How To Add Live Chat To Your Tars Chatbots - Tars Webinar
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The document outlines the integration of chatbots and live chat to enhance customer engagement and conversion rates for marketers. It provides insights into the pros and cons of both technologies and how they can work together to improve response times and lower costs. Additionally, it details the necessary steps and requirements for integrating live chat into Tars chatbots using Zendesk.
How To Add Live Chat To Your Tars Chatbots - Tars Webinar
- 2. Who am I? ● Conversational Designer & Marketer ● ~4 years of chatbot creation experience ● Over 100 chatbots created Arnav Patel Marketer, Tars Ish Jindal CEO & Co-founder, Tars
- 3. Who are we? Helping marketers boost their conversion rates using conversational tech since 2015 Who are we? Helping Marketing and Customer Experience Teams boost customer engagement using Conversational Tech since 2016
- 4. Overview 1. The Basics 2. What is the value of integrating chatbots and live chat ○ If your business is using live chat ○ If your business is using chatbots 3. How to Integrate Live Chat Into Your Tars Chatbot Using Zendesk 4. Q&A
- 5. The Basics
- 6. Who are we? Helping marketers boost their conversion rates using conversational tech since 2015 Over the past decade there has been a trend towards chat-based customer service. Context
- 9. Who are we? Helping marketers boost their conversion rates using conversational tech since 2015 ● People love chat! ○ Mobile-optimized ○ Familiar ○ Engaging ● Higher CSAT ● HIgher CVR Why the move?
- 10. 1. Live Chat 2. Chatbots Within this trend there are two approaches
- 11. ? 🧔 Who is the user chatting with? USER
- 14. What we are talking about today... ● Integrating Chatbots and Live Chat ○ Seamless handoff between Chatbots and Live Chat Agents
- 16. How it works
- 17. How it works ● Let the chatbots handle L0 & L1 queries ● Let human agents handle L2 queries
- 18. After 🤖 👨🦰 AGENT COMPLETION 👨 If the user has an L2 query or above If the user has an L0 or L1 query BOT USER
- 19. Live Chat The Pros ○ Great at answering all queries The Cons ○ Long Wait times ○ Lack of 24x7 Availability ○ Expensive Chatbots The Pros ○ No wait time ○ 24x7 Availability ○ Cheap The Cons ○ Can only answer L0 & L1 queries but bad at L2+ Queries
- 20. Live Chat The Pros ○ Great at answering complex queries The Cons ○ Expensive ○ Long wait times ○ Lack of 24x7 availability Chatbots The Pros ○ Cheap ○ No wait time ○ 24x7 availability The Cons ○ Bad at complex queries
- 21. Live Chat + Chatbot The Pros ○ Great at answering all queries ○ queries ○ Cheap ○ No wait time ○ 24x7 Availability The Cons ○ None really 😎
- 22. Why Integrate Live Chat and Chatbots
- 23. Two perspectives 1. Business using Live Chat 2. Business using Chatbots
- 24. If your business is using live chat ● Reduced wait times ● Partial availability outside of work hours ● Reduced Cost
- 28. How it works SimpleQuery Complex Query 😡 COMPLETION Frustration 🤖🤖🤖🤖 👨🧑🧒👧
- 29. If your business is using chatbots ● Reduced failure rate ● Agents can handle the complex queries that would have otherwise gone unanswered
- 30. How it works 🤖 SimpleQuery Complex Query 😡 COMPLETION Frustration
- 32. The Upshot ● Higher CSAT ● Higher CVR
- 33. How to Integrate Live Chat Into Your Tars Chatbots
- 34. What you’ll need... 1. Tars chatbot 2. Zendesk Enterprise Account
- 35. How it works TARS SimpleQuery Complex Query COMPLETION ZENDESK
- 36. Questions?
- 37. Contact us Email: arnav@hellotars.com Phone number: +1 (408) 617-9159 Website: https://hellotars.com ish@hellotars.com +91 9980835840 Book a demo: https://bit.ly/tars-whatsapp-c hatbot