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How Cynefin model improves
   lean implementation
LKFR12. Paris Sept 18-18
LKFR12. Paris Sept 18-18
WHAT’S LEAN
TRANSFORMATION?

        LKFR12. Paris Sept 18-18
Can be this…


                   Lean Transformation

                            Strategy




                                                                          Increasing organisation value
                          Leadership

                        Sustainment

                              Kaizen

                            Training

                            Planning

7 wastes                         5S                     Standard work
     Source: https://oregon.jivesoftware.com/community/agencies/das/w2w


                  LKFR12. Paris Sept 18-18
Or this…
                                                1. Specify value from the standpoint of the
                                                   end customer by product family.

                                                2. Identify all stages of the value chain for
                                                   each product family, eliminating
               1. Identify
                  Value                            whenever possible those measures
                                                   that do not create value.

 5. Seek                      2. Map the        3. That make the steps of value creation
Perfection                   Value Stream          occurs in close order so that the
                                                   product flows gently to the client.

                                                4. As flow is introduced, let customers pull
                                                   value from the next upstream activity.
     4. Establish
                       3. Create Flow             5. As a value is specified, value streams
         Pull
                                                      are identified, unnecessary steps are
                                                      eliminated, and flow and "pull" are
                                                      introduced, repeat the process and
                                                      continue until a state of perfection is
                                                      reached in which perfect value is
                                                      created with no waste.
                                  LKFR12. Paris Sept 18-18
Or this…
  Find an Agent of Change,        •a leader who will take personal responsibility for the lean transformation.


                                  •a sensei or a consultant who can teach techniques and how enforce Lean
  Obtain knowledge of lean         implementation within a system, not as isolated programs.

                                  •entering a crisis or creating a to begin processing. If your company is not currently in crisis, to draw
         Find a lever              attention to a competitor lean or find a customer or supplier lean will make requests for significantly
                                   better performance.



    Forget grand strategy         • for the moment.



                                  •beginning with the current state of how material and information flow now, then drawing a leaner
   Map the value streams           future state of how they should flow and creating an implementation plan with timetable.



  Begin as soon as possible       • with an important and visible activity.




 Demand immediate results.        •.



As soon as you’ve got momentum,   •to link improvements in the value streams and move beyond the shop floor to office processes.
       expand your scope


                                  LKFR12. Paris Sept 18-18
Or this…




LKFR12. Paris Sept 18-18
Or this?

                                   Decide            Deliver                             Built
Eliminate       Amplify                                                 Engage                        See the
                                    late              fast as                          integrity
  waste         learning                                               the team                        whole
                                  possible           possible                              in

                                                                            Self-        Perceived
                   Feedback         Think about
                                                       Pull Systems    determination      integrity
                                      options
  See waste                                                                                            Measures


                                                                                        Conceptual
                  Iterations                                            Motivation
                                                                                         integrity

                                  Last responsible
                                                      Queue theory
                                      moment

                Synchronisation                                         Leadership      Refactoring


 Value Stream
                                                                                                       Contracts
   Mapping
                  Self-Based       Take decision      Cost of delays
                                                                          Expertise       Testing
                 Development




                                               LKFR12. Paris Sept 18-18
TOOLS?


         LKFR12. Paris Sept 18-18
Most used quality management tools
5 Whys                                             Pareto chart
Accelerated life testing                           Pareto analysis
Analysis of variance                               Pick chart
ANOVA Gauge R&R                                    Process capability
Axiomatic design                                   Quality Function Deployment (QFD)
Business Process Mapping                           Quantitative marketing research through
Cause & effects diagram (also known as             use of Enterprise Feedback Management
fishbone or Ishikawa diagram)                      (EFM) systems
Check sheet                                        Regression analysis
Chi-square test of independence and fits           Root cause analysis
Control chart                                      Run charts
Correlation                                        Scatter diagram
Cost-benefit analysis                              SIPOC analysis (Suppliers, Inputs,
CTQ tree                                           Process, Outputs, Customers)
Design of experiments                              Stratification
Failure mode and effects analysis (FMEA)           Taguchi methods
General linear model                               Taguchi Loss Function
Histograms                                         TRIZ




                               LKFR12. Paris Sept 18-18
Is this realy
  enough?

