Final presentation
- 2. 2 1 •Overview 2 •Introduction 3 •Opportunity 4 •Benefits and Risk 5 •Recommendations Technology Improvements
- 3. State of the art technology is key to achieving strategic goals The technology failures we experience and lack of functionality prevents us from achieving strategic goals Identify the technology that prevents us from reaching maximum potential The benefits and the risk of implementing new technology Recommendations to move us forward 3Technology Improvements
- 4. The network infrastructure – the foundation for our communications 4Technology Improvements Network Infrastructure Firewalls Switches Servers Cabling Internet connections Wireless networks
- 5. 5Technology Improvements Phone Systems Still vital for communicating Voicemail to email Integration with email systems Mobile office Unified communications
- 6. What is the weak link in our infrastructure? 6Technology Improvements Network Switches 12 years old Failure rate increasing Slow transmission speeds Bottlenecks Limits our communications
- 7. 7 Phone Systems • 12 years old • Failure rate increasing • Part availability • Limited functionality • Limited integration Technology Improvements
- 8. 8 0 1 2 3 4 5 6 7 8 2009 2010 2011 2012 2013 Phone & Switch Failures by Year Technology Improvements Failures Year Table 1 – Phone and switch failures by year
- 9. 9 High likelihood of failure due to age High business impact if failure occurs Phone server – loss of all telephone communications Data Switches – loss of all voice and data Technology Improvements Figure 1- Risk matrix Risk Management. (n.d.) Retrieved from http://www.changefactory.com.au/service/creating-strategy/risk-management
- 10. 10Technology Improvements Data Switches Reduce failure rates and reduce downtime Increase transmission speeds with faster switches Allows video and unified communications Reduce maintenance costs
- 11. 11Technology Improvements Phone Systems Reduce failure rates and decrease downtime Support for new handsets and headsets Mobile office support Integrate with Microsoft Lync for video conferencing Integration with Outlook and Exchange server Reduce maintenance costs
- 12. 12Technology Improvements Switches • 10/100 • 10/100/1000 (gigabit) Cloud Hosted • Highly scalable • Vendor dependency • Call quality In-House VoIP • Ownership • Control • Integration • Scalable
- 14. 14Technology Improvements Fast infrastructure Integrated communications Video conferencing Video streaming Virtual meetings
- 15. Integrated Communications (Unified communications, 2013) ◦ 30% travel cost reduction ◦ 60% reduction in absenteeism ◦ 10-20% increase in productivity ◦ 83% agree teamwork is improved 15Technology Improvements
- 16. Mobile Office Technology (Hoechst, 2012) ◦ Greater accuracy by eliminating manual data entry ◦ Better outcomes due to direct access to data ◦ Higher productivity ◦ Faster results 16Technology Improvements
- 17. Risks ◦ Implementation – downtime ◦ Resistance to new technology ◦ Fear of losing personal interaction 17Technology Improvements
- 18. Mitigating Risk Implementation ◦ Well planned approach ◦ Expert team ◦ Advanced testing Resistance to new technology ◦ Start slow and build consensus ◦ Proper and adequate training Fear of losing personal feel ◦ Regular face-to-face meetings ◦ Technology allows more communication 18Technology Improvements
- 19. Switches ◦ Avaya 4850 Series switches ◦ $25,800 ◦ 5 yr maintenance included Phone systems ◦ Avaya IP Office 500 VoIP ◦ $38,500 ◦ 5 yr maintenance included Total purchase price of $64,300 Lease or purchase ◦ $1450/mo ◦ $1 buyout 5yrs 19Technology Improvements
- 20. It’s all about the people we serve! Technology Improvements 20
- 21. Hoechst, T. (2012). Commentary: Five ways mobile technology can improve your mission. Retrieved from http://www.nextgov.com/mobile/2012/08/commentary-five-ways- mobile-technology-can-benefit-your-mission/57434/ Unified communications and collaboration in the real time economy. (2013). Retrieved from http://letstalk.globalservices.bt.com/en/collaboration- and-unified-communications/ 21Technology Improvements