DIGITAL Transformation - Telecom Companies
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The global telecom industry is rapidly evolving, facing reduced subscriptions in traditional services while experiencing a surge in smartphone-driven data demand. Telcos are urged to undergo significant IT transformations and embrace new technologies, including 5G, to enhance customer experiences and explore alternative revenue streams. Initiatives focus on automation, network virtualization, and leveraging big data analytics to support innovative digital services and IOT applications.
DIGITAL Transformation - Telecom Companies
- 1. Digital Transformation What next for Telco’s? By Shankar Mandapaka
- 2. Overview • Global Telecom Industry changing faster than ever. • Reduced bundle subscriptions year-on-year in fixed broadband and fixed voice • Anticipated increase in bundle subscriptions 643M in 2017 to 753M in 2021 • Smartphone explosion resulted into data demand • Additional Network investments costing CSP due to increase in sudden data demand. • Competition from disruptive competitors (OTT, Cloud and Advertising) eroding margins • Looking for alternative revenue streams • M&A consolidating Infrastructure, Operations and Businesses • Post 2020 networks will be transformed by 5G *Source: Global Reports from Major consulting and Industry specific MR Companies
- 3. Initiative 1 • Overhaul Telco IT systems & processes – Process Automation – Rationalization – Mergers – Consolidation – Digital Business Models & Services – BSS/OSS overhaul *Source: Global Reports from Major consulting and Industry specific MR Companies
- 4. Initiative 2 • Access Network Technologies (4G, FTTX etc..) • Virtualization Technologies (SDN, NFV etc) • Cyber Security • Cloud System Migration • Data Center & Managed Services • Reduction in Green house gas emissions • Automated Networks – “Zero Touch” • OTT based messaging services *Source: Global Reports from Major consulting and Industry specific MR Companies
- 5. Initiative 3 • Customer Experience – Big Data Analytics – Digital Services • Health • Connected devices • Connected Cars • Enterprise Cloud • Advertising, marketing and e-commerce • Smart Home • Infotainment • Education *Source: Global Reports from Major consulting and Industry specific MR Companies
- 6. Initiative 4 • Internet based Industry growth – IOT – Deployment of sensors – Analytics (EDGE) – Machine Learning – Health Industry initiatives – companies like Qualcomm Life working in this direction – One report suggests IOT can support UN 12 Sustainable Development Goals – Collaboration is key between many stakeholders *Source: Global Reports from Major consulting and Industry specific MR Companies
- 7. What Digital Customer wants? • Adopting to a customer centric mobile first world • Context based interactions • Seamless experience across channels • Location agnostic – Any where Any time • QoS • Product, Support offerings based on Personalization • Transparent and trustworthy • Peer review and Advocacy • Encourage R&D for creating Innovative Products with IP *Source: Global Reports from Major consulting and Industry specific MR Companies