   LKFR12. Paris Sept 18-18
Are we missing
 something?

    LKFR12. Paris Sept 18-18
Lean Challenges




   LKFR12. Paris Sept 18-18
THE CYNEFIN MODEL


        LKFR12. Paris Sept 18-18
Wise executives tailor their
                    approach to fit the complexity of
                    the circumstances they face.




LKFR12. Paris Sept 18-18
LKFR12. Paris Sept 18-18
http://cognitive-edge.com

LKFR12. Paris Sept 18-18
Complex                                     Complicated
Probe                                     Sense
Sense                                     Analyse
Respond                                   Respond



  Emergent                              Good Practices



 Chaotic                                Simple
Act                                     Sense
Sense                                   Categorise
Respond                                 Respond

  Novel                                     Best Practice




             LKFR12. Paris Sept 18-18
Cynefin process



 Complicated           Simple




  Complex               Chaos




      LKFR12. Paris Sept 18-18
What is simple?

Characteristics
• repeating patterns and consistent
  events
• Clear root cause
• Obvious relationships between all,
  clear existing answer
• Known knowledge
• Factual management

     LKFR12. Paris Sept 18-18
What is chaotic?

Characteristics
• great turbulence
• no clear cause and effect, so no good
  answer research
• Unknown
• many decisions to make, no time to
  think
• Great tensions
• Pattern based leadership

      LKFR12. Paris Sept 18-18
What is complex?

Characteristics
• flow and unpredictability
• No exact answers but instructive
  emerging models
• No knowing the unknown
• A lot of ideas in competition
• a need for creative and innovative
  approach
• Model based leadership

      LKFR12. Paris Sept 18-18
What is complicated?

  Characteristics
  • expert diagnosis required
  • relationship of cause and effect
    detectable but not immediately
    obvious to everyone, just more
    than one answer possible
  • Factual management


       LKFR12. Paris Sept 18-18
The bloody question:

 In your perspective, is
Cynefin nothing more
that a process supporting
Kaizen?

         LKFR12. Paris Sept 18-18
IMPROVING LEAN
IMPLEMENTATION

        LKFR12. Paris Sept 18-18
5S

                           5S is the outcome
                           Cynefin model helps you To
                           design the change process




                                     What is 5S?




LKFR12. Paris Sept 18-18
Waste
Who is Tim Wood? (THE 7 WASTES)

 T – transport waste
 I – inventory waste
 M – motion waste
 W- waiting waste
                                          What is Tim Wood?



 O – over producing waste
 O – over processing waste
 D – defect waste

               LKFR12. Paris Sept 18-18
PDCA



                           What is PDCA?




LKFR12. Paris Sept 18-18
Cynefin
supports Hoshin
     Kanri!




           LKFR12. Paris Sept 18-18
Conventional Models

   Top down strategy        • SIMPLE
Do the same thing better    • SIMPLE + COMPLICATED
Mandate and Implement       • COMPLICATED
   Do, do, do, do ….        • SIMPLE
     More is more           • SIMPLE
  Complex strategy =
   evolved thinking         • COMPLEX

                           LKFR12. Paris Sept 18-18
Tools
                                 Visual
                               Management



            5S                                     True North




                                                          Value
Catchball                                                Stream
                                                         Mapping




                 A3 Thinking                PDCA




                    LKFR12. Paris Sept 18-18
True North

Related to company
culture
Assets, know-how,
strengths
Customers you serve (or
want to serve)
Market, trends,
developments
What words describe
you? Your business?


                  LKFR12. Paris Sept 18-18
Value Stream Mapping




      LKFR12. Paris Sept 18-18
Plan Do Act Check




    LKFR12. Paris Sept 18-18
A3 Thinking




 LKFR12. Paris Sept 18-18
Catchball




LKFR12. Paris Sept 18-18
Cynefin process
Added after the pres!

