Customer Focused Performance Measurement PowerPoint Presentation Slides
1 like52 views
This document outlines a customer focused performance measurement program for employees. It includes sections on performance criteria, goal setting, employee responsibilities, collecting customer feedback, key performance indicators, performance assessment, ratings, and improvement plans. The overall aim is to align employee performance with customer satisfaction through goal setting, feedback collection, and structured reviews.
Customer Focused Performance Measurement PowerPoint Presentation Slides
- 1. Customer Focused Performance Measurement Your Company Name 1
- 2. Content 2 Project Background Our Team Performance Measurement Program Core Performance Criteria Types of Goals Goals Setting Process Employee Responsibility Customer Feedback Loyalty Program Performance Dashboard Customer Satisfaction KPI’s Performance Assessment Performance Rating Performance Improvement Plan This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 3. Project Background 3This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Client Information What’s your business? Who is your target audience? Project Objective Why you are stating this project & what would you like to achieve? Project Details Targets audience › Your text here › Your text here › Your text here Specific projects goals › (Specific & measurable goal 1) › (Specific & measurable goal 2) › (Specific & measurable goal 3) Current design problem › Your text here › Your text here › Your text here Project timing › Your text here › Your text here › Your text here Additional Information Do you have existing brand guidelines? › Your text here › Your text here › Your text here What’s tone/ feeling should we convey? › Your text here › Your text here › Your text here Any specific colours you like/ dislike? › Your text here › Your text here › Your text here
- 4. Our Team 4 Default Name Marketing Communication Mgr. Name Business Development Mgr. Default Name Marketing Communication Mgr. Default Name Marketing Communication Mgr. Default Name Responsibility 1 Default Name Responsibility 2 Default Name Employee Default Name Employee Default Name Marketing Director Default Name Employee Default Name Employee Default Name Employee Default Name Employee Default Name Employee Default Name Employee Default Name Employee Default Name Employee Default Name Employee This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 5. Performance Measurement Program 5This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Supervisor Creates Plan (Discuss Goal Plan For The Cycle ) Employee Acknowledges Plan (Commit To/Affirm Plan) Progress Notes (Check-in Conversations. How Are Things Going) Self Evaluation (Discussed In Review Meeting) Supervisor Evaluation (Discussed In Review Meeting) Employee Acknowledges Evaluation (Affirmation Of Feedback)
- 6. Core Performance Criteria 6 Priorities Understands work responsibilities and related tasks N/A 1 2 3 4 5 How effective & efficient you are in resolving customer grievances Rate yourself on the basis of your frequency of taking customer follow up Resolves issues in a productive, safe and effective way Is a responsible and acknowledges responsibility for own actions Add text here Add text here 1 = Excellent 2 = Good 3 = Satisfactory 4 = Poor 5 = Very Poor This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 7. Types of Goals 7 Goal (Objective) Action Steps Responsible Person Measured by Due Date Increasing lifetime value of customer Add text here John Smith (Manager) Completion by due date 12/8/2020 Add text here Add text here Add text here Add text here Add text here Add text here Add text here Add text here Add text here Add text here Add text here Add text here Add text here Add text here Add text here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 8. Goals Setting Process 8 Specify tasks & results Add text here Set targets or standards Add text here Determine the measures Add text here Outline time frames Add text here Prioritize goals Add text here Rate goal performance Add text here Coordinate efforts for goal achievement Add text here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 9. Employee Responsibility 9 Responsibility Assignment Matrix R – Responsible A – Accountable John Emily Andy Katie Tom Becky C – Consulted I - Informed Task Name: R C C A I Text Here R A C I I Text Here A R C I C Text Here C R I I Text Here R A C I C Text Here A R I Text Here C C R A This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 10. Customer Feedback 10 Excellent Good Fair Poor Supervisor’s management & assistance Crew’s punctuality How would you rate the quality of our product Staff’s professionalism & aptitude Completion of job without breakage/ damage Neatness & clearance of debris Was the job done accurately? How will you rate our overall quality of our packing & moving? How would you like to recommend us to others? Customer Name: (Write customer Name Here) Address: (Write Address Here) Destination: (Write Here) This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 11. Loyalty Program Performance Dashboard 11 10.2 55.352 0 20 40 60 Enrolled in Awards program Avglifetimesales($) Average Sale by loyalty member type Active Contacts No Yes 50 20 70 10 90 0 0 20 40 60 80 100 Avg (Last Sale) ($) AwardLevel Average Sale by Loyalty Segment Active Contacts Sapphire Non - Member Gold Emerald Diamand Blank 30 80 60 40 0 20 40 60 80 100 Channel Sales(TotalAverage) Sales by Channel Award Related Order Catalog Price of sale Web Phone 90 60 40 20 0 20 40 60 80 100 Customer Sales(Amount)($) Average Award Customer Active Award Transactions Peter smith