Emerging technologies, Resources and Q&A
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The document discusses emerging technologies and their application to improve government services in Trinidad and Tobago (TT). It introduces three potential projects: TTCommute which would use transportation data to improve traffic systems, EmployTT which would use applicant data and chatbots/AI to improve the hiring process, and E-Appointments which would use appointment data and voice assistants/proactive scheduling AI to improve service times. For each, it outlines example uses of collected data, potential goals, background problems to address, recommended platforms/programming languages, and resources/Q&A support.
Emerging technologies, Resources and Q&A
- 1. EMERGING TECHNOLOGIES, RESOURCES AND Q&A I
- 2. EMERGING TECHNOLOGIES - AI
- 3. WITHOUT DATA WE CANNOT USE AI • What data should we collect? • What can be done with this data? • How to collect this data with little interference? • User privacy concerns….
- 4. TTCOMMUTE Think about what data can be collected and used to improve transportation in T&T Examples: 1. Collect data on traffic light locations and combine it with traffic info from WAZE and that data can be used to improve Traffic Light functionality and lessen traffic. 2. Collect transport data and times persons are traveling, which can give an overview of our transport networks (do we need more hubs or more vehicles).
- 5. END GOAL To limit 👉
- 6. PROBLEM STATEMENT TTCOMMUTE BACKGROUND Want to solve the following problems: • Lack of knowledge of traveling network and cost to reach destinations • Improvement on the accuracy of transport information • Increase security for the traveling public • Need for central hub for all travel related issues
- 7. PROBLEM STATEMENT TTCOMMUTE PLATFORMS Recommended Platforms: • Google Cloud or • Microsoft Azure
- 8. PROBLEM STATEMENT TTCOMMUTE PLATFORMS Recommended Platforms: • Java • Kotlin • C/C++ • C# • Node.js • Python • PhoneGap (HTML, CSS, JavaScript) • Flutter
- 9. RESOURCES • Resources can be found on the HackTT website at https://hacktt.gov.tt/repository/ • What other resources do you require?
- 10. Q&A Questions will be recorded and added to the Knowledge base of the HackTT website with their respective answers. https://hacktt.gov.tt/knowledge-base/
- 11. FIN
- 12. EMERGING TECHNOLOGIES, RESOURCES AND Q&A II
- 13. EMERGING TECHNOLOGIES - AI
- 14. WITHOUT DATA WE CANNOT USE AI • What data should we collect? • What can be done with this data? • How to collect this data with little interference? • User privacy concerns….
- 15. EMPLOYTT Think about what data can be collected and used to improve the hiring process for government within T&T Examples: 1. Use data on how many times a position within a specific ministry happens an use that to investigate a possibly toxic culture 2. Keep a list of possible employees and use the data to send jobs that match a person’s qualifications
- 16. LETS TAKE IT A BIT FURTHER What if we change the way we process applicants for a resume?
- 17. INTRODUCTING CHATBOTS AND EMOTIONAL INTELLIGENT AI Chatbots are programs that simulate conversation. It uses natural language processing to discover a persons intent and uses business logic to provide a result.
- 18. INTRODUCTING CHATBOTS AND EMOTIONAL INTELLIGENT AI EQ AI is the ability for a machine to use algorithms to recognize, interpret, process, and simulate human affects
- 19. EMPLOYTT Using new technology we can now 1. Perform pre interviews this lessens the amount of time spent on the interview process 2. We can now separate the cream from the crop faster and thus only sending the best candidates to HR to complete hiring process.
- 20. END GOAL To limit 👉
- 21. PROBLEM STATEMENT EMPLOYTT BACKGROUND Want to solve the following problems: • Provide a central hub for government jobs • Provide a simple way to apply for these positions • Lessen ad spend
- 22. PROBLEM STATEMENT EMPLOYTT PLATFORMS Recommended Platforms: • Google Cloud • Microsoft Azure • Amazon Web Services
- 23. PROBLEM STATEMENT EMPLOYTT PLATFORMS Recommended Platforms: • Java • Kotlin • C/C++ • C# • Node.js • Python • HTML, CSS, JavaScript • PHP • SQL
- 24. RESOURCES • Resources can be found on the HackTT website at https://hacktt.gov.tt/repository/ • What other resources do you require?
- 25. Q&A Questions will be recorded and added to the Knowledge base of the HackTT website with their respective answers. https://hacktt.gov.tt/knowledge-base/
- 26. FIN
- 27. EMERGING TECHNOLOGIES, RESOURCES AND Q&A III
- 28. EMERGING TECHNOLOGIES - AI
- 29. WITHOUT DATA WE CANNOT USE AI • What data should we collect? • What can be done with this data? • How to collect this data with little interference? • User privacy concerns….
- 30. E-APPOINTMENTS Think about what data can be collected and used to improve service times for government within T&T Examples: 1. Provide information as to how many single appointments can be done within a specific time with “X” resources. 2. Provide information as to when peak periods are to have more resources available.
- 31. END GOAL To limit 👉
- 32. LETS TAKE IT A BIT FURTHER What if put some intelligence in the way we handle appointments?
- 33. INTRODUCTING VOICE ASSISTANTS WITH PROACTIVE AI A voice assistant are similar to chatbots in that they are programs that simulate conversation however they use voice. It uses voice recognition, speech synthesis, and natural language processing (NLP) to provide a service.
- 34. INTRODUCTING VOICE ASSISTANTS WITH PROACTIVE SCHEDULING AI Proactive Scheduling AI is not actually the name for an actual service. It’s the combination of several proactive scheduling ideas. Such as 👉 • Appropriate Scheduling of Patient Appointments • Reduce Disruptions to Patient Flow • Reduce no shows by calling customers 24 hrs before their appointment • Reduce wait times… • Extra cost for being late or reschedule
- 36. E-APPOINTMENTS Using new technology we can now 1. Handover scheduling to an AI system to proactively handle the entire scheduling process. 2. Remind users when they need to make another appointment.
- 37. PROBLEM STATEMENT E-APPOINTMENTS BACKGROUND Want to solve the following problems: • Reduce time citizen takes to complete a Government service • Convenient central area to setup appointments to Government services • Reduce demands on Government staff • A cost effective shared solution across Government
- 38. PROBLEM STATEMENT E-APPOINTMENTS PLATFORMS Recommended Platforms: • Google Cloud • Microsoft Azure • Amazon Web Services
- 39. PROBLEM STATEMENT E-APPOINTMENTS PLATFORMS Recommended Platforms: • Java • Kotlin • C/C++ • C# • Node.js • Python • HTML, CSS, JavaScript • PHP • SQL
- 40. RESOURCES • Resources can be found on the HackTT website at https://hacktt.gov.tt/repository/ • What other resources do you require?
- 41. Q&A Questions will be recorded and added to the Knowledge base of the HackTT website with their respective answers. https://hacktt.gov.tt/knowledge-base/
- 42. FIN