                              Simple


                  Complicated                     Chaos

                                                      Like the « wheel of
                           Complex                    life », transition is
                                                      moving from one step
                                                      to another.
                                                      Your job as a coach is
                                                      to make it « roll »

                           LKFR12. Paris Sept 18-18
Conclusion

Hoshin
 Kanri


                          Kaizen
Cynefin


           LKFR12. Paris Sept 18-18
Ques
tions

        LKFR12. Paris Sept 18-18
Thanks !




Pierre E. Neis, pierreneis@gmail.com – Tel +352 / 661 SCRUMS


                   LKFR12. Paris Sept 18-18
LKFR12. Paris Sept 18-18

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How cynefin model improves lean implementation

  • 1. How Cynefin model improves lean implementation
  • 4. WHAT’S LEAN TRANSFORMATION? LKFR12. Paris Sept 18-18
  • 5. Can be this… Lean Transformation Strategy Increasing organisation value Leadership Sustainment Kaizen Training Planning 7 wastes 5S Standard work Source: https://oregon.jivesoftware.com/community/agencies/das/w2w LKFR12. Paris Sept 18-18
  • 6. Or this… 1. Specify value from the standpoint of the end customer by product family. 2. Identify all stages of the value chain for each product family, eliminating 1. Identify Value whenever possible those measures that do not create value. 5. Seek 2. Map the 3. That make the steps of value creation Perfection Value Stream occurs in close order so that the product flows gently to the client. 4. As flow is introduced, let customers pull value from the next upstream activity. 4. Establish 3. Create Flow 5. As a value is specified, value streams Pull are identified, unnecessary steps are eliminated, and flow and "pull" are introduced, repeat the process and continue until a state of perfection is reached in which perfect value is created with no waste. LKFR12. Paris Sept 18-18
  • 7. Or this… Find an Agent of Change, •a leader who will take personal responsibility for the lean transformation. •a sensei or a consultant who can teach techniques and how enforce Lean Obtain knowledge of lean implementation within a system, not as isolated programs. •entering a crisis or creating a to begin processing. If your company is not currently in crisis, to draw Find a lever attention to a competitor lean or find a customer or supplier lean will make requests for significantly better performance. Forget grand strategy • for the moment. •beginning with the current state of how material and information flow now, then drawing a leaner Map the value streams future state of how they should flow and creating an implementation plan with timetable. Begin as soon as possible • with an important and visible activity. Demand immediate results. •. As soon as you’ve got momentum, •to link improvements in the value streams and move beyond the shop floor to office processes. expand your scope LKFR12. Paris Sept 18-18
  • 9. Or this? Decide Deliver Built Eliminate Amplify Engage See the late fast as integrity waste learning the team whole possible possible in Self- Perceived Feedback Think about Pull Systems determination integrity options See waste Measures Conceptual Iterations Motivation integrity Last responsible Queue theory moment Synchronisation Leadership Refactoring Value Stream Contracts Mapping Self-Based Take decision Cost of delays Expertise Testing Development LKFR12. Paris Sept 18-18
  • 10. TOOLS? LKFR12. Paris Sept 18-18
