EQ for project managers
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The document discusses the importance of emotional intelligence for project managers. It outlines challenges faced by project managers, including meeting project constraints and dealing with stakeholder conflicts. It argues that project managers need both business skills, like project integration and risk management, as well as people skills, such as self-awareness, relationship management, and team leadership. The document proposes using an emotional intelligence model to help project managers develop these people skills. This includes increasing self-awareness, self-management, social awareness, relationship management, and team leadership abilities. The key takeaway is that project managers should focus on building strong people skills like practicing empathy, self-assessment, managing resources, and becoming resonant leaders.
EQ for project managers
- 1. Emotional Intelligence for Project Managers - CEO, Metahumin Consultancy Pvt Ltd. - Winner of several awards & accolades for Project Management skills EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi Sanjeev Joshi EQ Fellow, CIE, PMP
- 2. Challenges faced by Project Managers Introduction • Project is a unique endeavour with definite start and end • Project inefficiencies cost multi-million dollars to the organizations globally as per PMI USA Challenges faced by Project Managers 1. Project constraint – Cost, Quality, Time, Scope & Risk 2. Stakeholder conflict on scope 3. Layers of staff, Vendors & sub contractors 4. Project priority for the organization 5. Virtual teams EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi Project Manager need to exhibit both Business & People skills
- 3. BUSINESS SKILLS Project integration Management Project Scope, Cost, Quality Management Time Management Human resources Management Risk Management Communications Management Stakeholder Management Domain Expertise PEOPLE SKILLS Self Awareness Self-Management Social Awareness Relationship Management Team Leadership EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi Business vs. People skill Soft skills cannot be replaced by hard work
- 4. EQ model for developing people skills EQ Model for Project Management 1. Self Awareness 2. Self-Management 3. Social Awareness 4. Relationship Management 5. Team Leadership Self – Awareness Self-Management Social Awareness Relationship Management EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi Soft skills cannot be replaced by hard work Team Leadership
- 5. 1. Self-Awareness • Observations • PM’s lacks self SWOT analysis • Risk Taking abilities contribute towards success • EQ edge for Project Manager • Emotional self Awareness • Accurate Self- Assessment • Self Confidence • Practitioner’s perspective • Clarity for overarching goals • Intrinsic motivation • Optimism EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi Project Management begins with self assessment
- 6. 2. Self-Management • Observations • Responding vs. response • Standing tall in difficult situation • HALT ( Hungry, Angry, Lonely & Tired) • EQ edge for Project Manager • Self Control • Practioners perspective • Know thyself • Brace-up, be resourceful & gather necessary support • Apply Self renewal techniques EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi A strong sense of deploying capabilities for expected outcome
- 7. 3. Social-Awareness • Observations • Stakeholder cost-benefit, value analysis due to project delay • Overall impact of project on end customer • EQ edge for Project Manager • Empathy : Learn & practise to work along diverse set of people • Organizational awareness : Current of emotions & political realty in a given organization. Leverage value & culture. • Seeing others clearly : Wright-wrongs. • Practioners perspective • Demonstrate early wins • Outsmart stakeholders. Be proactive. • Seek best in other’s. Set performance bar high EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi Practise empathy. Leverage organizational assets.
- 8. 4. Relationship Management • Observations • PM lacks desired authority • Resources & support • Conflicting requirement • EQ edge for Project Manager • Stakeholder relationships : Relationship strategy & nurturing relationship • Developing others : Team skill building & passing baton • Truth Telling : speak your mind • Practioners perspective • Apply EI basics • Coach others ( Team, customer, vendors) • Communication : 1 to1, over Lunch, Town hall • Recognize others frequently EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi Recognition is powerful yet underused tool in PM’s arsenal
- 9. 5. Team Leadership • Observations • Lack of stakeholder engagement • Trust on vision & leadership • Lack of leadership for Leading Change towards better tomorrow • EQ edge for Project Manager • Communication • Conflict Management • Inspirational Leadership • Practioners perspective • Caste good vision & mission. Lead team by values. • Listen & Respond with empathy • Improve meeting by making them productive • Use all 5 types of conflict management techniques-Compromising, Smoothing, Forcing, Avoiding, Confronting • Hire & train project resources EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi As a PM you leave or die by your resources
- 10. Key takeaways EQ / Project Managers IP / Metahumin Consultancy Pvt. Ltd/ Sanjeev Joshi Social awareness – Practise empathy Encourage Project Manager’s on building people skills Self Awareness – Assess & Improve yourself Self Management – Manage & deploy resources well Relationship Management- Build strong network Team Leadership – Become resonant leader