Introduction to total quality management(tqm)
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The document discusses the definition and significance of quality management, particularly Total Quality Management (TQM). It outlines key principles such as customer focus, continuous improvement, and employee empowerment, while identifying obstacles to TQM implementation. Additionally, it covers various tools, techniques, and the costs associated with quality management in a business context.
Introduction to total quality management(tqm)
- 2. Quality is dependent on the people defining it. When a product exceed our expectation we consider that quality. Q=P/E Definition of Quality
- 4. Total = Made up of the whole Quality = Degree of excellence a product or service provides. Management = Act, art or manner of planning, directing and controlling. Definition of TQM
- 5. i. Committed and involved management ii. Unwavering focus on the customer. iii. Effective involvement and utilization. iv. Continuous improvement v. Treating suppliers as partners. vi. Establishing performance measures. Approaches of TQM
- 6. Differences between old and new culture Quality Elements Previous State TQM Definition Product oriented Customer oriented Priorities Seconds to service and cost First among equal of service and cost Decisions Short-term Long-term Emphasis Detection Prevention Problem solving Managers Teams Role of managers Plan, assign, control & enforce Delegate, coach, facilitate & mentor Responsibility Quality control Everyone
- 7. Gurus of TQM Name Contribution Welter A. Shewart Control chart theory, PDSA cycle Ronald Fisher DOE, ANOVA W. Edwards deeming Deeming philosophy Joseph M. Juran Juran Trilogy Armand V. Feigenbaum Concept of TQC Kaoru Ishikawa SPC, quality circle Philip B. Crosby Zero defect Genichi Taguchi Taguchi loss function
- 8. 1. Money 2. Use of production technology 3. Skill set, tools, and experience of labor. 4. Availability of needed raw materials 5. Storage facilities 6. Transportation facilities Factors affecting product quality
- 9. Philosophy of TQM Customer focus Continuous improvement Employee empowerment Use of quality tools Product design Process management Managing supplies quality
- 10. Obstacles of TQM Lack of management commitment Inability to change organizational culture improper planning Lack of continuous training and education Ineffective measurement technique Inadequate attention to internal and external customer
- 11. Benefits of TQM 1. Improvement in product quality 2. Improvement in product design 3. Improvement in production 4. Improvement in employee morale 5. Improvement in product service 6. Improvement in market place acceptance
- 12. Benchmarking Information technology Quality management system Environmental management system QFD Quality by design Failure mode and effect analysis Tools and Techniques of TQM
- 13. Products and service liabilities Total productive maintenance Management tools SPC Experimental design Taguchi’s quality engineering
- 14. Quality control costs Prevention cost Appraisal cost Quality failure costs Internal failure cost External failure cost Cost of quality
- 15. 1. Meet customer expectation 2. Increase profitability 3. Establish reputation 4. Manage cost effectiveness 5. Reduction in production cost 6. Effective utilization of resources 7. Increased sales Significance of quality in business