This document provides information about competency-based training (CBT) including:
1. An introduction to CBT and its key principles such as focusing on measurable outcomes and competencies.
2. The roles of the CBT trainer including facilitating learning, diagnosing problems, and interacting closely with trainees.
3. The roles of CBT trainees such as taking responsibility for their own learning and being assessed based on job performance standards.
4. An overview of the Computer Systems Servicing NC II qualification including installing, configuring, and maintaining computer systems and networks.