key performance indicator
- 1. Dr .ShahadaBaloch + Google.com
- 2. WHAT IS KPI 1. ‘ A set of quantifiable (countable )measures that a company or industry uses to gauge or compare performance in terms of meeting their strategic and operational goals. KPIs vary between companies and industries, depending on their priorities or performance criteria. Also referred to as "key success indicators (KSI)".
- 3. HOW IT CAN HELP • It helps to measure both the financial and operational goals of a company. • Improve operations. • Increase project flexibility. • Better job costing processes. • KPIs focus employees attention on the tasks and processes. •
- 4. ADVANTAGES Identifies everything that is easy to measure and count. Visibility on performance and strategic goal Agility in decision making Efficient management A team work on the basis of shared and measurable objectives. KPI’s do not give answers, rather they raise questions and direct once attention.
- 5. TYPES OF KPI 1. Process KPIs • - measure the efficiency or productivity of a business process. • Examples - Days to deliver an order. 2. Input KPIs - measure assets and resources invested in or used to generate business results. • Examples - Dollars spent on research and development, Funding for employee training, Quality of raw materials. 3. Output KPIs - measure the financial and nonfinancial results of business activities. • Examples - Revenues, Number of new customers acquired. 4. Leading KPI measure activities that have a significant effect on future performance. 5. Drive the performance of the outcome measure, being predictor of success or failure.
- 6. TYPE OF KPI • Lagging KPI is a type of indicator that reflect the success or failure after an event has been consumed • Such as most financial KPIs, measure the output of past activity. • Outcome KPI - Reflects overall results or impact of the business activity in terms of generated benefits, as a quantification of performance. • Examples are customer retention, brand awareness. • Qualitative KPI - A descriptive characteristic, an opinion, a property or a trait • Examples are employee satisfaction through surveys which gives a qualitative report. • Quantitative KPI - A measurable characteristic, resulted by counting, adding, or averaging numbers. Quantitative data is most common in measurement and therefore forms the backbone of most KPIs • Examples are Units per man-hour. • Characteristics of a good KP • KPI is always connected with the corporate goals. • A KPI are decided by the management • They are the leading indicators of performance desired by the organization • Easy to understand
- 7. KPI NEED TO BE • Specific • Measurable • Achievable • Result-oriented or Relevant • Time-bound مخصوص پیمائش قابل حصول
- 8. • Improve personnel’s awareness of maintenance performance.
- 9. WHY USE KPI • Performance effectiveness. • For the accuracy, • actual reflection of the process, • efficacy in delivering the outcome. • The effects of a change can be monitored reliably, repeatedly and accurately by KPI. • A KPI can be used to closely monitor the results of actions. • Detect potential problems and it can drive improvement. • It is reasonable to use the KPI as a tool to improve ongoing process performance.
- 10. PERFORMANCE INDICATOR FROM DONOR AREA FORM TO BE FILLED MONTHLY Parameters Observation bench mark Remark Pre-donation No. of donor registered No. of donation accepted No. of donor rejected No. of voluntary Donations In Centre In Camp Total No. of voluntary donation and % of voluntary donation
- 11. PERFORMANCE INDICATOR FROM DONOR AREA FORM TO BE FILLED MONTHLY Parameters Observation bench marking Remarks Total donation time Approximately 60 min (From donor entry to exit from blood bank) No. of double pricks 0% No. of donor counselled for TTIs Reactive Less volume whole blood collection Less then 10 % a) From Camps b) From Centre No. Of complaints a). center b).camp No. of repeat donors No. of replacement donor converted into voluntary donor No. of adverse donor reactions
- 12. ACTUAL BLOOD COLLECTION Actual blood collection% = Total No. of blood collection-(HIV + HBV + HCV + Syphilis + MP) +less quantity whole blood x100 Total Number of Blood collection • Donor Deferral Rate % = No. of donor deferrals 100 • Total no. of donation+ total no. of deferrals
- 13. ACTUAL VOLUNTARY BLOOD DONATION • Actual Voluntary blood donation% = Total No. of blood collection-Replacement donation + x100 Total Number of Blood collection
- 14. (ALL MAJOR AND MINOR REACTIONS TO BE CLASSIFIED AS PER FFP AND REPORTED TO BLOOD BANK) • Adverse Transfusion Reaction Ratio % = No. of adverse transfusion reactions x 100 • Total number of blood + component issues
- 15. LABORATORY • Wastage Rates = No. of blood/ blood components discarded x100 • Total no. of blood/ blood components issued • • Turnaround Time (TAT) of Blood Issues = Sum of the time taken • Total number of blood and blood components cross matched/re served (Time taken to be calculated from the time the request/ sample is received in the blood bank till the blood is cross matched/ reserved and available for transfusion. Blood Bank shall set upper limits for routine and emergency issues separately)
- 16. LABORATORY • Component QC failures (for each component) = No. of component QC failures x100 Total no. of component tested • TTI %= Combined TTI cases (HIV + HBV + HCV + Syphilis + MP) x 100 Total no. of donors • % of components = Total component issues x 100 • Total whole blood + component issues
- 17. HOW ARE KPIS EVALUATED A KPIs status and score are determined by comparing its actual value against the thresholds that you define. The performance status of a KPI is represented by the status icon that you assign to each range.