Deploying WebEx Between Cloud and On-Prem for Canadian Customers
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The document provides an overview of Cisco Webex, detailing its deployment options and features for Canadian customers, including a new Canadian data center and cloud-connected audio services. It emphasizes the secure and reliable nature of the platform while highlighting Webex's leading market share in web conferencing and its integration capabilities with existing Cisco collaboration tools. Additionally, technical specifications and system architecture for various deployment models of Cisco Webex Meeting Server (CWMS) are discussed to cater to organizations with high-security requirements.
Deploying WebEx Between Cloud and On-Prem for Canadian Customers
- 1. © 2011 Cisco and/or its affiliates. All rights reserved. Cisco Connect 11© 2012 Cisco and/or its affiliates. All rights reserved. Toronto, Canada May 30, 2013 Deploying WebEx between cloud and on premise for Canadian customers Follow us on Twitter at #CiscoConnect_TO
- 2. Agenda • Cisco WebEx overview • In the cloud versus on premise • Canadian WebEx data Center and Cloud Connected Audio • Cisco WebEx Meeting Server (CWMS)
- 3. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 3 Integration with the Cisco Collaboration Portfolio Consistent user experience between WebEx solutions Supports multiple platforms, mobile devices and deployment models Cisco WebEx Web Conferencing WebEx Meetings Training Center Event Center Support Center Integrated audio, HD video, Cloud Connected Audio Cisco WebEx Cloud Custom er Networ k Cisco WebEx-enabled TelePresence
- 4. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Confidential 4 An Entirely New Way to Collaborate and Share from the Cloud Complete Meeting Lifecycle Related Documents Recordings and Discussions File Sharing HD Conferencing Real-time Screen Sharing Mobile Meetings Attendee Organization Documents Distribution Integrated IM and Presence 1 PREPARE 2 MEET 3 FOLLOW UP
- 5. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 5 Cisco WebEx Meeting Center • Documents, applications, desktop sharing • Multi-point HD video • On-demand record, edit and playback • Chat, polls, notes, annotation tools • Whiteboarding and file transfer • Integrated audio options with ActivePresence • Integrated scheduling with Outlook, Lotus Notes • Integration with Jabber client • Available in 13 languages
- 6. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 6 •Single app for classic WebEx Meeting Center and new WebEx Meetings •Consistent in-meeting experience + new functionality including Agenda and Invitee list •2-way video and VoIP on iPhone, iPad •2-way video and VoIP on Android •Spaces available from a browser •Support for BB10 Cisco WebEx Mobile Attendees
- 7. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 7
- 8. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 8 Any to Any Meetings Optimized Conference experiences offered on the device of choice Personal TelePresence IP Phones & JabberStandards Based 3rd party Video Systems TelePresence Meetings Person to Person Unified Communications Manager ActivePresence® and multiple Continuous Presence layouts WebEx Meetings Capture – Transform - Share WebEx-enabled TelePresence NEW Apr‘13
- 9. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 9 Magic Quadrant for Web Conferencing 2011 To read the Gartner Magic Quadrant Report. Select MQ Full Note Source: Gartner’s Magic Quadrant for Web Conferencing. 2/5/2011.
