#Espc15: Build a knowledge social network with o365, yammer and office graph
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The document discusses building a knowledge social network using O365, Yammer, and Office Graph, highlighting the advantages and scenarios for utilizing either SharePoint or Yammer for corporate social networking. It emphasizes strategies for optimizing knowledge management through integration, user empowerment, and improved search capabilities while addressing common concerns from companies about social platforms. Key pillars include establishing an enterprise social network, enhancing search functionality, providing the right tools to users, and creating default dashboards to leverage organizational data.
#Espc15: Build a knowledge social network with o365, yammer and office graph
- 1. Build a Knowledge Social Network with O365, Yammer and Office Graph Nicolas Georgeault – Negotium technologies @ngeorgeault – ngeorgeault@negotium.com
- 2. Who am I? • Nicolas Georgeault • Negotium Technologies Montreal • 20 years of experience in IT • 13 with SharePoint • 5 as a SharePoint MVP • Co-author of Microsoft SharePoint Server 2010 et 2013 French books • Yammer: ngeorgeault@negotium.com • Email: ngeorgeault@club-sharepoint.fr • Twitter: @Ngeorgeault • Blog: http://blog.georgeault.co
- 3. Takeaways • How to choose between SharePoint 2013 and Yammer to start your Social Network initiative • How to use Yammer in SharePoint Online and On-Premise • What your Corporate Social Graph is and how to use it to optimize your Knowledge Management process
- 4. Quick introduction about social…
- 5. Most principal fears for companies…
- 6. …Timewasting
- 8. … Security
- 9. … Negativity
- 10. … Mutiny
- 11. This is what we were thinking about Email (only) 20 years ago…
- 12. How to choose between SharePoint 2013 and Yammer?
- 13. A very strange situation…
- 15. Social with SharePoint 2013
- 16. Social with Yammer + SharePoint
- 17. So…
- 18. Agile concept • « Fail Fast… » • to learn and improve quickly • Bring users to work and to think differently
- 19. “Our industry does not respect tradition – it only respects innovation.” Satya Nadella
- 21. “The secret of change is to focus all of your energy not into fighting the old but on building the new.” Socrates
- 22. Use Yammer if... • ... No legal constraint. • ... Collaborate with external. • ... facilitate collaboration within your organization. • ... immediately increase the visibility. • ... You want to use a hashtag #. • … You start from scratch.
- 23. Use SharePoint if… • ... legal constraints related to your profession. • ... Your business policies restrict content sharing or discussion. • ... Keep a unique user experience that the rest of your SharePoint portal. • ... You already have a functional SharePoint portal.
- 24. How to use Yammer in SharePoint Online and On- Premise?
- 25. Integrate Yammer in SharePoint • Present any Yammer feeds in a SharePoint Page • Present company or group activities in the SharePoint context without switching to another tool Install Yammer App Add Yammer feed to « My Site » Add Yammer feed on any team site
- 26. Yammer App in SharePoint 2013
- 27. Yammer Feed in SharePoint 2010
- 28. Adding Yammer Feed to MySite
- 29. In Office 365 and
- 30. … SP 2013 on Premise
- 32. What is Social KM?
- 33. Knowledge The knowledge can be defined as ‘an organized body of facts, principles, procedures and information acquired over time’. (N. Blanchard and J. Thacker, 2009) knowledge refers to what individuals or teams of employees know or know how to do (human and social knowledge) as well as a company’s rules, processes, tools, and routines (structured knowledge). (R. Noe, 2008) To remain competitive companies need to develop strategies to retain knowledge from older workers and transfer it successfully to other employees in the corporation. (T. Calo, 2008) “As the Baby Boomer generation prepares for retirement, many firms want to be sure that the knowledge and experience gained by the current leadership does not walk out the door when they do” (S. Glick, 2007)
- 34. Knowledge versus Know-how For 20 years, document is considered as THE reference
- 35. Knowledge versus Know-how Document by nature Information Data Information Knowledge sense structuration Knowledge Knowledge Knowledge Knowledge Know-how logic understanding emotional knowledge memory Experience Production Semantic
- 36. Multiple sources • Create an Enterprise Big Data • Use Graph features brought by Social Tools Communication $ $ # # $
- 37. Connect your systems … • Form a cloud of data from existing systems to better exploit your information. • Avoid errors during copying of data between systems. • Using SharePoint as a data bus or Cortana Analytics Big Data ERP CRM Discussions Diffusion Collaboration Documents
- 38. What is the Graph?
