Digital Customer Care Solutions, Smart Customer Care Solutions, Next Gen Customer Care Solutions, Web Based Customer Care Solutions, Digital Customer Care Solutions for Banks
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The document discusses how BFSI companies can enhance customer care through digital solutions, emphasizing the changing expectations of customers for anytime, anywhere support. It introduces CXStudio by HCL, a customer experience studio designed to create agile, customized solutions that improve customer engagement. Key challenges faced by financial institutions in adopting digital customer care solutions are also addressed, alongside the benefits of continuous evolution and data analytics in enhancing customer experiences.
Digital Customer Care Solutions, Smart Customer Care Solutions, Next Gen Customer Care Solutions, Web Based Customer Care Solutions, Digital Customer Care Solutions for Banks
- 1. How BFSI Companies can Gain Competitive Advantage by Embracing Digital Space for Customer Care Raising the Bar for Customer Experience
- 2. Why Banks are Slow in Adopting Digital Solutions for Customer Management? • Fundamental needs are same, only expectations have changed • Customers want any time anywhere support on any device • Simple yet effective solutions with faster results • Customized solutions that feel the pulse of the customers
- 3. cXstudio – Panacea for Digital Customer Care Woes cXstudio by HCL is a customer experience studio that is housed onsite or near to client location. Multifunctional and multi-skilled teams co-create and co-develop customer centric agile solutions for the client. cXstudio has apparent benefits like – • Continuous monitoring of solutions implemented enabling continuous evolvement • Data analytics with human touch • Designed to create ‘Wow’ moment for customers
- 4. cXstudios – A High-Touch, High-Tech Approach to Digital Customer Care
- 5. Questions – • What are the major challenges faced by financial institutions in terms of customer care in this digital world? • Why it is difficult for established players to adopt digital solutions? • How can digital customer care solutions be embraced by financial institutions without disturbing the current business structure? • Are digital customer care solutions expensive? Click here to download the Document Or reach out to harvind.bhatti@hcl.com
- 6. Copyright © 2014 HCL Technologies Limited | www.hcltech.com6
- 7. Copyright © 2014 HCL Technologies Limited | www.hcltech.com6