Depending on our users final
- 1. Depending On Our UsersCollecting User Feedback to Assess and Improve Research ConsultationsACRL Virtual ConferenceMarch 31, 2011Carrie ForbesErin MeyerUniversity of Denver, Penrose Library
- 2. OverviewIntroductionResearch Center ModelEffective Assessment ProgramAssessment InstrumentInstructional AssessmentResultsImplementation Strategies
- 3. Poll Question 1Do you currently offer a reference or researchconsultation service?YesNo
- 4. Research Center ModelChanging Nature of ReferenceIncreased Complexity of QuestionsBased on Writing Center ModelVisible, Dedicated Space
- 5. Poll Question 2Where do you offer reference or researchconsultations?At the reference deskIn librarian officesOutside of the libraryIn a dedicated space in the libraryOther
- 6. Effective Assessment ProgramImmediate FeedbackContinuous and ComprehensiveBuy-inFeedback RevisionWell-designed InstrumentSupports Learning Outcomes
- 7. Assessment InstrumentDemographicsService AwarenessSatisfactionLearning Outcomes Questions:What was the most important thing that you learned in the consultation?What questions do you still have about library research?
- 8. Instructional AssessmentInstruction Program StatisticsMinute Paper AssessmentsLearning Outcomes Questions:What was the most important thing that you learned in the library workshop?If you were to attend a follow-up workshop, what topics or resources would you want us to cover?Results
- 9. ResultsWho receives research consultation assistance?
- 11. When do students seek help?
- 12. How do they hear about the Research Center?
- 13. What do students say they learned?
- 14. Are there any correlations between
- 15. major and what they say they learned?
- 16. when they sought help and what they say they learned?
- 18. Would you recommend the Research Center to a friend or classmate?
- 19. How far before your paper or project was due did you visit the Research Center?
- 21. Correlations between major and learning outcomes?Social Work and International Studies graduatestudents had similar numbers of consultations. Students in International Studies indicated agreater interest in learning about specific databases while students in Social Work wantedto learn about search refinement.
- 22. Correlations between when they sought help and what they learned? Students coming in 5 or more days before weremore likely to want help with search refinement.Students coming in 1-2 days before theassignment was due indicated that they learnedabout accessing the materials. Overall numbers for students coming in 1-2 days ahead wererelatively low, however.
- 23. Poll Question 3How do you assess your reference services?Counting reference questions (on-going)Counting reference questions (sampling)User surveys or feedback (on-going)User surveys or feedback (sampling)
- 24. Implementation StrategiesPoint-of-use SurveyIntegrate Demographic Questions, Service Feedback, and Learning OutcomesOnline Survey SoftwareQualitative and Quantitative Questions
- 25. Future Assessment IdeasModify Learning Outcomes QuestionsAssessment of Non-Student UsersFaculty FeedbackAssessment of Student WorkLongitudinal Data
- 26. Contact InformationCarrie Forbes, Instruction Coordinator andReference Librariancarrie.forbes@du.eduErin Meyer, Student Outreach Librarian andResearch Center Coordinatorerin.meyer@du.edu