This document discusses key performance indicators (KPIs) and how to develop them. It provides information on different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative and quantitative KPIs. The document also outlines steps for creating KPIs, common mistakes to avoid, and how KPIs should be designed to link to strategy and empower employees. Resources on KPIs can be found at kpi123.com, including lists of KPIs and performance appraisal materials.