HCL HELPS A US BASED WIRELINE TELECOM OPERATOR FOR BETTER LEAD-TO-CASH AND THUS REDUCING THE TIME TO MARKET
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HCL assists a US-based telecom operator in enhancing lead-to-cash processes and reducing time to market for their services, which include voice and internet solutions. The engagement focuses on OSS/BSS application management, CRM implementation, and reporting, with a commitment to quality and productivity improvements over a fixed IT budget. HCL achieved a seamless transition within three months, offering 24x7 support and integrating multiple systems to optimize the client's infrastructure.
HCL HELPS A US BASED WIRELINE TELECOM OPERATOR FOR BETTER LEAD-TO-CASH AND THUS REDUCING THE TIME TO MARKET
- 1. HCL HELPS A US BASED WIRELINE TELECOM OPERATOR FOR BETTER LEAD-TO-CASH AND THUS REDUCING THE TIME TO MARKET
- 2. A privately-held, facilities-based, competitive local exchange carrier, offering voice services, local and long distance phone services, internet access, private networking, data colocation, voice over IP applications, integrated services, and other data services to business customers primarily in California and Nevada. Region: US Industry Domain: Telecom Functional Areas: OSS/BSS Application Portfolio; CRM; Reporting CLIENT PROFILE
- 3. • OSS application maintenance and support for 100+ applications • MS Dynamics Customer Relationship Management infrastructure • Collocation of existing OSS/BSS landscape, key business flows, application overview (for each application) and physical architecture • Enhance customer satisfaction • Reduce manual reviews BUSINESS OBJECTIVES
- 4. • Managed services for OSS/BSS application portfolio • Guaranteed development capacity for delivering multiple projects simultaneously • 24X7 L2 support for business-critical applications • CRM Implementation • Reporting • Designing and implementing reports for various departments such as sales, management, provisioning, inventory, and billing HCL’s SOLUTION
- 5. • Seamless transition within three months with 100% off-shore presence using HCL’s transition methodology • Fixed IT budget over three years with YOY committed productivity improvements • Stringent SLAs to ensure quality and certainty of deliverables • HCL led the CRM implementation project which included over 10 integration points to the existing OSS/BSS stack to provide the infrastructure service required to setup MS Dynamics CRM BENEFITS
- 6. • What were the tenants of HCL’s solution ? • What was the solution architecture that was deployed? • What were some of the solution features? • What were some of the other benefits that the client benefited from this engagement? QUESTIONS Click here to download the Document
- 7. $6.5 BILLION | 105,000 EMPLOYEES | 31 COUNTRIES