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McGraw-Hill/Irwin   Copyright © 2009 by the McGraw-Hill Companies, Inc. All rights reserved.
Chapter 6
Market Strategy
ELEMENTS OF
                  BUSINESS STRATEGY
1       Determining the               (What markets do we
        product market                serve with what
        to serve                      products)

    2        Determine partner             (How do agreements
             relationship                  impact choices)
             commitments

            3     Determining the level          (What level of
                  of commitment to               investment in the
                  provide resources              product market are we
                                                 willing to make)
                 4        Determining the
                                                      (What are the detailed
                          objectives and plans
                                                      aims and action plans)
                          for each functional
                          area

                                                                               6-3
CRITICAL ELEMENTS IN A STRATEGIC PLAN


          Determining the              (What markets do we
  1
          product market               serve with what
          to serve                     products)

               Determining the level       (What level of
      2
               of commitment to            investment in the
               provide resources           product market are we
                                           willing to make)
                    Determining the              (What are the detailed
              3
                    objectives and plans         aims and action plans)
                    for each functional
                    area



                                                                          6-4
STRATEGY PROCESS MODEL 1
     EXTERNAL                  SELF (INTERNAL
     ANALYSIS                     ANALYSIS



Evaluate opportunities,       Evaluate strengths,
 threats and strategic       weaknesses, problems,
      questions              constraints, questions


        STRATEGY IDENTIFICATION
             AND SELECTION
                      Exhibit 6-2

                                                      6-5
STRATEGY PROCESS MODEL 2
Update
historical data
      Collect current
      situation data
              Data analysis
                        Develop objectives,
                        strategies, programs

                                  Develop financial
                                  documents
                                       Negotiate final plan
                                                Measure progress
                                                toward objectives

                                  Exhibit 6-2           Audit
                                                                    6-6
STRATEGY PROCESS MODEL 3
          1.   Define         2.
                               Develop                  3.   Define     4.   Define       Strategic
Track 1        mission         statement of                  vision          goals        planning
                               operating                                                  foundation
                               principles and
                               values
                Environmental scanning                   Strategy development
          5.   Define planning    6. Define total 7. Define              8. Select               Business
Track 2        assumptions &           market &         leadership           segments            strategy
               implications:           most             requirements,        and define
               Develop consensus re: attractive         assess long-term     corporate &
               environment             segments         strengths &          segment
               (customer/market,                        weaknesses in        strategy
               competition,                             attractive segments
               suppliers, etc.)
               Gap analysis         Strategy integration and capability development

          9.   Define capability       10.   Formulate 11. Appraise, test 12. Modify          Strategy
Track 3        gaps by assessing             strategies       & reconcile     goals if        integration
               strengths/                    that yield      strategy with    required, set   capability
               weaknesses against            competitive     functional       functional      development
               current capabilities &        advantage       plans/           and
               specific competitors in
                                                             needs            business
               selected segments
                                                    Exhibit 6-2               objectives
                                                                                                            6-7
WANTS-GETS GRID
HIGH PERFORMANCE

Assistance                                     Consistent product
in cost control                                quality and
                                               appearance
      OVERACHIEVEMENT               Reliable
                                    delivery
                                     Sales
                                     support

                                               UNDERACHIEVEMENT
                  Fast order
                  cycle
                                               Access to top
Lead                                           management
generation
                                                   HIGH IMPORTANCE
                               Exhibit 6-5
                                                                    6-8
CONCEPTUAL MAP
         Project manager’s
            competency
                    Hi
                            NOVUS


                                    MAVUUS
         T3
                                             Reputation
                                                for
Bad                                     Good Excellence

                                    CLARKE


                    Lo

              Exhibit 6-6
                                                          6-9
VALUE CHAIN ANALYSIS

                                                               Share of user $
    Manufacturers   Specialty         Dealers     Users       2000       2005
1                   Wholesalers
    100             120               150         300         40%        50%



    Manufacturers   Distributors                  Users       60%        50%
2                                                             100%      100%
    101             130                           200


                                       Total spending by users $10mm   $15mm

                                   Exhibit 6-7
                                                                                 6-10
FIVE FORCES OF COMPETITION
                Threat of
               substitutes



Bargaining      Struggles      Bargaining
 power of       between         power of
 suppliers   industry rivals   customers



               Threat of
               potential
               entrants
               Exhibit 6-8
                                            6-11
BARRIERS TO ENTERING A
             MARKET

•   PRODUCT DIFFERENTIATION
•   ECONOMIES OF SCALE
•   CAPITAL REQUIREMENTS
•   ACCESS TO DISTRIBUTION CHANNELS
•   COST DISADVANTAGES UNRELATED TO
    SIZE
•   GOVERNMENT POLICY
                Exhibit 6-9
                                      6-12
ACTIONS TO MEET COMPETITIVE
        CHALLENGES

