Flexera Software Consulting
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Flexera Software provides consulting services to help clients accelerate and maximize the value of implementing their AdminStudio application packaging solution. Consultants have deep expertise in application packaging and use proven methodologies. Services include needs analysis, best practices workshops, installing and configuring AdminStudio tailored to the client's environment, and training staff to effectively manage the solution ongoing. The goal is to help clients achieve faster time to value from their Flexera Software investments.
Flexera Software Consulting
- 1. Flexera Software LLC (Global Headquarters): +1 800-809-5659 United Kingdom (Europe, Middle East Headquarters): +44 870-871-1111 +44 870-873-6300 Australia (Asia, Pacific Headquarters): +61 3-9895-2000 Beijing, China: +86 10-6510-1566 For more office locations visit: www.flexerasoftware.com Copyright © 2013 Flexera Software LLC. All other brand and product names mentioned herein may be the trademarks and registered trademarks of their respective owners. FX_SD_AS_Implementation_Dec13 Flexera Software Consulting Flexera Software Global Consulting Services helps you accelerate and increase the value you receive from your investments in Flexera Software solutions. Our consultants have deep subject matter expertise and use proven methodologies to speed deployment and bring your staff up to speed so they can manage your Flexera solutions effectively. For more information on how our service offerings can help you maximize return on your software investment, visit www.flexerasoftware.com/services/consulting or contact a Flexera Software representative. About Flexera Software Flexera Software is the leading provider of strategic solutions for Application Usage Management; solutions delivering continuous compliance, optimized usage and maximized value to application producers and their customers. Flexera Software is trusted by more than 80,000 customers that depend on our comprehensive solutions - from installation and licensing, entitlement and compliance management to application readiness and software license optimization - to strategically manage application usage and achieve breakthrough results realized only through the systems-level approach we provide. For more information, please go to: www.flexerasoftware.com
- 2. Whether you’re working on day-to-day packaging or a major project such as Windows migration, virtualization or cloud computing, AdminStudio is going to make your job easier. And the faster you can complete your AdminStudio implementation, the sooner you can reap the rewards of its automated MSI packaging, testing and management reporting capabilities. As with any new solution, however, there’s a learning curve. Your staff members must come up to speed on packaging and application readiness best practices. Moreover, they must figure out how to implement and configure the solution, integrate it into your environment and gain proficiency with respect to functionality. That takes time. Perhaps more time than you have. If so, Flexera Software Global Consulting Services can help. Our experts can handle all or part of your AdminStudio implementation. They will work closely with you to: • Educate your staff on prevailing best practices for application packaging • Achieve an operational installation of AdminStudio configured for your unique needs and environment • Ensure your staff members acquire the knowledge and skills they need for continued success with AdminStudio Bottom line: With AdminStudio Implementation services, you’ll achieve faster time to value and derive maximum value from your software investment. Extensive Expertise and Proven Methodologies AdminStudio Implementation engagements are conducted by one or more senior consultants and a project manager. These experts have, on average, more than 10 years of experience in application packaging, compatibility testing and remediation, application virtualization and installation. They are fully versed in application readiness best practices as well as AdminStudio functionality. They apply proven methodologies that result in thorough planning, sound design, and smooth implementation and configuration of your software. AdminStudio Implementation Services Highlights AdminStudio Implementation encompasses a broad array of deliverables ranging from needs analysis, best practices workshops and documentation to standing up a fully configured operational system, automating processes and mentoring your staff. You can choose any combination of services you want — creating an implementation engagement that matches your needs and budget. For example, you might choose: • A workshop to identify needs and discuss best practices, enabling your staff to do a better job of planning and architecting your implementation • Implementation support to guide your staff in installing the software, integrating it with existing systems, selecting optimal configuration settings, and ensuring that the system is operating correctly • Post-implementation mentoring for your packaging engineers to help them gain full proficiency with the toolset Flexera Software AdminStudio Implementation is part of Flexera Software’s Customer Value Methodology which focuses on customer value and business outcomes over the entire lifecycle (figure 1). Managing application usage across the software lifecycle is important to ensure your ability to maximize value with high-value solutions that have been built out over the years with successful customer deployments. This methodology uses the Flexera Software Application Usage Management (AUM) Success Framework (figure 2). The Success Framework leverages industry best practices to understand organizational maturity and possible gaps. DATASHEET AdminStudio Implementation Accelerate Implementation and Maximize ROI with Subject Matter Expertise and Proven Methodologies AdminStudio Implementation Services deliver: • Accelerated implementation for faster time to value • Compliance with prevailing best practices for greater effectiveness • Operational installation of AdminStudio with configuration tailored to client needs and environment • Knowledge transfer to ensure ongoing success with application packaging activities
