Forms of communication
2 likes454 views
There are several forms and methods of communication. Communication can be formal or informal, moving up, down, or across an organization's hierarchy. It can also be oral, written, or gestural. Oral communication works well for instructing subordinates, dealing with unions, and giving feedback, while written is preferred when assigning important tasks where responsibility needs documentation or when unions communicate formally with management.
Forms of communication
- 2. Methods of Communication 1. On the basis of Channel : (a) Formal , (b) Informal/ Grapevine (single strad chain, group chain, probability chain, cluster chain ) 2. On the basis of Direction : (a) Upward (b) Downward (c) Horizontal (d) Diagonal 3. On the basis of Expression : (a) Oral (b) Written (c) Gestural
- 3. Choice of methods of communication Oral communication is used effectively in the following situations: For instructing and counselling purposes of subordinates by the seniors. Executives use oral communication to deal with the trade union leaders. Workers use oral communication to convey their grievances and suggestions to the management. Workers use oral communication to give feedback.
- 4. Written communication is used effectively in the following situations: Executives use written instructions where the assignment is important & it is necessary to fix responsibility. It serves the purpose of record for future reference. Trade unions use written communication to communicate with the management formally and to get an official response.