Embedding Learning Technology Support into Moodle #mootuk11
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The document discusses embedding e-learning support into Moodle. It evaluates various approaches to provide technology support to Moodle users with varied ICT skills, including having a persistent support presence on the website, user groups, an online guidebook, screencasts, a help desk, and email support. It compares tools like Jing, Screencast.com, Scribd.com, Camtasia, OSticket, Hesk, Snapengage.com, Skype, GoToWebinar and how they fit into a support workflow with distributed staff. It outlines the organization's initial use of screencasts and an online Moodle Guidebook on Scribd and how their support has expanded to include
Embedding Learning Technology Support into Moodle #mootuk11
- 1. Embedding e-Learning Support into Moodle Dominik Luke š Learning Technologist Dyslexia Action training.dyslexiaaction.org.uk @techczech
- 2. Outline training.dyslexiaaction.org.uk About us Out portfolio of tools Pre-course Training Support http://www.flickr.com/photos/yanivg/53664773
- 3. training.dyslexiaaction.org.uk This presentation will share various experiences with providing technology support to Moodle users with varied ICT skills (teachers enrolled on fully online Postgraduate Courses). It will evaluate various approaches that can be used independently or as part of a support portfolio: persistent Support presence on the website, user groups, online guidebook, screencasts, help desk, email support. As part of the presentation, various tools and services (both free and paid) will be compared, including: Jing, Screencast.com, Scribd.com, Camtasia, OSticket, Hesk, Snapengage.com, Skype, GoToWebinar and Moodle theming. It will demonstrate how these various services fit into a support workflow with several distributed personnel.
- 4. 500 students 4 main e-learning courses Variety of smaller courses Never see most students in person Distributed staff with own equipment We mostly do pure E-learning training.dyslexiaaction.org.uk
- 5. It started with a block training.dyslexiaaction.org.uk
- 6. training.dyslexiaaction.org.uk Now we are six
- 7. First steps training.dyslexiaaction.org.uk http://www.flickr.com/photos/colodio/5062932614
- 8. First step: Screencast training.dyslexiaaction.org.uk
- 10. Second step: Moodle Guidebook training.dyslexiaaction.org.uk
- 11. The tool: training.dyslexiaaction.org.uk http://scribd.com/dyslexiaaction
- 15. Self help
- 18. Help!!! Another way training.dyslexiaaction.org.uk
- 19. A quick tool +
- 20. A quick tool + http://screencast.com/t/c1ibiuBKY
- 21. When all else fails training.dyslexiaaction.org.uk
- 23. Or maybe
- 24. Quick tip Running two instances of Skype is easy (but undocumented) See also http://scribd.com/dyslexiaaction
- 25. The past frontiers: Ticketing Systems training.dyslexiaaction.org.uk
- 26. The next frontiers: Knowledgebases training.dyslexiaaction.org.uk