, ensure server and app probes are deployed
to servers that are also being monitored by CA ADA.
 To simplify deployment use a single ADA_Inventory probe for
CA ADA deployments with multiple consoles.

Module 2 Exercise
 In the following lab exercise, you will:
– Validate data in CA ADA
– Install and configure ADA_Inventory Probe
– Execute Operational Workflow using
application delivery data inside of USM

Lab Environment
CA NFA
Standalone
CA ADA
Standalone
Florida - Infrastructure
Arizona - Infrastructure
Data Center Infrastructure
TIXCHANGE-WEB
Netflow
SNMP Polling
CA UIM
with
SNMPC
R R CA UIM Robot
Switch Router
WAN
Packet Data (SPAN)
R
R
TIXCHANGE-APP
TIXCHANGE-DB
R Michigan - Infrastructure
R

Module 2 Summary
– Understand CA UIM/CA ADA integration
architecture and deployment requirements
– Identify if CA ADA is successful collecting data
– Install and configure ADA_Inventory probe
– Execute USM workflow using CA ADA metric data
– Describe CA Network Flow Analysis

Module 3 –
Describe CA Network Flow Analysis (CA NFA)

NetFlow, IPFIX
CA Network Flow Analysis
100% visibility into network traffic and behavior
• Visibility into how the network is being used –
users, destinations, prioritization
• Single, data center-based collection point
• Accurate historical, real-time and projective
capacity account
• Cisco IVT certified for AVC (Application Visibility
and Control) enabled devices for rich accounting,
classification and reporting of applications

CA Network Flow Analysis – Benefits
Reduce WAN Costs
• Visibility into utilization levels in order to optimize network capacity
• Make sure bandwidth is not the root cause for performance issues before investing in costly
upgrades
Detect, isolate and resolve
network problems faster
• Reduces false positives and wasted efforts through patented anomaly detection that
dynamically adapts the network profile to ensure detection accuracy.
• Gain an enterprise-wide view of infrastructure availability and performance, and, when
needed, drill down to flow components for detailed analysis and guided workflows that
enable faster problem remediation.
Understand, predict and
meet changing network
capacity demands
• Reality-based capacity planning with access to 13 months of enterprise-wide historical data.
• Intelligent, fact-based decisions regarding capacity investments and resource optimization to
address and anticipate evolving technical and business requirements.
Align to business priorities
• Cisco NBAR2 support enables rich application accounting, classification and reporting to
enhance visibility into applications running on the network.
• With enhanced visibility - Intelligently prioritize, control, route, load-balance and optimize
application traffic to maximize user experience, optimize bandwidth and reduce costs.

IP-Flow Technology Support
 Flexible NetFlow
 Sflow
 Jflow
 Cflowd
 NetFlow v5
 NetFlow v9
 IPFIX
 NetStream

34
Application Awareness
Cisco Application Visibility and Control (AVC)
Pervasive App Visibility Business Policy-based Rules Comprehensive Reporting
• No additional hardware
• Rich data collection using
NetFlow v9/IPFIX
• Easy to integrate into many
reporting tools
• No need for complex IP and
port ACLs
• See inside HTTP flows to identify
specific Cloud applications
• Better use of costly bandwidth
• Per-branch and per-application level
reporting
VISIBILITY TO 1000+ APPS SMART CAPACITY PLANNINGNO PROBES
Private
Cloud
Branch DC/Headquarters
WAN
NetFlow v9
Enterprise Edge
AVC
AVC
CSR
Proliferation
of Devices
Users/
Machines
60% of IT Professionals Cite Performance as Key Challenge for Cloud
ISR
ASR
AVC
AVC

AVC Operation – Performance Collection and Exporting

Cisco AVC
 With Cisco AVC, customers can…
– Discover network traffic with application-level insight with deep
packet visibility into web traffic
– Analyze and report on application usage
– Classify and manage application sessions (including web browsing,
multimedia streaming, and peer-to-peer applications)
– Build reporting for capacity planning and compliance
– Enforce quality-of-service (QoS) policies and service guarantees
for latency-sensitive applications (such as voice over IP [VoIP]
and interactive gaming)
– Implement fair-use policies and manage network congestion
by optimizing application-level traffic

Deployment Architecture 2-Tier
Router
config
enables
NetFlow NetFlow Datagrams:
1 Minute
• Records Raw flows in Harvester Archive
• Creates 1 minute data files containing top
protocols/hosts/Conversations/ToS per interface
• New devices are Polled for SNMP information
• Pulls data from the Harvester as needed
• Web GUI for reporting and Administration
Long term storage of 15 minute bucket:
•Protocol data for the past 13 months
•Interface summary data for the past 13 months
•ToS summary data for the past 13 months
•Top protocols for the top ToS values for the past 13 months
•Host and conversation data for the past two months
•Top hosts and conversations for the top ToS values for the past 2 months

