Knowledge Management and the Evolution of the Workplace
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The document discusses the evolution of knowledge management in the context of modern social workplaces, emphasizing the transformation from traditional intranets to more dynamic, social platforms that facilitate collaboration and knowledge sharing. It highlights best practices for implementing knowledge management, such as engaging cross-silo teams and utilizing multipurpose content, while also noting the benefits of cloud computing in reducing costs and enhancing performance. Additionally, it features insights on the competitive landscape of software vendors, particularly praising Igloo Software for its recognition and effectiveness in the market.
Knowledge Management and the Evolution of the Workplace
- 1. Knowledge Management+ the evolution of the social workplace
- 3. Presentation Agenda45 minutesThe Personal / Business Landscape - ReemaThe Social Workplace – ChrisDemonstrate The Social Workplace – ChrisBest Practices for Knowledge Management / Social Workplaces – ReemaQuestions www.sitaran.com
- 4. In our personal lives, we’re socially integratedwww.sitaran.com
- 6. but when we go to work on mondaywe’re back behind firewalls and siloswww.sitaran.com
- 7. 123 Systems – Systems Integratorwww.sitaran.com
- 8. ABC Systems – Systems IntegratorSystems of EngagementCreate ValueKnowledge SystemsCollaboration SystemsMarketing SystemsCommunication SystemsSystems of RecordExtract ValueCRM / Sales Management Systems Delivery SystemsHuman Resources SystemsFinancial Systems Source: Systems of Record To Systems of Engagement www.aiim.org and Geoffrey Moore/TCG Partnerswww.sitaran.com
- 9. From Systems of Record To Systems of Engagementsource: john mancini: http://aiim.typepad.com/aiim_blog/2011/01/a-history-of-enterprise-it-in-one-slide.htmlwww.sitaran.com
- 11. Market RecognitionIGLOO recognized as an industry leaderMartin Butler Research rates IGLOO as “Superior” and states that IGLOO Software is perhaps the preferred SaaS platform for large organizations.” — October 2010“Prescient Digital Media, a global leader in intranet consulting, recently published their 2010 Intranet 2.0 Global Survey which positioned IGLOO above Jive Software, NewsGator and Socialtext in market share” — Sept 2010“IGLOO Software named as an emerging technology vendor by Computer Reseller News.” — Sept 2010LiquidHub, selects IGLOO Software after completing 6 months due diligence on over 100 social software vendors. This included all past participants in the Magic Quadrant and in-depth sandbox testing for an array of platforms. — June 2010“KMWorld names IGLOO Software a Trend Setting vendor in the Online communities market.” — Sept 2010Salesforce.com selects IGLOO Software as the preferred vendor for the GroupSwim customer base. — June 2010“Thought Matrix names IGLOO Software a top 5 player in the corporate social networking market — February 2010“Forrester Research features IGLOO Software as one of the dominant players in the Enterprise Social Networking.” — April 2010Fastest moving vendor on the 2010 Magic Quadrant - 15 vendors removed.— November 201011
- 12. Knowledge Management?How We Define ITKnowledge ManagementA range of strategies and practices used in an organization to identify, create, represent, distribute, and enable adoption within their organization.Knowledge Management captures and retains information on the organizations objectivesto create:Improved and continuous performance,
- 14. Innovation of product and knowledge,
- 15. Creating processes and proceduresKnowledge Management efforts help individuals / groups share;Valuable company learning's,
- 16. Avoid duplication of efforts through redundancy,
- 17. Cut down on training time for new staff,
- 19. Adapt to changing environments and markets quicklyWhat is a Intranet?Peel back the layers and find out what we really haveAn intranet portal is the gateway that provides access to enterprise information and applications. It is a tool that helps a company manage its data,
- 20. Applications,
- 21. Information,Some portal solutions today are able to integrate legacy applications, other portals objects, and handle thousands of user requests.
- 22. Intranet Portals can be a large business cost.
- 23. The maintenance and management can be time consuming and expensive.
- 24. Not only is it a cost to keep the portal running but a cost when the system goes offline. intranets are created to put all an organization's resources into one place and having that offline can force operations to be put on hold.
- 25. Security issues can become an ongoing problem.
- 26. Unauthorized access is a concern and can have users gain access to sensitive information. Denial of access can cause issues for users needing access for their work.Popular misconceptionswhy and how today's Intranets are much different
- 27. What is a Social Workplace?Understand what is at hand..Social Workplace is a...Intranet, but on steroids!!!!
