How MSPs Can Be Successful in AWS, Azure, and Google Clouds
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The document outlines best practices and strategies for managed service providers (MSPs) to succeed in AWS, Azure, and Google Cloud environments, emphasizing the importance of cloud management platforms and professional services. Key elements for inclusion are cloud service expense management, technical support, and solution architecture, along with insights from a case study demonstrating effective cost management. It also details how to engage with cloud provider programs and the benefits of optimizing cloud spend through RightScale's offerings.
How MSPs Can Be Successful in AWS, Azure, and Google Clouds
- 1. HOW MSPS CAN BE SUCCESSFUL IN AWS, AZURE, AND GOOGLE CLOUDS
- 2. • Steve Kochenderfer • Account Executive, RightScale • Bailey Caldwell • VP Customer Success, RightScale • Robert Burgess • Cloud Practice Leader, Flair Data Presenters
- 3. • Opportunity for MSP’s • Best practices • Real-world case study from an MSP • How to get started selling • How to work with AWS, Azure, and Google as an MSP Agenda 2
- 4. To be in the Gartner Managed Services for IaaS Magic Quadrant you need: ● A management portal a. Required: Cloud service expense management (CSEM) and governance Optional: additional CMP, ITSM or other automation functionality. b. Ideally: Don’t restrict the customer's access to cloud provider's self-service and native management capabilities.. ● Managed services a. Required: Technical support b. Optional: Monitor, configure, secure and manage cloud provider's service elements. ● Professional services a. Required: Solution architecture, workload migration services and DevOps automation. 3 Pillars of an MSP per Gartner 3
- 5. Optima Cost management and collaborative optimization RightScale CMP Solution VIRTUAL SERVERS PUBLIC CLOUDS IAAS+/PAAS SERVICES PRIVATE CLOUDS BARE METAL SERVERS CONTAINER CLUSTERS RightScale Cloud Management Platform User access controls and governance Governance Cloud Management Multi-cloud visibility, automation, and operations Self-Service Catalog of templates and automated provisioning MULTI-CLOUD ORCHESTRATION
- 6. Multi-Cloud is the Strategy of Choice Multi-Cloud 85%
- 7. Cost Optimization Is Top Initiative in 2017 Source: RightScale 2017 State of the Cloud Report
- 8. Large Amounts of Wasted Cloud Spend Multi-Cloud 85%
- 9. CMP and Plugins Allow Use of Any Native Service 8 Compute Storage Network Database Built-In Integration Cloud Service Plug-Ins AWS Lambda AWS Elastic Beanstalk Google Container Engine Azure PaaS and more… Created by • RightScale • Customer • 3rd party
- 10. Analyst View 9 RightScale led the pack … the broadest breadth and depth of available cross-cloud templates, very mature governance capabilities, embedded cost analytics, and the most widely used and praised hybrid cloud APIs and external tool integrations. Customers are very loyal, praise the vendor’s support staff, and repeatedly called out its market-leading developer-friendly APIs and unwavering cloud-agnostic strategy (“they don’t compete at the platform layer”). The Forrester Wave – Q1 2016
- 11. Two Solutions from RightScale VIRTUAL SERVERS PUBLIC CLOUDS IAAS+/PAAS SERVICES PRIVATE CLOUDS BARE METAL SERVERS CONTAINER CLUSTERS MULTI-CLOUD ORCHESTRATION AND GOVERNANCE RIGHTSCALE OPTIMA Collaborate across cloud governance teams, business units, and resource owners to manage and optimize cloud spend RIGHTSCALE CMP Orchestrate, automate, and govern applications across any cloud, any cloud service, any server, and any container.
