This document discusses chatbots and how to build them. It defines a chatbot as a computer program designed to simulate conversation with humans through text or audio. Chatbots can be rule-based or AI-based, and standalone or web-based. The document outlines different components of chatbots and methods for building them, including using APIs, scripting languages, machine learning, and traditional programming. It encourages attendees to practice using bot builders and contact the presenters with any questions.