Experiences with Private (NOT PUBLIC) cloud implementations of CPaaS
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Terry Hsiao is the Head of Strategy with experience founding and investing in startups. He discusses common use cases for CPaaS including notifications, customer engagement, authentication, and replacing hardware. Private cloud implementations of CPaaS offer banks and providers benefits such as lower costs, more control over data and security, and stable long-term contracts.
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Experiences with Private (NOT PUBLIC) cloud implementations of CPaaS
- 1. TERRY HSIAO Head of Strategy 1 Private Cloud Implementation of CPaaS • Founded InphoMatch (Mobile 365) in 2000, Acquired by Sybase (SAP) • 3-time Entrepreneur + angel investor for 12 yrs • Twilio was largest customer of Hook Mobile now Part of Kaleyra • 25B SMS Transactions, 2B Voice Calls, Phone Numbers in 50+ countries (annual) • Largest Player in Private Cloud CPaaS
- 2. 2 Common Use Cases of CPaaS • Notifications/Receipts for Digital Transactions • Customer Engagement and Improved Experience • 2-factor Authentication • Operational Efficiency • Replacing Hardware or Hosted Solutions • Anonymous Market Place Services • Trend to Outsource and Specialize
- 3. 3 Private Cloud – Security and Compliance
- 4. Benefits to Banks and Providers • Lower cost of total ownership • No risky technology bets • Single omni-channel implementation within secured parameters • Single support interface • Controlled data protection • Stringent SLA • Scalable w/ no additional investment • Longer-term Contracts • 100% of Transactions (No multi- source) • Implementation Expertise and Know- how • Top-down Engagement and Relationships • Less Pricing Fluctuations • Highly Stable Customers 4