 •   CHOOSE ITS COMPETITIVE
     BATTLEGROUND JUDICIOUSLY


 •   CHANGE THE COMPETITIVE
     STRUCTURE OF THE INDUSTRY


 •   ANTICIPATE AND EMPLOY CHANGE

                                    6-13
Vision for disruption
                                       Identifying and creating oppor-
                                      tunities for temporary advantage
                                        through understanding
                                          •Stakeholder satisfaction
                                          •Strategic soothsaying
                                      Directed at identifying new ways
                                         to serve existing customers
                                          better or new customers
                                               that no one else
                                                 serves now
             Capability                                                           Tactics
           for disruption                                                     for disruption
                                                 Market                    Seizing initiative to gain
     Sustaining the momentum by                 disruption                    advantage by
developing flexible capacities for:                                          •Shifting the rules
               • Speed                                                       •Signaling
               • Surprise                                                    •Simultaneous & sequential
                                                                               strategic thrusts
       that can be applied across
                                                                         with actions that shape, mold,
        many actions to build a
                                                                         or influence the direction on
          series of temporary
                                                                          nature of the competitors’
             advantageous
                                                                                    responses
                                              Exhibit 6-10
                                                                                                          6-14
KOMATSUV CATERPILLAR
   Arena 1               Arena 2                   Arena 3                  Arena 4
Cost & Quality     Timing & Know-how             Strongholds              Deep Pockets

      Disrupt Cat’s strategic strengths          Outmaneuver Cat’s strengths (“Encircle” Cat)

Boost   Lower    Timing         Know-how        Geographic        Channels        Komatsu
quality cost     Rolls out      Aggressive      Komatsu moves     Komatsu         builds
                 one            R&D and         out of Japanese   moves to        resources,
                                new product     stronghold to                     new plants
                 product                                          direct sales,
                                program                                           and user
                 at a time                      Asia, Europe,     dealers, then
                                                South America,                    alliances to
                                                                  regional
                                                and lastly                        Gain
                                                                  centers
                                                                                  strengths
                                                North America
                                                                                  initially


Erodes Cat’s     Picks off      Undermines       Erodes           Maneuvers        Erodes
premium price,   Cat’s full     Cat’s            Cat’s World      around           Cat’s deep
global volume,   line one       advantage        dominance        Cat’s strong     pockets
low costs        by one         on product       one place        dealer
                                innovation       at a time        network
                                     From the Field: 6-1
                                                                                              6-15
MARKET ORIENTATION ELEMENTS

BEING SYSTEMATIC IN:
1. Gathering of information on customers and
   competitors

2.   Analyzing information to develop market
     knowledge


3.   Using this knowledge to guide strategy


                                               6-16
PAYOFFS FROM A MARKET
           ORIENTATION

A MARKET ORIENTATION COMPANY IS:

1.   BETTER AT FITTING NEEDS OF
     CUSTOMERS

2.   MORE DIFFICULT FOR COMPETITORS TO
     ASSESS

3.   APT TO BE UNIQUE

                                         6-17
REQUISITES FOR THE LEARNING
        ORGANIZATION


                                                     Creating
Visionary        Target &         Information
             x                x                  x      &       x   Execution
leadership       trajectory         systems
                                                     striving