- 12. BEST PRACTICES
- 13. Change is Inevitable…Flexibility is Essential… Great, you can integrate and support all these pieces but where do I begin? Start small… Pieces can be added or removed at the pace of your operational & business needs... Pieces can be added & refined as you mature your operations service model... Your steady state operations service model can be as simple or complex as needed... Build at your pace... Take advantage of new technologies and upgrade/change when appropriate... Change is good... 12
- 14. STRATEGY DESIGN DEPLOY OPERATE OPTIMIZE Services Across the Spectrum 13 CloudSight Implementation Support Managed Services Cloud Cost Optimization Training
- 15. DEFINE & DESIGN • Preliminary Project Plan • Key Milestone Dates • Final Production Architecture OPTIMIZE • SLA Achievement • Continuous Improvements DELIVER & TRANSITION • Client UAT acceptance • Runbook Documentation • Acceptance of knowledge transfer from client Example: RightScale Engagement Model 14 DEVELOP & BUILD • Completed Deployment Build • Successful Test Validation of Deployment
- 16. CI/CD Communications Ticketing / ITSM / CMDB Alerts & Monitoring Reporting / Dashboards Collaboration Think: Cloud Service Delivery Platform 15
- 17. FLAIR DATA CASE STUDY
- 18. Cloud Practice
- 19. An Abridged History For the last 101 years, Flair has been bridging the gap between technology and business results.
- 20. The New Datacenter Orchestrators become crucial as infrastructure complexity grows How can you provide visibility? Tracking? Forecasting? Showback? Consistency? Self Service?
- 21. Why Rightscale? Customer implementation (Pilot account) ● Cloud agnostic, lock-in not an option ● Built for cloud, not a hardware solution being retrofitted ○ 10+ years of cloud experience ● Self-funded Internal testing ● Sandbox tests ● Strategic alignment ○ Project Sherpa
- 22. HOW TO GET STARTED
- 23. • Validate the RightScale Platform • Engage with MSP Starter Pack or Production Pack • Start Selling Cloud Services • Cost Optimization • Orchestration / Automation • Land and Run First Cost Optimization Assessment • RightScale Assisted Assessment & Delivery • Scale Cost Management and Expand to Other Cloud Services • Grow Accounts with Cloud Professional Services / Managed Services A Path for MSP Success with RightScale
- 24. • Quick ROI: Smart cost optimization recommendations across clouds identifies instant savings opportunities for a single team or the entire enterprise. • Collaboration: Automatically assign optimization recommendations to resource owners and deliver tailored alerts. • Noise-reduction: Enable resource owners to tag recommendations that should be ignored and prevent future alerts. • Automated action: Push-button execution of recommendations by resource owners and ongoing policy-based automation • Enterprise-wide coordination: Track progress on implementing optimization recommendations at team or enterprise level. • Concierge: Monthly concierge hours with a Cost Management Specialist to provide further guidance RightScale Optima: A Good Door-Opener
- 25. Cost Optimization Assessment Methodology Area Tasks Analyze Cost Drivers 5 Tagging/Organization 3 Budgeting/Forecasting 4 Instance Standardization 2 Discount/Purchase Options 7 Cloud Analysis 2 Waste Analysis & Action 9 Provisioning Controls 2 Cost Savings Report 4 Total 37
- 26. Cost Review Example 30-45% Savings How do I execute on an ongoing basis? 25
- 27. • Key Capabilities • Automated policies • Alert only • Alert and take action • Out-of-the-box policies from RightScale • Available on GitHub • Create your own policies with powerful workflow engine Automated Policies: Prevent Drift 26
- 28. ROI Makes the Decision Easy 27 Current Spend $100K per month $1.2M per year Savings Implemented $30K per month $360K per year ROI Y1: 500% Y2+: 1100% *Example: Assumes Gold level + $30K in optional add on for technical services in Y1.
- 29. WORKING WITH AWS, AZURE, GOOGLE
- 30. • AWS • Start as a “Consulting Partner” - Registered, Standard, Advanced, Premier • Choose from a variety of individual certifications (Architect, Dev, Ops..) • Get to Standard to unlock Channel Reseller Program • Get to Advanced Tier to unlock MSP Program • Have 3 customers and complete “Validation Checklist” to become official MSP Partner • Azure • Sign up as partner • Get Cloud Platform Competency (Silver or Gold) • To resell, sign up with an indirect CSPP (Cloud Services Platform Provider) • Google • Join the Google Cloud Platform Partner program (not the regular Google Partner program) as a Service Partner • Consider certification as a Google Certified Professional Cloud Architect • Have to apply to be a reseller Cloud Provider Programs for MSPs 29
- 31. RightScale Contact sales@rightscale.com for more info and pricing for RightScale MSP program Flair Data Systems Robert Burgess rburgess@flairdata.com www.flairdata.com Q&A 30