  • 11. Most used quality management tools 5 Whys Pareto chart Accelerated life testing Pareto analysis Analysis of variance Pick chart ANOVA Gauge R&R Process capability Axiomatic design Quality Function Deployment (QFD) Business Process Mapping Quantitative marketing research through Cause & effects diagram (also known as use of Enterprise Feedback Management fishbone or Ishikawa diagram) (EFM) systems Check sheet Regression analysis Chi-square test of independence and fits Root cause analysis Control chart Run charts Correlation Scatter diagram Cost-benefit analysis SIPOC analysis (Suppliers, Inputs, CTQ tree Process, Outputs, Customers) Design of experiments Stratification Failure mode and effects analysis (FMEA) Taguchi methods General linear model Taguchi Loss Function Histograms TRIZ LKFR12. Paris Sept 18-18
  • 12. Is this realy enough? LKFR12. Paris Sept 18-18
  • 13. Are we missing something? LKFR12. Paris Sept 18-18
  • 14. Lean Challenges LKFR12. Paris Sept 18-18
  • 15. THE CYNEFIN MODEL LKFR12. Paris Sept 18-18
  • 16. Wise executives tailor their approach to fit the complexity of the circumstances they face. LKFR12. Paris Sept 18-18
  • 19. Complex Complicated Probe Sense Sense Analyse Respond Respond Emergent Good Practices Chaotic Simple Act Sense Sense Categorise Respond Respond Novel Best Practice LKFR12. Paris Sept 18-18
  • 20. Cynefin process Complicated Simple Complex Chaos LKFR12. Paris Sept 18-18
  • 21. What is simple? Characteristics • repeating patterns and consistent events • Clear root cause • Obvious relationships between all, clear existing answer • Known knowledge • Factual management LKFR12. Paris Sept 18-18
  • 22. What is chaotic? Characteristics • great turbulence • no clear cause and effect, so no good answer research • Unknown • many decisions to make, no time to think • Great tensions • Pattern based leadership LKFR12. Paris Sept 18-18
  • 23. What is complex? Characteristics • flow and unpredictability • No exact answers but instructive emerging models • No knowing the unknown • A lot of ideas in competition • a need for creative and innovative approach • Model based leadership LKFR12. Paris Sept 18-18
  • 24. What is complicated? Characteristics • expert diagnosis required • relationship of cause and effect detectable but not immediately obvious to everyone, just more than one answer possible • Factual management LKFR12. Paris Sept 18-18
  • 25. The bloody question: In your perspective, is Cynefin nothing more that a process supporting Kaizen? LKFR12. Paris Sept 18-18
  • 26. IMPROVING LEAN IMPLEMENTATION LKFR12. Paris Sept 18-18
  • 27. 5S 5S is the outcome Cynefin model helps you To design the change process What is 5S? LKFR12. Paris Sept 18-18
  • 28. Waste Who is Tim Wood? (THE 7 WASTES) T – transport waste I – inventory waste M – motion waste W- waiting waste What is Tim Wood? O – over producing waste O – over processing waste D – defect waste LKFR12. Paris Sept 18-18
  • 29. PDCA What is PDCA? LKFR12. Paris Sept 18-18
  • 30. Cynefin supports Hoshin Kanri! LKFR12. Paris Sept 18-18
  • 31. Conventional Models Top down strategy • SIMPLE Do the same thing better • SIMPLE + COMPLICATED Mandate and Implement • COMPLICATED Do, do, do, do …. • SIMPLE More is more • SIMPLE Complex strategy = evolved thinking • COMPLEX LKFR12. Paris Sept 18-18
  • 32. Tools Visual Management 5S True North Value Catchball Stream Mapping A3 Thinking PDCA LKFR12. Paris Sept 18-18
  • 33. True North Related to company culture Assets, know-how, strengths Customers you serve (or want to serve) Market, trends, developments What words describe you? Your business? LKFR12. Paris Sept 18-18
  • 34. Value Stream Mapping LKFR12. Paris Sept 18-18
  • 35. Plan Do Act Check LKFR12. Paris Sept 18-18
  • 36. A3 Thinking LKFR12. Paris Sept 18-18
  • 38. Cynefin process Added after the pres! Simple Complicated Chaos Like the « wheel of Complex life », transition is moving from one step to another. Your job as a coach is to make it « roll » LKFR12. Paris Sept 18-18
  • 39. Conclusion Hoshin Kanri Kaizen Cynefin LKFR12. Paris Sept 18-18
  • 40. Ques tions LKFR12. Paris Sept 18-18
  • 41. Thanks ! Pierre E. Neis, pierreneis@gmail.com – Tel +352 / 661 SCRUMS LKFR12. Paris Sept 18-18