Carlo wison Melody/ Atim Blank 90 20 20 0 20 40 60 80 100 Order item Promotion South(Extendedtexthere) All order by Promotion All order products Blank Summe What 10 30 50 70 90 0 20 40 60 80 100 Max (Lifetime sales) ($) FullName Sales by Channel Award Related Order Thomas axen (sample) Carlo wilson Eva corets (sample) Yuorne mckay (sample) Melody Alim This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 12. Customer Satisfaction KPI’s 12 2019 2020 0 8.0 Overall Satisfaction With Service 7.5 0 8.0 Satisfaction with value for Money 6.5 0 8.0 Overall satisfaction with Relationship 7.0 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 13. Performance Assessment 13 Prof Development Prof Growth Action Plan Logistics Timeline Discuss any required training, coursework, workshops, etc. List employee enrichment as a result of achieving set goals Detail the steps required to achieve the desired goal List all budget, equipment, & staffing requirements Provide predicted start date & projected date of completion Middle Range/ Crucial 0 - 3 Months Middle Range/ Significant 3 - 6 Months Long Range/ Useful 6 - 12 Months This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 14. Performance Rating 14 Poor Fair Satisfactory Good Excellent Job knowledge Understand duties, responsibilities and has the level of proficiency required to accomplish the work Comments Word Quality Accuracy, thoroughness, dependability of results Comments Attendance Reports to work as scheduled, follow established procedures of break and notify supervisor in advance of schedule change Comments Initiative Ability to be self-directed, efficient, creative, and resourceful. Assumes extra work on initiative and adapts quickly new responsibilities Comments Work attitude & cooperation Extent to which employee demonstrates a positive attitude, and promotes cooperation which supervisors and others Comments Dependability Employee can be counted on to carry out instructions and fulfil job responsibilities efficiently Comments Overall Rating This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 15. Performance Improvement Plan 15 Goals & Objectives during this evaluation period › (Goals & objective) › (Goals & objective) › (Goals & objective) › (Goals & objective) Achievements, Accomplishments, & Responsibilities (completed by employee) › (Achievements, accomplishments, & responsibilities ) › (Achievements, accomplishments, & responsibilities ) › (Achievements, accomplishments, & responsibilities ) Evaluation (completed by supervisor) › (Your text Here) › (Your text Here) › (Your text Here) Strengths & Areas for Development › (Your text Here) › (Your text Here) › (Your text Here) Suggested Career Progression Plan › (Your text Here) › (Your text Here) › (Your text Here) Goals & Objective for Text Evaluation Period › (Your text Here) › (Your text Here) › (Your text Here) This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 16. Customer Focused Performance Measurement Icons Slide 16
- 17. 17 Coffee Break It’s time for a coffee break, let’s have a cup of coffee. 10:00 to 10:15
- 19. 19 0 20 40 60 80 100 Jun May Apr Mar Feb Jan Financial Year 2020 SalesinPercentage(%) Bar Graph This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product01 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Product02 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”.
- 20. Clustered Column 20 This graph/chart is linked to excel, and changes automatically based on data. Just left click on it and select “Edit Data”. 0% 10% 20% 30% 40% 50% 60% Jan Feb Mar Apr May Jun SalesinPercentage(%) Financial Year 2020 • Product 1 0% 10% 20% 30% 40% 50% 60% Jan Feb Mar Apr May Jun SalesinPercentage(%) Financial Year 2020 • Product 2
- 22. About Us 22 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Target Audiences This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Values Client This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Preferred by Many
- 23. Our Team 23 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here
- 24. Comparison 24 70% 60% Male 2020 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Female 2020 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Population Comparison
- 25. 30 60 90 Days 25 30 DAYS › This slide is 100% editable. Adapt it to your needs and capture your audience's attention. › This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 60 DAYS 90 DAYS › This slide is 100% editable. Adapt it to your needs and capture your audience's attention. › This slide is 100% editable. Adapt it to your needs and capture your audience's attention. › This slide is 100% editable. Adapt it to your needs and capture your audience's attention. › This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 26. Puzzle 26 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here 01 02
- 27. Venn 27 Goal Idea Researh This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here
- 28. Post It Notes 28 This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here
- 29. Idea Generation 29 Idea 01 Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 02 Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. 03 Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 30. SWOT 30 OpportunitiesThreats WeaknessesStrengths S W OT This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention. This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 31. Target 31 Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention. Text Here This slide is 100% editable. Adapt it to your needs and capture your audience's attention.
- 32. 32 Thank You Address # street number, city, state Contact Number 0123456789 Email Address emailaddress123@gmail.com