Using JIRA Software for Issue Tracking

Agenda:
2
 History
 What is JIRA
 JIRA Concepts
 Features
 Why JIRA
 Demonstration
 Q&A

History:
 Global Software Company
 Offices in Sydney,Amsterdam and San Fransisco.
 One of the fastest growing company.
 Over 25,000 Customers worldwide.
 Founded in 2002 > self funded > always profitable
 Highly Transperent and used for open source projects.
3
Who Is Atlassian?

Agenda:
4
 History
 What is JIRA
 JIRA Concepts
 Features
 Why JIRA
 Demonstration
 Q&A

What is JIRA?
5
 JIRA is a software tool .
 JIRA lets you prioritize, assign, track, report and audit your ‘issues’, from software bugs and
helpdesk tickets to project tasks and change requests.
 More than just an issue tracker, JIRA is an extensible platform that you can customize to
match your business processes
 JIRA improves productivity by cutting down on time wasted on tracking issues and
coordination
 JIRA improves quality by ensuring all tasks are recorded down with all the details and
followed up till completion

One application. Many uses.
6
 Bugs/Change Requests Tracking
 Help-desk / Support / Customer Service
 Project Management
 Task Tracking
 Requirements Management
 Workflow / Process Management

Agenda:
7
 History
 What is JIRA
 JIRA Concepts
 Features
 Why JIRA
 Demonstration
 Q&A

HTTP Request and ResponseJIRA Concepts -Workflow
 Customizable workflows to meet business needs
8

Agenda:
9
 History
 What is JIRA
 JIRA Concepts
 Features
 Why JIRA
 Demonstration
 Q&A

JIRA Features–Issue Creation
 Creating tasks, bug reports, feature requests, helpdesk tickets
 No need to transcribe issues from emails to Excel worksheet anymore
 Issue can be easily created via
– Web: Filling the form on the Web page
– Email: Sending an email to a preconfigured email address
 Allows customizable items for different issues types
10

JIRA Features–Notifications
 JIRA enables you to receive the information you need, when you need it.
 Configurable email alerts as and when issues are updated
 Optional emails to remind on overdue tasks
 Subscribe to weekly/monthly reports on issue status
11

JIRA Features–Others
 Secure – JIRA provides fine-grained enterprise level security
 Usable – Intuitive interface designed with both business and technical users in mind
 Track – Keep track of all activities, changes and work logged against issues
 Extensible – With over 100 plugins contributed by the community
 Open – An open API, full source code access allow for further integration and customization
of JIRA functionality
12

Agenda:
13
 History
 What is JIRA
 JIRA Concepts
 Features
 Why JIRA
 Demonstration
 Q&A

Top reasons to use JIRA
 Features you won’t find elsewhere
 Fair, upfront licensing policy
 The information you need, when you need it
 Easily customizable and extensible
 Jira runs anywhere
 Continually improving
 Recognized with many industry awards
15

Agenda:
16
 History
 What is JIRA
 JIRA Concepts
 Features
 Why JIRA
 Demonstration
 Q&A

Agenda:
20
 History
 What is JIRA
 JIRA Concepts
 Features
 Why JIRA
 Demonstration
 Q&A

Questions ?
21
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Using JIRA Software for Issue Tracking

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