Improving Quality by Standardizing Processes and Procedures
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IBM Connections allows users to build standardized processes containing documents, tasks, notes, and other information organized in a specific order. The processes can be saved as templates that include all content for reuse, ensuring consistency. Activities function as both a system to guide users through the process and a database to record updates each time the process is run using a new copy of the template.
Improving Quality by Standardizing Processes and Procedures
- 1. Standardizing Processes and Documents With IBM Connections
- 2. Connections Activities allow you to build an entire process containing documents, actions, notes and other information. These can be in the order you need, with tasks being assignable with deadlines.
- 3. Detailed instructions and documentation, together with links can be created at each level and stage to give complete guidance.
- 4. Many options exist to allow other people to be notified or links to be created to individual entries in the activity – not just the activity itself. The activity can also be saved as a template in its entireity, with documents, links and all content for re- use, thus standardizing the process.
- 5. It’s easy to embed all sorts of information into an activity to help the end user.
- 6. In this example, the activity is both the procedure and the database of business partners who have been processed. The author of this activity has added a spreadsheet to the end of the activity which is updated each time a new partner is processed.
- 7. Each time the process needs to run, a new activity can be created. When it is created the process template can be selected, together with the people who should work on it. A complete new copy of the process is made and the work can start again.
- 8. Key Points IBM Connections can provide you with a customizable Process and Document Digital Workplace which Rich content and instructions live along side the actions. Activities can be both a System of Engagement & System of Record. Templates capture best practice for each re-use.