Deployment Architecture 3-Tier
Router
config
enables
NetFlow NetFlow Datagrams:
1 Minute
• Collects up to 9 Million flows per minute
• Records Raw flows in Harvester Archive
• Creates 1 minute data files containing top
protocols/hosts/Conversations/ToS per interface
• New devices are Polled for SNMP information
• Pulls data from the Harvester every 15 minutes
• Web GUI for reporting and Administration
• Manages interfaces stored on the DSA
Long term storage of 15 minute bucket:
•Protocol data for the past 13 months
•Interface summary data for the past 13 months
•ToS summary data for the past 13 months
•Top protocols for the top ToS values for the past 13 months
•Host and conversation data for the past two months
•Top hosts and conversations for the top ToS values for the past 2 months

Deployment Architecture – Multi-Platform Harvester

Stacked Protocol Trend
Applications
broken out by
NBAR2
Classification….

Network Congestion
We see a large amount of
Windows Media
saturating the interface

QoS Validation
This also corresponds
to a large amount of
“Real Time” queued
traffic
Which is comprised
of Windows Media

Root Cause: Non-Business Critical Traffic
Which is caused by
streaming games
from NBA.com

Deeper Network Flow Details When Needed
 Drill-down to raw data with flow forensics
Delay between
router and client
Server Response
Client Experience
• Report on all of the flow data that is collected in your environment & analyze every
protocol, host, and conversation on your network
• Browse raw flow data & drill down to jump to detailed information about any of the fields
in a data packet for any monitored interface

Patented Anomaly Detection
 Visibility into network use – users,
destinations, prioritization
 Single collection point
 Accurate historical, real-time and
projective capacity account
 Cisco IVT certified for AVC
(Application Visibility and Control)
enabled devices
Proactively detect security risks that impact performance

Module 3 Summary
– Understand the benefits of CA Network Flow
Analysis
– Understand the technologies supported by CA
Network Flow Analysis
– Understand the deployment architecture of CA
Network Flow Analysis
– Configure NFA/UIM Integration

Class Question
 What are the key benefits of CA Network Flow Analysis?
Reduce WAN CostsA
Detect, isolate and resolve network problems fasterB
Align to business prioritiesC
All of the AboveD

Class Question
 What Flow Technology is NOT supported by CA NFA?
IPFIXA
Cisco NetflowB
Cisco AVCC
TraceflowD

Class Question
 What is the recommend deployment architecture for new
installs?
Two-TierA
One-TierB
Three-TierC
Three-BeerD

Module 4 –
Configure CA UIM/CA NFA Integration

What CA NFA Integration IS:
 Unified view of SNMP and Netflow data inside of CA UIM
– Interface Details – SNMP Interface Rate, Errors, Discards with NFA
Stacked Protocol, Top Hosts and Conversions
– Advanced Tab – SNMP Interface Rate, CBQoS Volume, CBQoS Drops,
NFA Stacked ToS, Tops Hosts per ToS, Top Conversions per ToS
 Upgrade path for existing CA UIM Flow Probe users to
leverage the features of the current full CA NFA solution
 Single sign-on drill-out capability from each CA NFA chart in
context to CA NFA Console for additional diagnostic detail
 Multi-tenant aware

What CA NFA Integration IS NOT:
 Provides support for dashboards of Top-N NFA KPIs for the
entire enterprise
 Sync’s CA NFA events as alarms in CA UIM (similar to current
functionality of CAPC/NPC)
– SNMP trap integration is the current supported path to get CA NFA
events/analysis traps to show up as alarms inside of CA UIM

USM
Bus
Discovery NMS/UDM
NFAW
MetricsAPI
SNMP_collect
NFA
Inventory
Probe
DataWS
InvWS
UI ctd ctd
Technical Architecture
snmp_c-
based views
Nfa-based
views
**Drill-out
SNMP Profile
transfer agent
Pulls
from
UDM

Requirements
CA NFA Install
• Standalone - Single box with both harvester and console installed on a single vm or physical server
(Windows 2012 R2 Only)
• Distributed - Multi-box with harvester(s) and console installed on separate VMs or physical servers
• Windows 2012 R2 For Console
• Windows 2012 R2 or Redhat 6.7 for Harvester
NFA_Inventory Probe • Local or Remote Probe used to send NFA inventory to UDM for reconciliation with SNMPCollector
NQ_Services Probe • If Multi-tenancy is required
CA UIM 8.2+ with SNMP
Collector 2.1+
• Recommended CA UIM 8.4 with SNMPCollector 3.2

