Conversational UI: say HI To Dialogflow v2.0
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This document discusses building conversational agents using Dialogflow and related technologies. It provides examples of chatbots for informational queries, online services, IoT device control, and enterprise automation. It also summarizes the history and features of Dialogflow, including intents, entities, parameters, contexts, and fulfillment. Finally, it presents a sample dialog for booking a medical appointment and the corresponding implementation using Dialogflow, Cloud Functions for Firebase, and the Firebase Realtime Database.
Conversational UI: say HI To Dialogflow v2.0
- 2. Conversational UI: Say Hi To Dialogflow
- 3. Use Cases Informational – Chatbots for updating requests: • Weather information; • News updates…
- 4. Use Cases Application – Chatbots for online services: • Book tickets; • Order food; • Manage bank account…
- 5. Use Cases Internet of Things (IoT) – Chatbots for controlling devices: • Smart house; • Cars; • Wearables…
- 6. Use Cases Enterprise – Chatbots for automation work activities: • Provide reports; • Check metrics…
- 7. Google Assistant History: 2011 - Google was enhancing its product Google Voice Search for the next version of Android. 2012 - Google Now was unveiled as part of the premier demonstration of Android 4.1 Jelly Bean. 2016 - Assistant debuted as part of Google's messaging app Allo, and voice-activated speaker Google Home. 2017 - Assistant began to be deployed on other Android devices;
- 10. Google Assistant
- 11. History: 2011 - Speaktoit launched Assistant - an intelligent personal assistant application for mobile devices. 2014 - Speaktoit released API.AI - the voice-enabling engine for their Assistant application. 2016 - Google bought Speaktoit, and include API.AI into their infrastructure. 2017 - API.AI become Dialogflow.
- 12. Features: -Build natural and rich conversational applications; -Use machine learning to understand what users are saying; -Integrations with numbers of platform (such as Google Assistant, Slack, Cortana, Alexa and Facebook Messenger); -Integrations with numbers of devices (wearables, phones, cars, speakers and other smart devices); -Multilanguage supporting.
- 15. Intents An intent represents a mapping between what a user says and what action should be taken by your software. Events Events is a feature that allows you to invoke intents by an event name instead of a user query. Entities Used for extracting parameter values from natural language inputs.
- 16. Actions and Parameters An action corresponds to the step your application will take when a specific intent has been triggered by a user’s input. Parameters are elements generally used to connect words in a user’s response, to entities. Contexts Contexts represent the current context of a user's request.
- 17. Responses Agent’s responses which will be provided by application when the intent is triggered. Fulfillment (Webhook) Fulfillment allows to pass information from a matched intent into a web service and get a result from it.
- 19. Cloud Functions for Firebase Cloud Functions for Firebase automatically runs backend code in response to events triggered by Firebase features and HTTPS requests. The code is stored in Google's cloud and runs in a managed environment. Firebase Realtime Database The Firebase Realtime Database is a cloud-hosted database. Data is stored as JSON and synchronized in realtime to every connected client.
- 26. From GUI to CUI Write your core experiences like a screenplay. And then keep it at a high level, where the boxes represent entire dialogue or user intents.
- 27. Booking an appointment screenplay User Talk to Booking Health Google Assistant Sure, here's Booking Health. Booking Health Hello and welcome to Booking Health. Would you like to book an appointment at your clinic? User Yes Booking Health Sure, let’s get started. First of all, please choose an appointment type. User Diabetic Booking Health There are several branches available in your practice. Please, pick your branch User Anchor Bankside Booking Health Here's a number of practitioners and time slots for you to pick from. Let's go and pick out of those available. User May 11th 2018, 1:20 pm Booking Health Awesome! Another great thing for you to do will be to add a reason for your visit User Yes Booking Health Ok, tell me please a few words about your visiting reasons. User I have a headache Booking Health So, you are going to book appointment in Anchor Bankside at May 11th 2018, 1:20 pm. Your practitioner will be Dr. Diana Kraning. And your reason is - headache. Should I book this appointment? User Book Booking Health Your appointment is now booked. If you need to book a new one, please, don't hesitate to do so. Have a great day!
- 28. Booking an appointment Dialogflow
- 29. Booking an appointment Dialogflow & Fulfillment
- 30. Source code and resources Project Actions on Google Dialogflow Cloud Functions for Firebase Firebase Realtime Database
- 31. Thanks for your attention Special thanks to Yekaterina Yevtushenko for her help with making dialogs more human. And Alexey Rozanov for his help with JS code review.