- 3. Figure 1: Flexera Software’s Customer Value Methodology Figure 2: Flexera Software’s Application Usage Management (AUM) Success Framework Planning • Virtualization/Cloud/VDI • Transformations (e.g. OS, SaaS) • BYOD / BYOL Strategies Processes Systems • Cradle to Grave SW HW Mgmt • Packaging and Delivery • Centralized Asset Management • ITSM Process Alignment Procurement Approach • Sourcing Strategy • Total Spend Leverage • Centralized vs Decentralized • Alignment w/SW Consumption Proactive Supplier Management • Fact Based Negotiation Strategy • Contract Lifecycle Management Compliance Management • Entitlement Based Reconciliation • License Position Remediation • MA / Divestitures Sustained Optimization • Usage / Entitlement Based License Optimization • Self-service SW Request, Approval, Fulfillment • Standard Software Catalog Consumption Strategy Application Management Procurement Supplier Model Compliance Optimization Enterprise IT Initiatives (Desktop/Server) Reduce Costs Application Usage Management (AUM) Across the Entire Lifecycle Decrease Risk Increase Operational Efficiences Entitlement Management Compliance Strategy Supplier Management Application Hardware Lifecycle Management Application Procurement Strategy Customer Value 1. Ide ntify Opt imize 4.Me asure Val idate 2. D efine Del iver 3.De sign Flexera Software Outsourced Application Packaging and Staff Augmentation is part of Flexera Software’s Customer Value Methodology which focuses on customer value and business outcomes over the entire lifecycle (figure 1). Managing application usage across the software lifecycle is important to ensure your ability to maximize value with high-value solutions that have been built out over the years with successful customer deployments. This methodology uses the Flexera Software Application Usage Management (AUM) Success Framework (figure 2). The Success Framework leverages industry best practices to understand organizational maturity and possible gaps.
- 4. AdminStudio Implementation Project Timeline Projects typically range between one and five weeks, with two to four weeks being the norm. For example: • A two-week quick-start engagement might include AdminStudio installation and configuration in a simple environment on pre-prepared hardware. It might also encompass a small amount of mentoring to help users learn the basics of system operation. • A five-week engagement is sufficient to cover needs analysis, best practices workshop, comprehensive documentation, AdminStudio installation, client-specific configuration and mentoring. Deliverables Partnership for Success A successful implementation is the result of close collaboration between the Flexera Software implementation team and your staff. You can make your engagement more successful by: • Providing the right staffing resources — typically a project manager, packaging team manager and engineers, and IT administrators to provision and manage the server and network infrastructure • Sharing detailed information about existing packaging practices and processes as input to the engagement • Giving adequate attention to the identification of needs and requirements for the development of clear objectives • Ensuring dedicated workshop participation by packaging team members • Provisioning servers in a timely manner without network constraints blocking traffic • Granting administration-level access to Flexera Software personnel to server computers and SQL Server databases • Having packaging engineers complete an appropriate AdminStudio training course 1. Needs Analysis/Best Practices Workshop sessions and final presentation 2. Documentation • Recommended best practices • System design • Installation and configuration instructions 3. Packagers’ Paradise sample material, including • MSI transform based on best practices for MSI repackaging • Turbo ConflictSolving • Application catalog management • Corporate template design • Custom action gallery • Quality evaluation reporting enhancements • Sample AdminStudio packaging workflow templates 4. AdminStudio installation transform, including configuration such as • Conflict settings • License serial number • InstallShield merge module search path • AdminStudio SharePoint directory • AES database and server location • AES authentication details 5. Operational AdminStudio system configured with • Repackaging template • Custom validation rules • Custom ACE rules • Custom Package Expert plugins • MICE rules for package cleanup • AdminStudio packaging workflow templates 6. Virtual machines configured for repackaging and package testing 7. Automation of activities using Platform and Public APIs; for example: • Import of packages into catalog • Validation processes • Conversion of packages to a specific format 8. Mentoring and assistance in relation to repackaging processes and practices 9. Packaging engineers are able to continue packaging activities unassisted
- 5. AdminStudio Implementation Related Offerings Flexera Software offers additional application readiness engagements to help IT organizations address the strategic objectives of the enterprise. Our experts work with clients to ensure the success of such projects as desktop transformation, migration to Windows 7 and 8, virtualization, cloud computing and day-to-day application packaging operations. Separate or extended services offerings are available to assist with the implementation of: • AdminStudio Application Compatibility Pack, which accelerates migration not only to Windows 7 and 8 but also to Windows Server 2008 R2 and Windows Server 2012 by automatically assessing and fixing compatibility issues • AdminStudio Virtualization Pack to validate compatible applications, repackage nonstandard installations with the built-in Automated Application Convertor into MSI, and batch-convert applications into virtual application packages • Workflow Manager, which provides Web-based process management capabilities to control application readiness processes such as packaging, deployment, application virtualization and other desktop management processes