                                  Exhibit 6-13

                                                                                6-18

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Chap006 market strategy

  • 1. McGraw-Hill/Irwin Copyright © 2009 by the McGraw-Hill Companies, Inc. All rights reserved.
  • 3. ELEMENTS OF BUSINESS STRATEGY 1 Determining the (What markets do we product market serve with what to serve products) 2 Determine partner (How do agreements relationship impact choices) commitments 3 Determining the level (What level of of commitment to investment in the provide resources product market are we willing to make) 4 Determining the (What are the detailed objectives and plans aims and action plans) for each functional area 6-3
  • 4. CRITICAL ELEMENTS IN A STRATEGIC PLAN Determining the (What markets do we 1 product market serve with what to serve products) Determining the level (What level of 2 of commitment to investment in the provide resources product market are we willing to make) Determining the (What are the detailed 3 objectives and plans aims and action plans) for each functional area 6-4
  • 5. STRATEGY PROCESS MODEL 1 EXTERNAL SELF (INTERNAL ANALYSIS ANALYSIS Evaluate opportunities, Evaluate strengths, threats and strategic weaknesses, problems, questions constraints, questions STRATEGY IDENTIFICATION AND SELECTION Exhibit 6-2 6-5
  • 6. STRATEGY PROCESS MODEL 2 Update historical data Collect current situation data Data analysis Develop objectives, strategies, programs Develop financial documents Negotiate final plan Measure progress toward objectives Exhibit 6-2 Audit 6-6
  • 7. STRATEGY PROCESS MODEL 3 1. Define 2. Develop 3. Define 4. Define Strategic Track 1 mission statement of vision goals planning operating foundation principles and values Environmental scanning Strategy development 5. Define planning 6. Define total 7. Define 8. Select Business Track 2 assumptions & market & leadership segments strategy implications: most requirements, and define Develop consensus re: attractive assess long-term corporate & environment segments strengths & segment (customer/market, weaknesses in strategy competition, attractive segments suppliers, etc.) Gap analysis Strategy integration and capability development 9. Define capability 10. Formulate 11. Appraise, test 12. Modify Strategy Track 3 gaps by assessing strategies & reconcile goals if integration strengths/ that yield strategy with required, set capability weaknesses against competitive functional functional development current capabilities & advantage plans/ and specific competitors in needs business selected segments Exhibit 6-2 objectives 6-7
  • 8. WANTS-GETS GRID HIGH PERFORMANCE Assistance Consistent product in cost control quality and appearance OVERACHIEVEMENT Reliable delivery Sales support UNDERACHIEVEMENT Fast order cycle Access to top Lead management generation HIGH IMPORTANCE Exhibit 6-5 6-8
  • 9. CONCEPTUAL MAP Project manager’s competency Hi NOVUS MAVUUS T3 Reputation for Bad Good Excellence CLARKE Lo Exhibit 6-6 6-9
  • 10. VALUE CHAIN ANALYSIS Share of user $ Manufacturers Specialty Dealers Users 2000 2005 1 Wholesalers 100 120 150 300 40% 50% Manufacturers Distributors Users 60% 50% 2 100% 100% 101 130 200 Total spending by users $10mm $15mm Exhibit 6-7 6-10
  • 11. FIVE FORCES OF COMPETITION Threat of substitutes Bargaining Struggles Bargaining power of between power of suppliers industry rivals customers Threat of potential entrants Exhibit 6-8 6-11
  • 12. BARRIERS TO ENTERING A MARKET • PRODUCT DIFFERENTIATION • ECONOMIES OF SCALE • CAPITAL REQUIREMENTS • ACCESS TO DISTRIBUTION CHANNELS • COST DISADVANTAGES UNRELATED TO SIZE • GOVERNMENT POLICY Exhibit 6-9 6-12
  • 13. ACTIONS TO MEET COMPETITIVE CHALLENGES • CHOOSE ITS COMPETITIVE BATTLEGROUND JUDICIOUSLY • CHANGE THE COMPETITIVE STRUCTURE OF THE INDUSTRY • ANTICIPATE AND EMPLOY CHANGE 6-13
  • 14. Vision for disruption Identifying and creating oppor- tunities for temporary advantage through understanding •Stakeholder satisfaction •Strategic soothsaying Directed at identifying new ways to serve existing customers better or new customers that no one else serves now Capability Tactics for disruption for disruption Market Seizing initiative to gain Sustaining the momentum by disruption advantage by developing flexible capacities for: •Shifting the rules • Speed •Signaling • Surprise •Simultaneous & sequential strategic thrusts that can be applied across with actions that shape, mold, many actions to build a or influence the direction on series of temporary nature of the competitors’ advantageous responses Exhibit 6-10 6-14
  • 15. KOMATSUV CATERPILLAR Arena 1 Arena 2 Arena 3 Arena 4 Cost & Quality Timing & Know-how Strongholds Deep Pockets Disrupt Cat’s strategic strengths Outmaneuver Cat’s strengths (“Encircle” Cat) Boost Lower Timing Know-how Geographic Channels Komatsu quality cost Rolls out Aggressive Komatsu moves Komatsu builds one R&D and out of Japanese moves to resources, new product stronghold to new plants product direct sales, program and user at a time Asia, Europe, dealers, then South America, alliances to regional and lastly Gain centers strengths North America initially Erodes Cat’s Picks off Undermines Erodes Maneuvers Erodes premium price, Cat’s full Cat’s Cat’s World around Cat’s deep global volume, line one advantage dominance Cat’s strong pockets low costs by one on product one place dealer innovation at a time network From the Field: 6-1 6-15
  • 16. MARKET ORIENTATION ELEMENTS BEING SYSTEMATIC IN: 1. Gathering of information on customers and competitors 2. Analyzing information to develop market knowledge 3. Using this knowledge to guide strategy 6-16
  • 17. PAYOFFS FROM A MARKET ORIENTATION A MARKET ORIENTATION COMPANY IS: 1. BETTER AT FITTING NEEDS OF CUSTOMERS 2. MORE DIFFICULT FOR COMPETITORS TO ASSESS 3. APT TO BE UNIQUE 6-17
  • 18. REQUISITES FOR THE LEARNING ORGANIZATION Creating Visionary Target & Information x x x & x Execution leadership trajectory systems striving Exhibit 6-13 6-18