- 10. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 10 WebEx Market Share Leader for Global SaaS Web Conferencing Cisco WebEx Leads the Market 52%Market Share Source: Synergy Research 2012 Cisco WebEx 52% InterCall 4% Adobe 5% Others 10% Citrix Online 20% Microsoft 9%
- 11. The Power of Meetings to Collaborate • Participants from over 225 countries • 6.8 million registered hosts worldwide • 7.6 million WebEx meetings run each month • 26 million meeting attendees each month • 1.5+ billion meeting minutes per month • 1,065,886 WebEx iPhone Downloads Since Launch • 761,882 WebEx iPad Downloads Since Launch • 273,748 WebEx Android Downloads Since Launch • 242,430WebEx BlackBerry Downloads Since Launch Cisco Confidential 11
- 12. Agenda • Cisco WebEx overview • In the cloud versus on premise • Canadian WebEx data Center and Cloud Connected Audio • Cisco WebEx Meeting Server (CWMS)
- 13. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 13 Peace of Mind Most Secure Most Reliable Best Performing Maintenance free Simple Setup 128-Bit SSL and 256-Bit AES Encryption, SAS70 Type II Audit Completed and ISO27001 in Progress 99.99% Uptime with Automatic Failover to Hot Backup Sites Cisco Collaboration Cloud Designed for Real-Time Collaboration with Global Data Centers to Deliver World-Class Performance No need to worry about upgrade, backup and support Browser-Based and Firewall Friendly Your Cisco WebEx Meeting Is Safe, Secure, and Seamless
- 14. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 14 Cisco Collaboration Cloud SAS70 Type II Audit Completed ISO27001 (in Progress) Intelligent Routing Based on Location, Bandwidth, and Availability Multilayered Security Model Global Collaboration Hubs Seamless Global Backup for Data, Audio, and Video Enterprise Policy Control Global Load Balancing Intelligent, Secure, Reliable, and Scalable Global Delivery
- 15. Canadian Customers cloud challenges • Patriot acts • Canadian Government - Data Sovereignty policy • Customers needs tightened security and better application performance • Ensure security and policy control • Reduce outsourced OpEx audio conferencing costs • Get more value out of existing Cisco Unified Communications investments
- 16. Agenda • Cisco WebEx overview • In the cloud versus on premise • Canadian WebEx data Center and Cloud Connected Audio • Cisco WebEx Meeting Server (CWMS)
- 17. Introducing WebEx Canadian data center • Fall of 2012 – Cisco Canada commits to building a Canadian WebEx Data Centre • March 2013 – delivery of equipment to the data center in Toronto • April – June 2013 – Installation and configuration of data center • July, 2013 – Production of the data center • First Half 2014 – Plan, design, and build redundancy site
- 18. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 18 Cloud-Connected Audio Customer Network Cisco WebEx iPOP Cisco WebEx Collaboration Cloud On-net Callers Off-net Callers Media Gateway PSTN CUBE and Firewall provide secure border Gig-E IP connection Call routing by customer CUCM Through CCA, all calls are routed by the customer’s CUCM into the WebEx cloud infrastructure (or out from the WebEx cloud infrastructure to CUCM for call-back)
- 19. Agenda • Cisco WebEx overview • In the cloud versus on premise • Canadian WebEx data Center and Cloud Connected Audio • Cisco WebEx Meeting Server (CWMS)
- 20. Target Markets • Customers that want full in house control of their IT applications • Organizations with mandated compliance requirements Public Sector, defense departments and contractors, intelligence agencies, etc. • Companies particularly concerned about data privacy and data security Finance / banking, Healthcare, Insurance etc. • Cisco Unified MeetingPlace install base
- 21. WebEx User Experience Industry-Leading Web Conferencing Solution • Comprehensive conferencing solution that includes audio, web and video • Rich set of real-time collaboration tools and features, as found in Meeting Center Document, applications, and desktop sharing Annotation and collaboration tools Integrated audio—participant list, active talker, video switching etc. Host controls—effectively manage meetings Recording and Playback Scheduling integration with Outlook 2007 and 2010 Consistent, cross-platform experience on Windows, Mac, Smartphones and tablets
- 22. Mobile Device Support Anywhere, anytime collaboration • Meeting clients for mobile devices iPhone and iPad Android: planned by 1H 2014 • Key features Start, Join, Schedule and Attend meetings Chat, Audio, Call Me, Calendar, Pass Presenter Two-way video on iPad 2.0 and beyond Voice over Wi-Fi on iPad
- 23. High-Quality Video A natural, face-to-face experience • Engaging video experience High Quality (HQ) video: 360p resolution Active speaker switching Full-screen video Share content and view video • Mobile video experience on iPad and iPhone
- 24. Audio Conferencing Features Integrate with your Cisco UC Infrastructure • SIP Trunk link between Cisco WebEx Meetings Server and Cisco Unified Communications Manager Built on top of UCM v. 7.1, 8.6, 9.0 and 9.1 Call-In and Call-Me Teleconferencing Mute / Unmute / Eject / Restrict Access Join WebEx Meeting on Teleconference only (approximates an audio-only meeting) VoIP audio support, join directly from PC using headset – no phone required Hybrid Audio support – PSTN and VoIP in same meeting IPv6 Support for teleconferencing
- 25. Secure Designed for Customers with High Security Requirements • Behind the firewall installation • 100% 128 and 256 Bit SSL encrypted online meetings • Industry-standard 2048 Bit encryption keys • Wild-card and SAN SSL certificate support • Optional TLS/SRTP SIP teleconferencing encryption • Hardened ‘Virtual Appliance’ with SE/Linux extensions • NIST FIPS 140-2 approved cryptographic algorithms supported
- 26. Manageable Designed for Next Generation Private Clouds • Virtualized Designed for VMware 5.0 / 5.1 Rapid ‘Virtual Appliance’ Install Runs on Cisco UCS Servers UCS C-220 for smaller systems (50 and 250 Users) UCS C-460 for larger ones (800 and 2,000 Users) • Simplified system capacity model 50 250 800 2,000 concurrent user configurations Each ‘port’ supports all features across the single port No need to reserve certain ports for video, some for audio etc. 500 – 40,000* employee companies * Can deploy separate systems to serve more users
- 27. Advanced Administration Benefits • Securely manage inter-company collaboration • Ease of administration and system manageability • Reduced total cost of ownership Feature highlights • Step-by-step guided install • View system status at a glance • Web based, real time system dashboard • Easy user management—Single Sign on (SSO), import users • Pdf reports to track usage, licenses etc.
