Dimensions of Quality in e-Learning
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The document summarizes research on dimensions of quality in e-learning from various approaches and models. It outlines 19 different frameworks that identify key quality factors in areas such as institutional support, course development, teaching and learning, student support, and evaluation. The frameworks were developed between 1999-2008 and include factors such as learning effectiveness, accessibility, instructor and technical support, pedagogy, and student and faculty satisfaction.
Dimensions of Quality in e-Learning
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Dimensions of Quality in e-Learning Approach Dimensions of quality Phipps & Merisotis (2000) 1) institutional support 2) course development 3) teaching and learning 4) course structure 5) student support 6) faculty support 7) evaluation and assessment Sloan-Consortium (2010) 1) institutional support 2) course development and instructional design 4) course structure 5) teaching and learning 6) social and student engagement 7) faculty support 8) student support 9) evaluation and assessment National Education Association (2002) 1) curriculum 2) instructional design 3) teaching quality 4) student role 5) assessment 6) management and support systems 7) technical infrastructure The Higher Learning Commission (s/d) 1) institutional context and commitment 2) curriculum and instruction 3) faculty support 4) student support 5)evaluation and assessment Ron Oliver (2001) 1) teacher expertise 2) student readiness 3) technology infrastructure 4) reusable learning objects 5) reusable learning design Sloan-C Consortium’s 5 Pillars (Lorenzo & 1) learning effectiveness 2) cost effectiveness 3) access 4) faculty satisfaction 5) student satisfaction Moore, 2002) Sangrà, et al. ((2002) 1) learning support services 2) learning delivery services 3) learning development 4) teaching capability 5) evaluation 6) accessibility 7) technical capability 8) institutional capability McGorry (2003) 1) flexibility 2) responsiveness and support 3) self-reported (perceived) learning 4) Interaction-participation in learning 5) perceived usefulness and ease of use of technology 6) technical support 7) student satisfaction Fresen (2005, 2007) 1) institutional factors 2) technology factors 3) lecturer factors 4) student factors 5) instructional design factors 6) pedagogical factors Swedish National Agency of Higher 1) material/content 2) structural/virtual environment 3) communication, cooperation, and interactivity 4) student Education (2008) assessment 5) flexibility and adaptability 6) support (student and staff) 7) staff qualifications and experience 8) vision and institutional leadership 9) resource allocation 10) the holistic and process aspect Holsapple & Lee-Post (2006; Lee-Post, 2009) 1) system quality 2) information quality 3) service quality 4) use and user satisfaction 5) net benefits Khan and Granato (2008) 1) pedagogical 2) technological 3) interface design 4) evaluation 5) management 6) resource support 7) ethical 8) institutional The E-learning Maturity Model (Marshall & 1) learning 2) development 3) support 4) evaluation 5) organization Mitchell, 2004; 2007) Zhao ((2003) 1) course effectiveness 2) adequacy of access in terms of technology infrastructure 3) student satisfaction 4) academic satisfaction (teaching staff) Mahony et al (2009) 1) technological environment 2) constructive alignment 3) communication and transactional presence 4) student satisfaction 5) risk management Barker (Barker, 1999) 1) inputs and resources 2) processes and practices 3) outputs and outcomes Chickering and Ehrmann (1996) 1) contact between students and faculty 2) reciprocity and cooperation among students 3) active learning techniques 4) prompt feedback 5) time on task 6) high expectations 7) respect diverse talents and ways of learning Cohen and Ellis (2004) 1) community of learners 2) instructor accessibility 3) class organization 4) “feel” of the class 5) peer impact Volery and Lord (2000) 1) technology (ease of access and navigation, interface design and level of interaction) 2) the instructor (attitudes towards students, instructor technical competence and classroom interaction) 3) the previous use of the technology from a student's perspective Yeung (2002) 1) institutional support 2) course development 3) teaching/learning process 4) course structure 5) student support 6) faculty support 7) evaluation and assessment Donabedian (1980) 1) prerequisites (input or structure) 2) learning process 3) result (output or outcome) Ehlers (2004) 1) tutor support 2) collaboration 3) technology 4) costs-expectations-benefits 5) information transparency of provider/course 6) course structure 7) didactics Ehlers, Goertz, Hildebrandt, & Pawlowski 1) knowledge 2) experience 3) design 4) analysis and criticism (2005, p. 25) Frydenberg (2002) 1) institutional or executive commitment, organization and structure of an e-learning services developer and/or provider 2) technological infrastructure 3) students services 4) design and development of e-learning programs and courses 5) program delivery 6) structures to support financial management and ensure financial health 7) regulatory and local compliance 8) evaluation processes ICCA (2004) 1) supplier 2) teaching, training, and mentoring 3) content management 4) learning and development process management 5) content relevance 6) design process 7) pedagogy 8) working and learning environment 9) learner preparation. EFQM Excellence Model (2003) 1) leadership 2) people 3) policy and strategy 4) partnerships and resources 5) processes 6) people results 7) customer results 8) society results 9) key performance results Pawlowski (2003) 1) strategic planning 2) framework/program 3) cooperation 4) course development 5) marketing 6) realization 7) student support 8) teacher/developer support 9) central database 10) evaluation European Committee for Standardization 1) general 2) context of usage 3) experience 3) method of quality approach (2006a) E-xcellence (EADTU, 2007) 1) strategic management 2) curriculum design 3) course design 4) course delivery 5) staff support 6) student support ICCA (2004) 1) learner preparation 2) supplier 3) teaching, training, and mentoring 4) content management 5) learning and development process management 6) content relevance 7) design process 8) pedagogy 9) working and learning environment Meca-ODL (Francés & Borona, 2002) 1) conception 2) analysis 3) design 4) content 5) production 6) delivery 7) evaluation QUAL-E-LEARNING (Francés, 2004; 2004) 1) context 2) legal framework 3) pedagogy 4) technology 5) evaluation 6) certification QSEL (Lodzinski & Pawlowski, 2006, p. 113) 1) policy and strategy 2) management 3) resources 4) processes 5) learner-orientation 6) staff management and contentment 7) outward appearance/innovation 8) results Quality Adaptation Model (European 1) vision 2) policy and strategy 3) awareness 4) objectives 5) actors 6)methods and instruments 7) measures and Committee for Standardization, 2006b; indicators 8) activities 9) participation 10) use and utilization 11) evaluation 12) improvement 13) discourse Pawlowski, 2006) SEEQUEL (Dondi, 2004a, 2004b, 2006) 1) learning sources 2) learning processes 3) learning context @ 2011 - Rosário Cação