Cce introduction v4
- 2. Introductory Meeting with CCE Team 22nd June, 2020. Bidholi Campus
- 3. Program Specialization Duration Semester Fees MBA Oil & Gas Power Aviation Infrastructure 2 years / 4 semesters 36,250 Logistics & SCM International Biz 23,250 BBA Aviation 3 years / 6 semesters 25,000 CURRENT PROGRAMS ON OFFER 2 Types of Program on Offer UGC-DEB approved Degree •MBA – 6; BBA - 1 Skilled Programs – PGP, Certificate •10 months PGP – 6 programs •3 months Certificate – 1 program 1553 1157 1118 521 1803 1640 1986 868 0 500 1000 1500 2000 2500 2017 2018 2019 2020 New Enrol Degree Total Drop in NE in 2018 • Exam from Online became Offline in campus NE Status of 2020 • Degree – 1160 and Total – 2400 • Behind by 103 because of slow Apr & May • Online Program approval will help recover
- 4. CCE TEAM AND KEY ROLES & RESPONSIBILITIES Academic team has key responsibilities a. Academic Plan / Calendar b. Program Delivery – online / offline c. Academic support to students d. Content preparation / update e. Regulatory compliances f. Team Size 8 Academics Team Product team responsibilities a. Product Research b. Product development c. Partnership development – Industry, accreditation bodies etc. d. Team Size ; 1 Product Management Team Operations have four functions a. Student support / Engagement b LMS - Operations c. Exam assistance along with SRE d. Data Base Management e. Technology Implementation – LMS, HelpDesk, Student Portal f. Team Size : 9 + 2 (SRE) Academic Operations Team is divided into two source of enrolments a. B2C – Online leads conversion b. B2B - Corporate Nominations c. Technology Implementation – CRM, Website, Call Centre Software d. Team Size : 24 Sales / Marketing CCE 1. 2. 3. 4.
- 5. 5 UPDATE ON REGULATORY COMPLIANCES Program Project Report for all Programs - We have all the reports ready with us Self Learning Materials (SLM) to be available for all Programs - We have the SLMs ready for all the programs Evaluation should include formative and summative component - Formative assessment and summative assessment are carried out Requirement of faculty members & Director - For our 6-MBA and 1-BBA programs we require 13 faculty members and a Director. - We have 7 faculty members and the Director Requirement of 15,000 sq ft of infrastructure - 7,500 – dedicated for CCE + 7,500 – common area - No clear demarcation available for CCE Grievance handling mechanism to be established - Grievance handling mechanism is established and uploaded on website Centre for internal quality assurance (CIQA) needs to be established - CIQA has been established Appropriate Credit Structure of BBA & MBA - MBA need 64 to 72 credits. We have 72 credits - BBA need 96 to 100 credits. We have 96 credits Use of technology for e learning / support - We make complete technology suite available - LMS, Zoom, Student Portal & Help-Desk Learner Support Centre to be available in University or Govt College in the state - We have it in our Bidholi Campus Requirements as per of UGC-DEB ODL Regulations 2017 vs Our Preparedness Status Update on Renewal of Approval • We have applied for renewal in Dec 2019 • Application has been accepted by UGC • F2F interaction meeting invite is awaited • UGC making changes in ODL and Online course regulations. Details awaited and renewal process may be changed
- 6. 6 COUNSELLORS AT CCE UGC Requirement Our Compliance • 2 academic counsellors / faculty for each program • For same specialization in UG & PG you need 3 instead of 4 • We need to have 13 faculty members for 6 MBA 1 BBA Program (BBA is same specialization as MBA) 7 faculty members are available against 13 Additional dedicated Team Members - 8 Program Managers - 18 student admission counsellors Other dedicated Team Members - 3 Members from SRE https://www.ugc.ac.in/pdfnews/1941032_Clarification-ODL.pdf
- 7. 7 UGC Requirement Our Compliance Mandatory for all HEIs to submit Annual Reports to its Statutory Authorities on the activities undertaken by Centre for Internal Quality Assurance during the financial year CIQA report 2018 – 19 submitted to DEB Discrepancies were observed in the report The corrected report is ready for submission CIQA to be established in all HEIs offering ODL Programs To be headed by a full-time Director (rank of Professor) Supported by adequate number of academic and other staff CIQA Committee of CCE comprises of: Dr Raju Ganesh Sunder Dr Anil Kumar Dr T Bangar Raju Dr Rajesh Gupta Dr Deepankar Chakraborty (Now left UPES) CIQA COMMITTEE UPDATE