- 28. Cisco WebEx Meetings Server • Jabber Integration • Display scheduled WebEx meetings in Jabber “Meetings Tab” • Start /Join WebEx meeting from Jabber “Meetings Tab” • Start instant WebEx meeting from Jabber Client • Escalate IM Session to a full WebEx meeting • Launch WebEx meeting from daily calendar • Meeting Reminders
- 29. Localized Designed for customers worldwide • Support for 13 Languages English (with Audio Prompts in US English and UK English) Simplified and Traditional Chinese Japanese Korean German French (France) Italian Dutch* Spanish (Spain)* Spanish (Latin America) Portuguese (Brazil) Russian* * These languages supported on Windows only. Mac road-mapped but not committed.
- 30. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 30 High-Level System Architecture INTERNET ENTERPRISE PERIMETER ENTERPRISE NETWORK Optimized for 100% Secure, behind-the-firewall VPN-less Access that integrates with your Corporate User Management and UC Infrastructure Cisco WebEx Meetings Server Virtual Appliance Mobile and Internet Users SAML Single Sign On based on Corporate Directory Credentials SIP Trunk Teleconferencing to CUCM Internal Users
- 31. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 31 3131 Active DirectoryExternal Firewall CUCM Internal Users IPv4 + IPv6 Teleconferencing Virtual Appliance(s) Internal Firewall IPv4 Web/Video/PC Audio Traffic from Mobile Users SAML 2.0 Single Sign On Guest and Mobile Users IPv4 Web/Video/PC Audio Traffic from Internal Users Web VM Reverse Proxy VM Media VM Admin VM Web VM Media VM Admin VM CWMS High-Level System Architecture DMZ
- 32. High Availability • The goal of adding a redundant system is to provide “no single point of failure”. • The redundant systems for Micro, Small and Medium are exactly same as the primary systems in terms of VMs/nodes. • The Large redundant system has one each of the Admin, Media, Web and DMZ on the redundant side. • In case of failure of the ‘Active HA’ on the primary Admin VM, the ‘Active HA’ can failover to the redundant Admin VM. • There is no failback of HA to the Primary Admin VM unless there is a failure on the redundant Admin VM.