- 39. Social graph TM – Mark Zuck.
- 40. Social Knowledge TM – Larry Page
- 41. Corporate graph – Adam Pisoni
- 42. Yammer and the Corporate Graph • Corp. Graph is not just about people • All application and all information can be connected
- 43. Just a quick exemple Order in Dynamics Customer in CRM Contact in SharePoint/ Yammer Monthly sales in PowerBI Discussion in a Yammer Feed Cross- Selling Opportunit y OneDrive to share documents Sales contact in CRM/Share Point Expert identified in SharePoint/ Yammer
- 44. With dimensions… Command in Dynamics Customer in CRM Contact in SharePoint/ Yammer Monthly sales in PowerBI Discussion in a Yammer Feed Cross- Selling Opportunit y OneDrive to share documents Sales contact in CRM/Share Point Expert identified in SharePoint/ Yammer Command in Dynamics Discussion around same needs Expert identified in SharePoint/ Yammer Cross- Selling Opportunit y
- 45. ?
- 46. how to use it to optimize your Knowledge Management?
- 47. The Four Pillars
- 48. 1. Improve your Search engine • Use what you got first… No additional license cost • Create additional Search Pages to enrich the Search experience • Open Graph and Office Graph use Search engine • Connect on your applications and crawl the content • Federate Search between your applications • Improve your meta-data using Attribute® for SharePoint
- 49. 2. Start Enterprise Social Network • Create a Business uses catalog to resolve concrete business situations • Even if you are using SharePoint Social Features… Jump In! Think about Community template • Integrate social in processes to increase adoption instead of Emails. Ex: Communicate with some partners • Start small but think BIG… But Start!
- 50. 3. Give right tool to your users • Empower your users with efficient tools • Knowledge stored in an Email is lost or unusable for the rest of the company • Ex: Use Harmon.ie third party tool to break habits and the Email silos • Think Mobile First for your tools. More than 50% of conversations will not happen at the office.
- 51. 4. Provide default Dashboards • Extract data from your graph to generate Excel and PowerBI data sources. • Visio Services are already part of your product… Use it! • Some of these dashboards already exists… Just use it! • Yammer dashboards with PowerBI http://blogs.msdn.com/b/richard_dizeregas_blog/archive/2014/04/0 9/yammer-analytics-with-excel-and-power-bi.aspx
- 52. Delve Analytics
- 53. Ex. Tryane
- 54. #EnterpriseBrain
- 55. Start working like a Brain A connectome is a comprehensive map of neural connections in the brain, and may be thought of as its "wiring diagram". - Wikipedia
- 56. Start small • But think big • Short iterations to give more visibility to your improvements (3 months). • Spread the word about successes!!!
- 57. Thanks for you attention Think about evaluations!
- 58. Questions?
Editor's Notes
- #23: ... No legal constraint applies to your profession. ... Collaborate with external partners or customers is one of your essential needs. ... You need a way to facilitate collaboration and improve visibility within your organization. ... Company discussions are enclosed in email, but you want to immediately increase the visibility of a topic or conversation. ... You want to use a hashtag # to initiate participation in real time and sharing in a corporate event such as a meeting or a product review. … You start from scratch.
- #24: ... If the legal constraints related to your profession prohibits the presence of data in the cloud. ... Your business policies restrict content sharing or discussion of intellectual property outside of approved or well-managed system groups. ... You want to create a “practice community" in a unique user experience by using same sites models, same information architecture, and Web Parts that the rest of your SharePoint portal. ... You already have a functional SharePoint portal.
- #50: SharePoint Search, Yammer Search or PowerBI Search?