- 8. 8 Requirement Compliance HEIs offering ODL Programs shall take adequate measures for training and capacity building of its teaching and administrative staff and counselors at regular intervals No formal policy instituted or specific budget allocated All faculty members of CCE AU have already completed virtual teacher course from COURSERA The trainings planned for the faculty during 2020 – 2021 are in the domain of • Instructional design of online programmes • Content development for distance education • Use of animation technology for making effective presentations • All Administrative staff are hired with a specific skill set to accomplish the desired goal. • All are trained on Basic Computer and Technology platform induction • All are familiar with MS Office & are cross-trained on all activities of CCE. Being a part of Online business all are fully trained on Portals like: a. Helpdesk Support System. b. Black Board Learning Management System c. Mettl Examination Support System (Go General Concerns) d. Library Portal. Training Plan for Next Academic Year: a. Use of Technology in Student Engagement process. b. User Activity Analysis c. Soft Skill Training d. Training On Analytical tools. TRAINING & CAPACITY BUILDING OF TEACHING AND ADMINISTRATIVE FOR AY 2020-21
- 9. 9 UGC Requirement Our Compliance Areas where feedback is taken Feedback mechanism on - Design & development of program - Delivery and continuous evaluation - Learner performance A feedback committee headed by academic head CCE analyzes the feedback to identify area that needs improvement. Corrective measures are initiated as required. • Feedback is obtained from the students after every class online or face to face • The feedbacks obtained are recorded and kept in online format & Area the feedback is taken as : Quality of content, flow of the content Understanding on concepts with examples Quality of instructions Feedback System - Process of revision and redesign of curricula - Based on recent market dynamics, industrial developments, research and feedback from the stakeholders We take feedback from the following stakeholders • Student or Learners • Corporate who give us nominations • External SMEs who take few sessions (New initiative) • No employer is included as CCE doesn’t provide any placement support FEEDBACK MECHANISM FROM STUDENTS, EMPLOYERS & OTHER STAKE HOLDERS
- 10. 10 FEEDBACK REPOSITORY – 2020 ► Feedback after every class ►Email survey every 3 months ► Survey on call – regularly done
- 11. 11 SNAPSHOT OF POLICIES AT CCE UGC Requirement HEIs needs to have well defined goals which are realistic and measurable. Must have well-defined policies that are in sync with its strategic plan HEIs needs to have clearly stated guidelines in the implementation of its policies and plans. Development of SLM Dispatch of Study Material Receipt of request for printed SLM from students by Program Manager Request forwarded to Academic Head (CCE) Request forwarded to Academic Head (CCE) & Quotations sought from the vendors for printing Receipt >Verification > Dispatch
- 12. 12 Use of Electronic Media / Digital Components used in Programs • 100% of our programs have use of Electronic or Digital Media • All electronic / digital media are used dedicatedly for CCE program Dedicated Black-Board Platform for CCE - Self Reading – e-SLMs, Pre-recorded videos - Assignments - e-Library & discussion forum SNAPSHOT OF POLICIES AT CCE …. CONTD Dedicated 24x7 Help-Desk Platform for CCE Ticket can be created on multiple segments Like: o Operational o Academic o Technical 1st query resolution within 12 hours Dedicated Student Portal for CCE - Registration Record - Academic Progression - Payment Details https://learn.upes.ac.in/ helpdesk.delhi.upes.ac.in https://sappro.delhi.upes.ac.in:8443/sap/bc/webdynpro/sap/zup es_student_portalcce#
- 13. 13 Methods of Formative Assessment Assignment: . 2 assignments for all subjects. . Contribute 30% weightage Discussion Forum: . Available under LMS Quiz During Online Classes: . Weekend Class Grievance Redressal 24*7 Helpdesk for CCE Students. SLA Tracking Matrix Chat Support Accessible on multiple Devices Track status of your query Transparent System Agreed Resolution SNAPSHOT OF POLICIES AT CCE …. CONTD
- 14. 14 Grievance Redressal Mechanism at CCE Requirement Compliance • Grievance Redressal procedure needs to be established and made available to students The grievance Redressal mechanism of CCE gives students opportunity to interact by Personal contact Helpdesk Support Telephonic consultation Chat support Email What’s App • Grievances to be resolved within reasonable time If the grievance is not resolved within 7 days by program managers escalated to Ops Head and15 days to Head CCE If required, the ticket is escalated to the level of Grievance Redressal committee All program managers are trained to handle multiple grievances and in timely manner with clear SLAs shared Issue Raised By Student Captured in Helpdesk Issue Automatically Assigned to program managers Issues Closed within SLA Not Closed in SLA Move to Escalation Helpdesk Tickets Handled 2020 Tickets Handled Closure in SLA 13026 97% CSAT Score 91%
- 15. 15 PROCEDURE FOR APPOINTING EXTERNAL SMEs & ANNUAL REVIEW OF PROCESSES UGC Requirement Compliance • CIQA should appoint external subject experts validation and annual review of its in-house process Implemented in 2020 First Meeting held on 22nd Feb. External Attendees: 5 Mechanism/ Report of Third Party Auditing bodies for Quality Audit of Programs UGC Requirement Compliance • Third party audit needs to be conducted • Good practices need to be identified and implemented Request for third party audit was initiated many a times by CCE. However no third party audit has taken place so far.