- 33. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 33 HA WebNode DMZ HA(Active) Primary HA Admin VM HA Reverse Proxy HA WebNode HA Media Node HA Media Node HA Media Node HA Heartbeat DMZ HA(Standby) Redundant HA Admin VM HA Reverse Proxy HA Web Node HA Media Node HA Heartbeat Redundant System
- 34. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 34 HA HA WebNode DMZ HA(Standby) Large System (Primary) HA Admin VM HA Reverse Proxy HA WebNode HA Media Node HA Media Node HA Media Node HA Heartbeat DMZ HA(Active) Large System (Redundant) Admin VM HA Reverse Proxy HA Web Node HA Media Node HA Heartbeat Redundant System
- 35. CWMS Deployment Models – 3 options • Non-redundant Centralized (Recommended for initial deployment) No redundant components Single Data center only With Internet Reverse Proxy (IRP) for External Access or without IRP 1 hr to restore on same UCS Hardware in VMWare • Level 1: High Availability (HA) (Optional, Can be added on after initial deployment) Centralized Single Data Center – multiple servers/blades (N+1) Active/Active resiliency – load sharing between all like VM’s No Latency between VMs With Internet Reverse Proxy (IRP) or without IRP (no external web access) • Level 2: Disaster Recovery (DR) – (Optional , Can be added on after initial deployment) Centralized, Dual Data Center model – “cold standby” mode Multiple ways to “enable” this site Requires IT Manual intervention to use DR Site system Restore DB, Change DNS routing, Change UC Manager SIP Routing (checklist)
- 36. System Capacities Media Type 50 Port 250 Port 800 Port 2000 Port 100% SIP/PC Audio 50 250 800 2000 Encrypted Audio (sRTP) * 50 250 800 2000 Secured MC Web (SSL) 50 250 800 2000 50% HQ Video (SSL) 25 125 400 1000 Single Meeting Max Size** 50 100 100 100 Recorded Meetings Max at Peak 5% of Ports or 10% of Maximum meetings *Includes high fidelity Codecs E.g. G722 **For larger Meetings customer can order Events Center Directly
- 37. Deployment layouts 50 Port Primary+vCenter IRP or Primary+vCenter IRP or Primary & vCenter CoResident – IRP separate UCS Primary, vCenter, IRP CoResident – Dual homed Data Center ESXi Host Internal DMZ Internal DMZ Primary+vCenter IRP HA Primary HA IRP Internal DMZ Primary+vCenter IRP HA Primary HA IRP Internal DMZ or High Availability Options
- 38. Deployment layouts Data Center ESXi Host 250 Port or Primary & vCenter CoResident – IRP separate UCS High availability – single DC • Primary can be reside with vCenter Primary+vCenter IRP Internal DMZ Primary+vCenter IRP HA Primary HA IRP Internal DMZ 800 Port or Primary – IRP separate UCS vCenter still required cannot be CoResident High availability – single DC vCenter still required cannot be CoResident Primary IRP Internal DMZ Primary IRP HA Primary HA IRP Internal DMZ For DR - mirror layout in second DC For DR - mirror layout in second DC
- 39. Deployment layouts Data Center ESXi Host 2000 Port or Admin/Media IRP Internal DMZ Web/Media Web/Media Admin/Media IRP Internal DMZ Web/Media Web/Media HA Admin/Media HA Web IRP For DR - mirror layout in second DC High Availability Option
- 40. Call Control – Inbound/Outbound • Call-back Teleconferencing Best End User experience to Join Web session first, then use Callback Controlled via SIP trunk outbound to UC Manager/Session Manager Edition Most efficient call processing methodology Can be disabled • Dial In Operations UC Manager /Session Manager Edition - SIP Trunks Tested with MGCP Trunks end to end Tested with SIP Telco Trunks end to end Inbound Calling can be from unlimited number of UC Manager clusters OR via intercluster trunks (ICT) between all clusters to a centralized UC Manager Normal customers deploy with 3 phone numbers: toll free, toll and internal dial numbers pointed to SIP trunks inbound to Cisco Webex Meetings Server system. Uses SIP Refer to provide load balancing across redundant systems
- 41. Audio Parameters • There is no loss in capacity when using complex/low bitrate codecs – For the best user experience we recommend g.722 for the best quality audio • No echo cancellation built into Webex Server ISR Voice Gateway use DSP Echo Cancellation modules CUBE can also be used for Echo cancellation • Can set QoS for SIP Audio – outbound Call-back • The most commonly purchased edition of CWMS has TLS/SRTP audio encryption avalable Turkish and Russian customers may only purchase the "-AU" edition which lacks TLS/SRTP and is thus compliant with Russian / Turkish import laws
