How To Reduce Application Support & Maintenance Cost
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The document discusses a Gartner report highlighting the need for alternative approaches in Application Support & Maintenance (ASM) to reduce costs by approximately 30%. It critiques traditional ASM practices for their limited effectiveness in managing dynamic business demands and emphasizes a business process-centric model that focuses on continuous value and proactive workload management. The report raises critical questions about the relevance and innovation in current ASM practices amid shrinking IT budgets.
How To Reduce Application Support & Maintenance Cost
- 1. 1 Copyright © 2014 HCL Technologies Limited | www.hcltech.com Gartner report : 5 Alternative Ideas for Applications Management HOW TO REDUCE APPLICATIONS SUPPORT & MAINTENANCE (ASM) COST BY ~30% HCL’s Alternative in Application Support & Maintenance
- 2. 2 Copyright © 2014 HCL Technologies Limited | www.hcltech.com An ALTernative is required in ASM. An ALTernative which challenges the status quo!!! Alternative ASMTraditional ASM – Industry Practice Limited ability to support a dynamically changing business demand Ticket resolution focused Non consultative approach to transformation Focus on “Keeping the lights on” Limited visibility in service delivery Reduced risk with a flexible engagement Proactive Workload Reduction Proactively Impacting IT Agility Focus on Business Advantage Transparent Engagement Gartner report on Slide 4
- 3. 3 Copyright © 2014 HCL Technologies Limited | www.hcltech.com ALT ASM™: Key Deliverables & Differentiators Business Process First, Technology Second Incidence Elimination (Level 1.5 at a significantly higher FCR & automation) Business Process KPI & IT SLA management Continuous value generation as a sustainable process Application evolution / lifecycle refresh management Gartner report on next Slide
- 4. 4 Copyright © 2014 HCL Technologies Limited | www.hcltech.com 5 Ideas For The Future Of Application Management Application Support and Maintenance (ASM) has arrived at a crossroad. On one hand, shrinking IT budgets CIOs and IT leaders are being forced to find means to dramatically reduce IT spends on application support. On the other hand, CIOs and IT leaders are questioning ASM’s relevance in modern times: 1. Why am I paying the same for application support each year? 2. Why are the incidents growing each year with increasing complexity of the IT environment? 3. Why are IT vendors not innovating in my biggest spending area? 4. Why can't this spend create new value for my business users? CLICK TO DOWNLOAD GARTNER REPORT
- 5. 5 Copyright © 2014 HCL Technologies Limited | www.hcltech.com