Deployment Steps
 Install and configure CA NFA 9.3.3
 Install and configure CA UIM 8.35 (CR)
 Download and deploy NFA_Inventory probe to either CA NFA
Console or any other robot
 Download and deploy SNMPCollector
 Download and deploy NQ_Services probe to same hub with
UGS (if multi-tenancy is required)

Deployment Steps (cont’d)
 Configure in Admin Console
– Click Add New NFA Console
– Enter name of console and hostname or IP address of NFA Console
– Click Submit
– Click Save
 Open USM
– Select router from inventory
– Click Interface Details
– Select interface to see the CA NFA “goodness”

 Ensure that SNMPCollector is monitoring the same network
devices sending flow data
 Leverage SNMPCollector for utilization alarms and use CA NFA
to understand what is driving the utilization
 NFA Export IP address (configured on the Router) and SNMPC
Polled IP should be the same. It is recommended to be the
loopback interface or management IP of the device.
 Collocate NFA_Inventory probe with the CA NFA Console

Module 4 Exercise
– Validate data in CA NFA
– Install and configure NFA_Inventory probe
– Install and configure SNMPCollector probe
– Execute Operational Workflow using CA
Network Flow Analysis data inside of USM

Lab Environment
CA NFA
Standalone
CA ADA
Standalone
Florida - Infrastructure
Arizona - Infrastructure
Data Center Infrastructure
TIXCHANGE-WEB
Netflow
SNMP Polling
CA UIM
with
SNMPC
R R CA UIM Robot
Switch Router
WAN
Packet Data (SPAN)
R
R
TIXCHANGE-APP
TIXCHANGE-DB
R Michigan - Infrastructure
R

Module 4 Summary
– Understand CA UIM/CA NFA integration architecture
and deployment requirements
– Identify if CA NFA is successful collecting data
– Install and configure NFA_Inventory probe
– Install and configure SNMPCollector probe
– Execute USM operational workflow using CA
NFA/SNMPC Data
– Leverage Self Certification with SNMPCollector

Module 5 –
Self-Certification With SNMPCollector

What SNMPC Self Certification IS:
 Create new vendor certification for new device support
– Associate SNMP OIDs with existing metric in an existing metric family
 Create new custom monitors
– Associate SNMP OIDs with existing metric in an existing metric family
 Create and modify custom vendor certifications
 Create Expressions for custom vendor certifications
 Modify existing expressions in custom vendor certifications

What SNMPC Self Certification IS NOT:
 Redefine an existing metric in an existing Metric Family
 Add new metric to and existing Metric Family
 Define and create a new Metric Family
 Automatically deploy a new custom vendor cert to multiple
SNMPCollector probe instances

High Level Architecture for Self Certification

Requirements
 CA UIM 8.2+ installed
 UMP 8.2+ installed
 At least one installed instance of SNMP Collector 2.1+
– SNMPCollector must be on a secondary hub
– SNMPCollector must be within the same domain as UMP

Deployment Steps
 Install and configure CA UIM 8.2 or later.
 Download and deploy SNMPCollector per documentation, if not
already deployed
 Download and deploy Self Cert portlet to the UMP hub
 Configure
– Create a Self Certification portlet page
– Add the Self Certification portlet to the created page

 Names attribute must always be assigned for all custom
vendor certification
 Description should be assigned
 Expressions must be validated using test
 Tabular OIDs must be added from a single table to maintain
integrity of indexing

Best Practices for Product (cont’d)
 Scalar OIDs can be picked from multiple MIBs
 New custom vendor certs should be saved to running SNMPC
instance

Module 5 Exercise
– Add a new MIB File into MIB repository
– Load MIB file into MIB Browser
– Use Search feature to find a specific OID
– Browse and select OIDs to monitor
– Manually enter OID to monitor
– Create a vendor cert for an existing MF
– Deploy and validate a vendor cert

Module 5 Summary
– Load and manage MIB files in MIB repository
– Create custom vendor certification
– Deploy and start using custom vendor cert

Q & A

Recommended Sessions
SESSION # TITLE DATE/TIME
DO5T26T
Tech Talk: Self-Certify New Devices with the CA Unified
Infrastructure Management SNMP Collector
11/18/2015 at 3:00 pm
DO5X127S
Vision and Roadmap: Application-Aware Network
Monitoring Solutions for UIM
11/18/2015 at 4:30 pm
DO5T25T
Tech Talk: Leverage the Combined Power of CA Unified
Infrastructure Management, CA Network Flow Analysis
and CA Application Delivery Analysis
11/19/2015 at 12:15 pm

Must See Demos
CA UIM and
CA APM
Integration
Area #5
ANPM
Area #5
CA UIM for
MSPs
Area #5
CA UIM for
Networking
Area #5

For More Information
To learn more, please visit:
http://cainc.to/Nv2VOe
CA World ’15

CA Unified Infrastructure Management Network Performance Management Capabilities

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