- 42. CWMS DNS Model CUCM Web, data, video Web, data, Audio, video CWMS VVVV Audio IRP Internal Network DMZ VPN SIP Web + Media PSTN
- 43. Split-Horizon CWMS DNS Model CUCM Web, data, video Web, data, Audio, video CWMS VVVV Audio IRP Internal Network DMZ VPN SIP Web + Media PSTN
- 44. Webex Meetings Server Sizing Guidelines Model Size Simultaneous Users Company Knowledge Workers based on usage Average Minutes Per Month Ranges 50 Ports ~ 500 heavy (10 to 1) ~ 1,000 avg. (20 to 1) ~ 1,500 light (30 to 1) 50-125 K (2500 min/port) 250 Ports ~ 2,500 heavy (10 to 1) ~ 5,000 avg. (20 to 1) ~ 7,500 light (30 to 1) 130-750 K (3000 min/port) 800 Ports ~ 8,000 heavy (10 to 1) ~ 16,000 avg. (20 to 1) ~ 24,000 light (30 to 1) 1000 K - 2.8 M (3500 min/port) 2000 Ports ~ 20,000 heavy (10 to 1) ~ 40,000 avg. (20 to 1) ~ 60,000 light (30 to 1) 3-8 M (4000 min/port) Actual Usage may vary based on conferencing add growth
- 45. Network Bandwidth Sizing • 1 Mb per use base assumption (Audio/Web/Video) • Typical Enterprise Usage 80% Internal/20% External Actual customer usage may vary on how they use conferencing and their business practices…some enterprises may be 60/40 or 70/30 or 90/10 800 Port system - Assume 80% internal/20% External Internal = 800 x 80% = 640 x 1 MB = 640 MB on LAN/WAN maximum External 800 x 20% = 160 x 1 MB = 160 Mb on Internet Proxies/Firewalls maximum • Webex Network Bandwidth White Paper • http://www.cisco.com/en/US/prod/collateral/ps10352/ps10362/ps10409/webex_video_ba ndwidth_guide.pdf
- 46. Storage Sizing • Customer Provided NFS • Recording Average Daily Meetings(AVG) Business Days per Month(BDM) 22 weekdays, 30 weekends % of meetings recorded per month(MR) 5% Max Application Sharing(AS) 36MB/HR Audio(A) 30MB/HR Video(V) 104MB/HR Retention in Months(R) • AVG x BDM x MR x (AS x % of meetings using app sharing) x (A x % or meetings using audio(100%)) x (V x % of meetings using Video) x R • NFS also used to store system backup (~400MB)
- 47. General Requirements Category System Requirements VMware • VMware 5.0 • vSphere 5.0 Standard for lower scale deployments • vSphere 5.0 Enterprise Plus for higher scale deployments • vCenter mandatory • One License per socket Networking • LAN • DNS must be configured prior to deployment • NTP required on ESXi Host • Redundant configurations must have all NIC interfaces duplicated and connected to independent switching fabric to support LAN Fault tolerance • WAN • Similar to SaaS WebEx for HQ Video, Web Share etc. • Plan assuming 70-30 distribution in-company users (LAN) and internet users (WAN) Storage (Network Attached Storage) • Needed only if customer wants to record meetings and keep system snapshots (for DR) Teleconferencing • CUCM 7.1, 8.6, 9.0 for SIP Trunk based Teleconferencing SSO (Single Sign On) • If using ADFS 2.0 as iDP then customer needs AD (Active Directory) 2010 • Other SAML 2.0 SSO Compliant iDP also supported – same as SaaS WebEx • PingFederation V6.5.2, ADFS V2, OpenAM V9.5.4
- 48. End User Requirements Category System Requirements Web User Interface Browsers • Internet Explorer 8+ (32-bit/64-bit) • Firefox 9+ (Mac/Windows) • Safari for Snow Leopard and Lion, Mountain Lion (Mac) • Chrome Latest Releases (Mac/Windows) Desktop Operating Systems • Windows XP SP3 and later • Windows Vista (32-bit/64-bit) • Windows 7 (32-bit/64-bit) • Windows Server 2008 (64-bit) • Mac OS 10.6 Snow Leopard, 10.7 Lion, and 10.8 Mountain Lion Calendaring Interfaces • PC: Microsoft Outlook 2007 SP2+ and 2010 SP1+ (32-bit/64-bit) • PC & Mac: Web Calendaring • Mobile: iOS WebEx App Mobile Platform • iOS v5.1 or later (iPhone and iPad) – same Mobile Meeting Center Client download as SaaS WebEx • Android Planned
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- 50. © 2012 Cisco and/or its affiliates. All rights reserved. Cisco Connect 50 Thank you. Be sure to follow us on Twitter at #CiscoConnect_TO