- 28. With all the great web 2.0 tools that people are using in their everyday life, the internet had to evolve in order to be effecting.
- 29. It had to become more…..
- 30. Social
- 31. Easy to use
- 32. Easy to update and keep relevantAll Social Tools are Not EqualDo you know the difference?ConsumerSocial ToolsBusinessSocial ToolsIt’s fun
- 33. It’s free
- 34. It’s all about you
- 35. It’s your choice
- 36. It’s your data…or is it?
- 37. It’s for work
- 39. It’s for the company
- 40. It’s governed
- 41. It’s secure & brandable
- 42. It must work nicely with other applicationsFeature SetA complete integrated suiteBusiness CommunitiesCloud computing
- 43. Web 2.0
- 44. SaaS
- 45. Easy to Use
- 46. Mobile Ready
- 47. Secure Content ManagementTeam CollaborationWeb PublishingSocial NetworkingFind, manage, store and share your corporate knowledge and information securely in your online community.Facilitate effective collaboration and communication around your key organizational assets.Promote and empower business critical relationships across your entire team or organization.Promote and empower business critical relationships across your entire team or organization.Your IGLOO CommunityAdministration, Widgets, API
- 48. Technology PlatformScalable, extensible, configurableInterface LayerTemplate LayerDrag-and-Drop Widget Layer Application Layer Social- My Feeds- My Dashboard- Personal Profiles- Connections- Messaging- Wall- StatusContent- Document Mgmt- Version Control- Reserve- Check In/Check Out- File Management- File Organizing- Multiple Views- Email Notifications- RSS Syndication- Permissions- Search- Desktop IntegrationCollaboration- Broadcast- Forums- Wikis- Blogs- Rating- Commenting- Tagging- Messaging- Calendar- MeetingsAdmin- Invitations- Group Management- Wallpaper Theme- Permissions- Configurations- Reporting- StatisticsAPI Layer Database Layer
- 49. “Out-of-the-Box” TemplatesStart faster – with a bigger impactSolution TemplatesApplication TemplatesWebsites
- 50. Intranets
- 51. Customer Portals
- 52. Partner Portals
- 54. Research
- 56. Blogs
- 57. Forums
- 58. Projects
- 59. Wiki Pages
- 60. CustomCorporate DashboardsMimicking the way companies workTeam DashboardsPersonal DashboardEnterprise Dashboard
- 61. Leverage & ExtendYour existing technology investmentsOffice ApplicationsEnterprise ApplicationsWeb browsersEmail Clients
- 62. Cloud DeliveryNo hardware or software requiredFaster DeploymentUp and running in days not monthsBetter PerformanceThe cloud adjusts to your performance needs to automatically manage spikes in your businessRental ModelLower startup costs – no software/hardware to buyBetter Service45-60 day upgrade and maintenance cyclesHigher Availability99.5% availability – Guaranteed!Access at Anytime, and From AnywhereCloud computing is "always on" - day or night, from any browser, desktop or mobile device around the globe, 24x7Go Green- Eliminate the need for on-premise hardware.- Reduce server room electric consumption.- Get rid of under utilized machines and servers22
- 63. Let’s Take a LookExamplesDuring the presentation, we looked at the IGLOO Software and Silicon Halton workplace communities. These are password protected, and not available to the public.We also looked at marketplace communities. These can be found at: http://www.igloosoftware.com/customers
- 64. Chris Willard(519) 489-4120 ext 202 cwillard@igloosoftware.comwww.igloosoftware.com
- 65. Best Practices For Implementing Knowledge Management Systems
- 66. 1. Strategic Agendawww.sitaran.com
- 67. 2. Cross Silo Teamswww.sitaran.com
- 69. 4. Solution Playbooks / PlaywikisClient Application Solution PlaybookRegion Solution PlaybookIndustry Solution Playbook www.sitaran.com
- 71. Solution WikiPodcastsBlog PostsVideo InterviewsWebinarsTweetsSlideshowDiscussion Forums6. Multipurpose Contentwww.sitaran.com
- 72. 7. Pay Package$Project Bonuses Performance Reviewswww.sitaran.com
- 73. 8. 80/20 Knowledge Rule80% of the people need 20% of your company info20% of the people need 80% of your company info80/20 20% of the people need 80% of your company info 80% of the people need 20% of your company infowww.sitaran.com
- 75. 10. Real Life Laboratorywww.sitaran.com