RichContact Pro is a tool that allows for easy integration between Joomla and SugarCRM. It allows users to synchronize fields between SugarCRM and RichContact Pro with a single click. Users can then associate RichContact Pro fields with SugarCRM fields and create contact forms that select which fields to display. Workflows can also be created to define tasks and conditions that are executed when a contact form is submitted, such as updating or creating records in SugarCRM.